Available worldwide · Popular in: US, GB
What is Heap?
A behavioral analytics platform that automatically collects user interaction events and enables integration with data warehouses for segmentation and customer journey analysis.
Heap pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
Free tier available. Paid plans use custom session-based pricing; contact sales for quotes.
Free
FreeLimited tier with core analytics and no cost
- monthly_sessions
- 10k
- Core analytics charts
- Unlimited enrichment sources
- Guides integrations
- 6 months data history
- SSO
- Dashboards
- Personal spaces
- Shared spaces
- Audit logs
- GDPR compliant
- CCPA compliant
- SOC-2 certified
- APIs
- Autocapture
- Visual event labeling
- Custom event properties
- Definition history
- Live event data feed
Growth
Startup-focused plan with unlimited users and AI features
- All Free features
- Sense AI (AI Powered Assistant)
- Unlimited users & reports
- Chart customization
- CSV exports
- 12 months data history
- Email support
Pro
Contact salesAdvanced analytics with session replay and account features
- All Growth features
- Account analytics
- Engagement matrix
- Report alerts
- Session Replay (add-on)
- Standard support
- 3 projects
Premier
Contact salesEnterprise plan with data warehouse integration and advanced permissions
- All Pro features
- Data warehouse integration
- Behavioral targeting
- Unlimited projects
- Advanced user permissions
- Dedicated customer success manager
- Region specific storage
Add-ons
- Session Replay
- Error Analysis
- Additional Data History
What Heap does
The capabilities that matter for product analytics software, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Analytics scope
- Product analytics
- Autocapture (no-code event capture)
- ✓
- Funnels
- ✓
- Retention / cohort analysis
- ✓
- Paths / user journeys
- ✓
- Session replay
- ✓
- A/B testing & experimentation
- ✓
- Feature flags built-in
- -
- Warehouse-native / BYODB
- ✓
- Self-hostable / OSS core
- -
- Free tier
- ✓
- EU data residency option
- ✓
- Server-side + mobile SDK coverage
- ✓
Platform & deployment
Independently observed- iOS
- Web
- Android
- Cloud / SaaS
Integrations (8)
Independently observed- Snowflake
- Salesforce
- Klaviyo
- Optimizely
- Google Optimize
- HubSpot
- Salesforce Marketing Cloud
- Databricks•
Security & compliance
Independently observed- SOC 2 Type II · Type IIactive
- ISO/IEC 27001active
- ISO/IEC 27017active
- ISO/IEC 27018active
- ISO/IEC 27701active
- ISO 9001:2015active
Heap FAQ
Common questions about Heap, answered from independent, dated evidence.
What is Heap?
A behavioral analytics platform that automatically collects user interaction events and enables integration with data warehouses for segmentation and customer journey analysis. It is indexed under Product Analytics Software.
Source: https://heap.io
Is Heap free?
Heap offers a free tier, so you can start without paying. Paid plans are also available: Free, Growth, Pro and Premier. Pricing changes often, so verify at source before relying on it.
Source: https://www.heap.io/pricing
What platforms does Heap support?
Heap supports the web, iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.
Source: https://www.heap.io/pricing
Can Heap be self-hosted?
We have only confirmed a cloud / SaaS deployment for Heap, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.
Source: https://www.heap.io/pricing
What does Heap integrate with?
We have confirmed 7 integrations for Heap, including Snowflake, Salesforce, Klaviyo, Optimizely, Google Optimize, HubSpot and Databricks. This is what we could verify from public sources, so the vendor may support others we have not indexed.
Source: https://heap.io
What security certifications does Heap have?
We have independently confirmed SOC 2, ISO 27001 and GDPR for Heap. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Heap not holding them. Always confirm compliance directly before you rely on it.
Source: https://www.heap.io/trust-center
Where is Heap available?
Heap is available worldwide. Its primary markets are the United States and the United Kingdom. The vendor is headquartered in the United States.
Source: https://www.heap.io/pricing
Heap alternatives
Other product analytics software we track, ranked by the same independent score.
- MixpanelProduct analytics platform that tracks user behavior across web and mobile applications to guide business decisionsmedium · 74%
- PendoAnalytics and guidance platform for understanding user behavior and driving feature adoption across applications and AI agentsmedium · 72%
- KubitQuery AI agent traces directly in your data warehouse to analyze behavior and performance without SDKslow · 37%
- PostHogAnalytics and intelligence platform for shipping better productsmedium · 63%
- HotjarAn analytics platform that reveals user behavior and feedback to optimize website and app experiences.medium · 73%
- ContentsquareAI-powered digital experience intelligence platform that identifies and fixes user friction pointsmedium · 74%
Compare Heap
Side by side against other product analytics software, attribute by attribute, with a source on every value.
The vioscaleAI score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Heap, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Security posture | 75 | 0.06 | 4.7 | ✓ |
| Price level | 80 | 0.05 | 4.2 | ✓ |
| Capabilities | 100 | 0.04 | 4.0 | ✓ |
| Reliability | 50 | 0.06 | 3.2 | ✓ |
| Pricing transparency | 25 | 0.08 | 2.1 | ✓ |
| Integrations | 26 | 0.05 | 1.2 | ✓ |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Content
| Attribute | Value | Evidence |
|---|---|---|
| Faq | 7 items | mediumsource · 2026-09-10 · 64% |
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | Funnels: Yes · Free tier: Yes · Ab testing: Yes · Autocapture: Yes · Sdk coverage: Yes · Paths journeys: Yes | mediumsource · 2026-09-04 · 60% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 7 | mediumsource · 2026-08-14 · 60% |
Market
| Attribute | Value | Evidence |
|---|---|---|
| Availability | HqCountry: US · PrimaryMarkets: … · AvailabilityScope: global · AvailableCountries: … · NotAvailableCountries: … | highsource · 2026-08-14 · 75% |
Pricing
Reliability
| Attribute | Value | Evidence |
|---|---|---|
| Status page | Yes | mediumsource · 2026-09-23 · 60% |
Security
| Attribute | Value | Evidence |
|---|---|---|
| Iso27001 | Yes | highsource · 2026-09-23 · 75% |
| Soc2 | Yes | highsource · 2026-09-23 · 75% |
| Disclosure policy | Yes | mediumsource · 2026-09-23 · 60% |
| Gdpr | Yes | highsource · 2026-08-14 · 75% |
| Trust center | https://www.heap.io/trust-center | mediumsource · 2026-09-23 · 60% |
| Certifications | SOC 2 Type II, ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27701, ISO 9001:2015 | mediumsource · 2026-09-23 · 60% |
Is Heap the right choice for you?
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