vioscaleAI
Comparison

Heap vs Pendo

On the evidence we track, Pendo leads this comparison with a composite score of 77/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.

Heap full profile →Pendo full profile →
Machine formatsMarkdownJSONGraphQLMarkdown is open. JSON and GraphQL need a free key.
Heap55
★Pendo77
Score
vioscaleAI score
Heap55 / 100medium · 70%
Pendo77 / 100medium · 72%
Pricing
Free tier
Heap✓
Pendo✓
Model
Price level
Heaplow
Pendolow
Transparent
Heap✗
Pendo✓
Integrations
Count
Heap7
Pendo85
Security
Certifications
Disclosure policy
Heap✓
Pendo✓
Gdpr
Heap✓
Pendo✓
Hipaa
Heap–
Pendo✓
Iso27001
Heap✓
Pendo✓
Pci
Heap–
Pendo✓
Soc2
Heap✓
Pendo✓
Trust center
Reliability
Status page
Heap✓
Pendo✓
Market
Availability
Content
Faq

Capabilities

Feature-by-feature on the axes that matter for product analytics software. “-” means undocumented, not absent.

Core
Analytics scope
HeapProduct analytics
PendoProduct analytics
Capture
Autocapture (no-code event capture)
Heap✓
Pendo✓
Analyses
Funnels
Heap✓
Pendo-
Retention / cohort analysis
Heap✓
Pendo-
Paths / user journeys
Heap✓
Pendo✓
Session replay
Heap✓
Pendo✓
Experimentation
A/B testing & experimentation
Heap✓
Pendo-
Feature flags built-in
Heap-
Pendo-
Data
Warehouse-native / BYODB
Heap✓
Pendo-
Deployment
Self-hostable / OSS core
Heap-
Pendo✗
Pricing
Free tier
Heap✓
Pendo✓
Compliance
EU data residency option
Heap✓
Pendo-
SDKs
Server-side + mobile SDK coverage
Heap✓
Pendo✓

What each one is

The product in its own terms, so the numbers below have context.

Heap

A behavioral analytics platform that automatically collects user interaction events and enables integration with data warehouses for segmentation and customer journey analysis.

Independently observed

Pendo

Leader

A platform that tracks user behavior across web, mobile, and AI applications, providing analytics, guided in-app experiences, and user journey analysis to improve feature adoption and reduce time-to-value.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

Heap

HybridFree tier

Free tier available. Paid plans use custom session-based pricing; contact sales for quotes.

  • FreeFree
    • Core analytics charts
    • Unlimited enrichment sources
    • Guides integrations
    • 6 months data history
    • SSO
    • +13 more
  • GrowthUsage-based pricing, contact for estimate
    • All Free features
    • Sense AI (AI Powered Assistant)
    • Unlimited users & reports
    • Chart customization
    • CSV exports
    • +2 more
  • ProContact sales
    • All Growth features
    • Account analytics
    • Engagement matrix
    • Report alerts
    • Session Replay (add-on)
    • +2 more
  • PremierContact sales
    • All Pro features
    • Data warehouse integration
    • Behavioral targeting
    • Unlimited projects
    • Advanced user permissions
    • +2 more
as of verify ↗

Pendo

Leader
Usage-basedFree tier30-day trial

Free tier (up to 500 MAUs). Usage-based pricing per monthly active user with volume discounts built in. Custom pricing for enterprise.

  • Pendo FreeFree
    • Product analytics
    • In-app guides
    • Pendo-branded roadmaps
    • Pendo-branded NPS surveys
  • Product Analytics CoreContact sales
  • Session ReplayContact sales
  • NovusFree
    • Continuous product monitoring
    • Proactive recommendations in Slack
    • Auto-instrumentation via GitHub
as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
Heap✓
Pendo✓
iOS
Heap✓
Pendo✗
Android
Heap✓
Pendo✗
Deployment
Cloud / SaaS
Heap✓
Pendo✓

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

In common (4)
  • Snowflake
  • Salesforce
  • Optimizely
  • HubSpot

Heap

8 total - 4 not shared
  • Klaviyo
  • Google Optimize
  • Salesforce Marketing Cloud
  • Databricks
Independently observed

Pendo

Leader
51 total - 47 not shared
  • Algolia
  • Amazon S3
  • BigQuery
  • Breadcrumbs
  • Calendly
  • Candu
  • Catalyst
  • ChurnZero
  • Confluence
  • Crowdin
  • DataGrail
  • Dataworkz
  • Domo
  • Drift
  • Figma
  • Fivetran
  • Fulcrum
  • G2
  • Gainsight
  • Google Cloud Storage
  • Help Scout
  • HelpDocs
  • Integrately
  • Intercom
  • +23 more
Independently observed
Still deciding?

Heap or Pendo: which one depends on you

A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.

Free to run, no account needed to start. How the evaluation works

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.