# Heap

> Better Insights. Faster.

- **Canonical URI:** https://www.vioscale.ai/software/heap
- **Category:** Product Analytics Software
- **Homepage:** https://heap.io
- **Also known as:** heap
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-05T13:32:26.466Z

## Vioscale score

**81.1 / 100**, confidence 48% (low).

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 80 | 0.058 | 4.6 | ✓ |
| reliability | 50 | 0.07 | 3.5 | ✓ |
| capabilities | 96 | 0.187 | 18 | ✓ |
| integrations | 0 | 0.105 | 0 | - |
| security_posture | 75 | 0.07 | 5.3 | ✓ |
| pricing_transparency | 80 | 0.094 | 7.5 | ✓ |

## Pricing

_As of 2026-08-05, [verify at source](https://heap.io). Independently observed._

Subscription · Free tier

> Free tier with 10k monthly sessions. Growth, Pro, and Premier plans with custom session-based pricing.

| Plan | Price | Free | Commitment |
|---|---|:--:|---|
| Free | Free | ✓ | - |
| Growth | Custom session pricing | - | - |
| Pro | Contact sales | - | - |
| Premier | Contact sales | - | - |

### Free

Core analytics charts, unlimited enrichment, 6 months data history, SSO

**Included limits:** monthly_sessions: 10k

- Core analytics charts
- Unlimited enrichment sources
- Guides integrations
- 6 months data history
- SSO

### Growth

All Free features plus Sense AI, unlimited users, chart customization, 12 months history

- All Free features
- Sense Contentsquare's AI
- Unlimited users & reports
- Chart customization
- CSV exports
- 12 months data history
- Email support

### Pro (Contact sales)

All Growth features plus account analytics, engagement matrix, report alerts

- All Growth features
- Account analytics
- Engagement matrix
- Report alerts
- Session Replay (add-on)
- Standard support

### Premier (Contact sales)

All Pro features plus data warehouse integration, behavioral targeting, advanced permissions, dedicated CSM

- All Pro features
- Data warehouse integration
- Behavioral targeting
- Unlimited projects
- Advanced user permissions
- Dedicated CSM
- Session Replay (add-on)
- Region-specific storage

### Add-ons

- **Session Replay**

## About

Product analytics platform providing automatic event tracking, user journey mapping, session replay, and AI-powered insights for funnel optimization and product adoption.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS

## Capabilities

_The capabilities that matter for Product Analytics Software. "-" = undocumented, not absent._

| Capability | Supported |
|---|:--:|
| **Core** | |
| Analytics scope | Product analytics |
| **Capture** | |
| Autocapture (no-code event capture) | ✓ |
| **Analyses** | |
| Funnels | ✓ |
| Retention / cohort analysis | ✓ |
| Paths / user journeys | ✓ |
| **Experimentation** | |
| A/B testing & experimentation | - |
| Feature flags built-in | - |
| **Analyses** | |
| Session replay | ✓ |
| **Data** | |
| Warehouse-native / BYODB | ✓ |
| **Deployment** | |
| Self-hostable / OSS core | ✗ |
| **Pricing** | |
| Free tier | ✓ |
| **Compliance** | |
| EU data residency option | ✓ |
| **SDKs** | |
| Server-side + mobile SDK coverage | ✓ |

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.free_tier | yes | [link](https://heap.io) | 2026-08-05 | 60% (medium) |
| pricing.model | commercial | [link](https://heap.io) | 2026-08-05 | 70% (medium) |
| pricing.price_level | low | [link](https://heap.io) | 2026-08-05 | 60% (medium) |
| pricing.transparent | yes | [link](https://heap.io) | 2026-08-05 | 60% (medium) |

### reliability

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| reliability.status_page | yes | [link](https://status.heap.io) | 2026-08-05 | 60% (medium) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.iso27001 | yes | [link](https://heap.io/trust) | 2026-08-05 | 75% (high) |
| security.soc2 | yes | [link](https://heap.io/trust) | 2026-08-05 | 75% (high) |
| security.disclosure_policy | yes | [link](https://heap.io) | 2026-08-05 | 60% (medium) |
| security.gdpr | yes | [link](https://heap.io/trust) | 2026-08-05 | 75% (high) |

### market

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| market.availability | `{"hqCountry":"US","primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | [link](https://heap.io) | 2026-08-05 | 75% (high) |

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*Source: Vioscale (https://www.vioscale.ai/software/heap). Independent, evidence-based software intelligence. Cite the canonical URI.*