Canny
AI-powered platform for capturing and analyzing customer feedback to guide product development
- Also known as
- canny
Available worldwide
What is Canny?
Uses AI to extract feature requests and themes from sales conversations, support tickets, Slack messages, and other sources, then surfaces customer demand signals and revenue impact to inform product roadmap decisions.
Canny pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
Free tier available. Pro starts at $79/month.
Free
FreeFor teams getting started with AI-powered feedback capture
- managers
- 5
- tracked_users
- 25
- Automatic feedback capture
- Unlimited feedback
- Feedback discovery and deduplication
- MCP connectors (OpenAI, Claude, ClickUp, Cursor)
- Comment summaries
- Idea management
- API and webhooks
- Custom fields
- User segmentation
- Automation rules
- Custom admin roles
- Feedback portal
- Internal comments
- Custom domains
- Content translations
- Smart replies
- Custom statuses
- Remove branding
- Email whitelabel
Pro
Connect feedback to revenue with advanced reporting and workflows
- managers
- 10
- tracked_users
- 100
- All Free features
- 100+ tracked users
- PM integrations
- Advanced privacy
- Advanced portal privacy options
Business
Contact salesEnterprise plan with SSO, CRM integrations, and 5,000+ tracked users
- tracked_users
- 5000
- All Pro features
- 5,000+ tracked users
- SSO integrations (Okta, OIDC, Entra ID, OneLogin)
- CRM integrations (HubSpot, Salesforce)
What Canny does
The capabilities that matter for customer feedback, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- In app microsurvey
- -
- Embedded web widget
- -
- Mobile SDK
- -
- Public upvote board
- -
- Public roadmap
- ✓
- Review aggregation
- ✓
- Sentiment text analytics
- -
- Nps csat ces tracking
- -
- CRM integration
- ✓
- Engineering ticket sync
- ✓
- Chat integration
- ✓
- SOC2 type ii
- -
- Self host option
- -
Platform & deployment
Independently observed- Web
- Cloud / SaaS
Integrations (46)
Independently observed- Freshdesk←•
- Zoom←•
- Google Meet←•
- tl;dv←•
- Fathom←•
- Fireflies←•
- Apple App Store←•
- Google Play←•
- TrustRadius←•
- Product Hunt←•
- WordPress←•
- Shopify←•
- Google Forms←•
- SurveyMonkey←•
- Google Analytics→•
- OttoKit→
- Make→
- Pabbly→
- Integrately→
- Microsoft Entra ID←•
- Google Workspace←•
- Intercom
- Zendesk
- Slack
- Chrome Extension
- Microsoft Teams
- Discord
- Segment
- Jira
- ClickUp
- Linear
- Asana
- GitHub
- Azure DevOps
- Zapier
- Okta
- OIDC
- Entra ID
- OneLogin
- HubSpot
- Salesforce
- OpenAI
- Claude
- Cursor
- Gong
- Typeform
Canny FAQ
Common questions about Canny, answered from independent, dated evidence.
What is Canny?
A feedback management system that automatically captures customer input from sales, support, and review platforms using AI, then surfaces actionable insights linked to revenue impact to prioritize product development. It is indexed under Customer Feedback.
Source: https://canny.io
Is Canny free?
Canny offers a free tier, so you can start without paying. Paid plans start at $79 per month. Pricing changes often, so verify at source before relying on it.
Source: https://canny.io/pricing
What platforms does Canny support?
We have confirmed browser-based access to Canny. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.
Source: https://canny.io
Can Canny be self-hosted?
We have only confirmed a cloud / SaaS deployment for Canny, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.
Source: https://canny.io
What does Canny integrate with?
We have confirmed 45 integrations for Canny, including Intercom, Zendesk, Slack, Chrome Extension, Microsoft Teams, Discord, Segment and Jira, plus 37 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.
Source: https://canny.io
What security certifications does Canny have?
We have independently confirmed SOC 2 and GDPR for Canny. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Canny not holding them. Always confirm compliance directly before you rely on it.
Source: https://canny.io/security
Where is Canny available?
Canny is available worldwide. The vendor is headquartered in the United States.
Source: https://canny.io/pricing
Canny alternatives
Other customer feedback we track, ranked by the same independent score.
- ChattermillAI-driven analysis of customer feedback to uncover satisfaction and churn insightslow · 19%
- FrillA customer feedback platform for product teams to gather input, prioritize ideas, and share roadmapsmedium · 52%
- UsersnapA platform that consolidates customer feedback and product signals to inform data-driven product decisions.medium · 73%
- NoltA unified platform for collecting user feedback, managing product roadmaps, and publishing changelogsmedium · 53%
- Fiderlow · 27%
- SprigA survey platform for reaching customers across multiple channelslow · 13%
Compare Canny
Side by side against other customer feedback, attribute by attribute, with a source on every value.
The vioscaleAI score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Canny, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Price level | 100 | 0.05 | 5.2 | ✓ |
| Pricing transparency | 45 | 0.08 | 3.8 | ✓ |
| Capabilities | 75 | 0.05 | 3.6 | ✓ |
| Security posture | 45 | 0.07 | 3.3 | ✓ |
| Integrations | 47 | 0.04 | 1.9 | ✓ |
| Reliability | 0 | 0.07 | 0.0 | - |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Content
| Attribute | Value | Evidence |
|---|---|---|
| Faq | 7 items | mediumsource · 2026-09-10 · 64% |
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | Public roadmap, Crm integration, Chat integration, Review aggregation, Engineering ticket sync | mediumsource · 2026-09-24 · 60% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 41 | mediumsource · 2026-09-04 · 60% |
Market
| Attribute | Value | Evidence |
|---|---|---|
| Availability | HqCountry: US · PrimaryMarkets: … · AvailabilityScope: global · AvailableCountries: … · NotAvailableCountries: … | highsource · 2026-08-18 · 75% |
Pricing
Security
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