# Canny

> AI-powered platform that automatically analyzes customer feedback to guide product decisions based on revenue impact

- **Canonical URI:** https://www.vioscale.ai/software/canny
- **Category:** Customer Feedback
- **Homepage:** https://canny.io
- **Also known as:** canny
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-18T21:45:35.683Z

## Vioscale score

**58.6 / 100**, confidence 43% (low). Computed 2026-09-01.

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 25 | 0.052 | 1.3 | ✓ |
| reliability | 0 | 0.073 | 0 | - |
| capabilities | 0 | 0.04877777777777778 | 0 | - |
| integrations | 40.7 | 0.04066666666666666 | 1.7 | ✓ |
| security_posture | 45 | 0.073 | 3.3 | ✓ |
| pricing_transparency | 100 | 0.084 | 8.4 | ✓ |

## Pricing

_As of 2026-08-18, [verify at source](https://canny.io/pricing). Independently observed._

from $79/mo · Subscription · Free tier

> Free tier available. Pro starts at $79/month.

| Plan | Price | Free | Commitment |
|---|---|:--:|---|
| Free | Free | ✓ | - |
| Pro | $79/month (up to 20% discount when billed yearly) | - | monthly |
| Business | Contact sales | - | - |

### Free

For teams getting started with AI-powered feedback capture

**Included limits:** managers: 5, tracked_users: 25

- Automatic feedback capture
- Unlimited feedback
- Feedback discovery and deduplication
- MCP connectors (OpenAI, Claude, ClickUp, Cursor)
- Comment summaries
- Idea management
- API and webhooks
- Custom fields
- User segmentation
- Automation rules
- Custom admin roles
- Feedback portal
- Internal comments
- Custom domains
- Content translations
- Smart replies
- Custom statuses
- Remove branding
- Email whitelabel

### Pro

Connect feedback to revenue with advanced reporting and workflows

**Included limits:** managers: 10, tracked_users: 100

- All Free features
- 100+ tracked users
- PM integrations
- Advanced privacy
- Advanced portal privacy options

### Business (Contact sales)

Enterprise plan with SSO, CRM integrations, and 5,000+ tracked users

**Included limits:** tracked_users: 5000

- All Pro features
- 5,000+ tracked users
- SSO integrations (Okta, OIDC, Entra ID, OneLogin)
- CRM integrations (HubSpot, Salesforce)

## About

Uses artificial intelligence to capture feedback from sales calls, support conversations, and customer messages across multiple channels, then automatically organizes and prioritizes requests by the revenue opportunity they represent. Helps product teams decide what to build next based on actual customer demand.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS

## Integrations (25)

_Independently observed._

- Intercom
- Zendesk
- Slack
- Chrome Extension
- Microsoft Teams
- Discord
- Segment
- Jira
- ClickUp
- Linear
- Asana
- GitHub
- Azure DevOps
- Zapier
- Okta
- OIDC
- Entra ID
- OneLogin
- HubSpot
- Salesforce
- OpenAI
- Claude
- Cursor
- Gong
- Typeform

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.gdpr | yes | [link](https://canny.io/security) | 2026-08-18 | 75% (high) |
| security.soc2 | yes | [link](https://canny.io/security) | 2026-08-18 | 75% (high) |

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.model | freemium | [link](https://canny.io/pricing) | 2026-08-18 | 60% (medium) |
| pricing.free_tier | yes | [link](https://canny.io/pricing) | 2026-08-18 | 60% (medium) |
| pricing.price_level | high | [link](https://canny.io/pricing) | 2026-08-18 | 60% (medium) |
| pricing.starting_price | `{"amount":79,"currency":"USD"}` | [link](https://canny.io/pricing) | 2026-08-18 | 60% (medium) |
| pricing.transparent | yes | [link](https://canny.io/pricing) | 2026-08-18 | 60% (medium) |

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 25 | [link](https://canny.io/pricing) | 2026-08-18 | 60% (medium) |

### market

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| market.availability | `{"hqCountry":"US","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | [link](https://canny.io/pricing) | 2026-08-18 | 75% (high) |

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*Source: Vioscale (https://www.vioscale.ai/software/canny). Independent, evidence-based software intelligence. Cite the canonical URI.*