Usersnap
A platform that consolidates customer feedback and product signals to inform data-driven product decisions.
- Also known as
- usersnap
Available worldwide
What is Usersnap?
Usersnap centralizes visual feedback, microsurveys, support tickets, NPS/CSAT tracking, and feature requests from multiple sources into a single dashboard. It helps teams trace customer evidence from original feedback through decision-making to measurable outcomes, consolidating what would typically require three to five separate vendor relationships.
Usersnap pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
Free tier available. Premium plan pricing not shown on page. Enterprise contracts from $7K–$30K/year.
Free
Free- channels
- 2
- team_members
- 5
- feedback_items_per_month
- 20
- Feedback widgets with screen capture and annotation
- Surveys
- Browser extension
- Dashboard access
- 5 team member slots
Premium
- team_members
- 10
- All core features
- Mobile SDK for native feedback forms
- Custom workflow statuses and Kanban boards
- REST API access
- 2-way integrations with Jira, Azure DevOps, Linear
- 10 team member slots
- Webhook custom integrations
Enterprise
Contact sales- Custom terms and configuration
- Dedicated customer success manager
- Team onboarding
- One Data Processing Agreement
- Single security review instead of multiple vendor reviews
What Usersnap does
The capabilities that matter for customer feedback, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- In app microsurvey
- ✓
- Embedded web widget
- ✓
- Mobile SDK
- ✓
- Public upvote board
- ✓
- Public roadmap
- -
- Review aggregation
- -
- Sentiment text analytics
- -
- Nps csat ces tracking
- ✓
- CRM integration
- -
- Engineering ticket sync
- ✓
- Chat integration
- ✓
- SOC2 type ii
- -
- Self host option
- -
Platform & deployment
Independently observed- Web
- Cloud / SaaS
Integrations (16)
Independently observed- Jira Product Discovery⇄•
- Power BI→•
- Email→•
- Slack
- Jira
- Azure DevOps
- Linear
- Zendesk
- Basecamp
- Trello
- Microsoft Teams
- Gong
- Zoom
- ServiceNow
- PowerBI
- Webhooks⇄•
Security & compliance
Independently observed- SOC 2active
Usersnap FAQ
Common questions about Usersnap, answered from independent, dated evidence.
What is Usersnap?
Usersnap helps product teams gather customer input through multiple collection methods, identify patterns and opportunities within that feedback, align stakeholders around key insights, and connect evidence to product decisions and outcomes. It is indexed under Customer Feedback.
Source: https://usersnap.com
Is Usersnap free?
Usersnap offers a free tier, so you can start without paying. Pricing changes often, so verify at source before relying on it.
Source: https://wf.usersnap.com/pricing
What platforms does Usersnap support?
We have confirmed browser-based access to Usersnap. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.
Source: https://wf.usersnap.com/pricing
Can Usersnap be self-hosted?
We have only confirmed a cloud / SaaS deployment for Usersnap, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.
Source: https://wf.usersnap.com/pricing
What does Usersnap integrate with?
We have confirmed 12 integrations for Usersnap, including Slack, Jira, Azure DevOps, Linear, Zendesk, Basecamp, Trello and Microsoft Teams, plus 4 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.
Source: https://wf.usersnap.com/pricing
What security certifications does Usersnap have?
We have independently confirmed SOC 2, ISO 27001 and GDPR for Usersnap. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Usersnap not holding them. Always confirm compliance directly before you rely on it.
Source: https://wf.usersnap.com/security
Where is Usersnap available?
Usersnap is available worldwide. The vendor is headquartered in Austria.
Source: https://wf.usersnap.com/pricing
Usersnap alternatives
Other customer feedback we track, ranked by the same independent score.
- ChattermillAI-driven analysis of customer feedback to uncover satisfaction and churn insightslow · 19%
- CannyAI-powered platform for capturing and analyzing customer feedback to guide product developmentmedium · 54%
- FrillA customer feedback platform for product teams to gather input, prioritize ideas, and share roadmapsmedium · 52%
- NoltA unified platform for collecting user feedback, managing product roadmaps, and publishing changelogsmedium · 53%
- Fiderlow · 27%
- SprigA survey platform for reaching customers across multiple channelslow · 13%
Compare Usersnap
Side by side against other customer feedback, attribute by attribute, with a source on every value.
The vioscaleAI score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Usersnap, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Security posture | 85 | 0.07 | 6.2 | ✓ |
| Price level | 80 | 0.05 | 4.2 | ✓ |
| Capabilities | 87 | 0.05 | 4.2 | ✓ |
| Pricing transparency | 25 | 0.08 | 2.1 | ✓ |
| Integrations | 49 | 0.04 | 2.0 | ✓ |
| Reliability | 25 | 0.07 | 1.8 | ✓ |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Content
| Attribute | Value | Evidence |
|---|---|---|
| Faq | 7 items | mediumsource · 2026-09-10 · 64% |
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | Mobile sdk, Chat integration, In app microsurvey, Embedded web widget, Public upvote board, Nps csat ces tracking, Engineering ticket sync | mediumsource · 2026-09-24 · 60% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 50 | mediumsource · 2026-09-24 · 60% |
Market
| Attribute | Value | Evidence |
|---|---|---|
| Availability | PrimaryMarkets: … · AvailabilityScope: global · AvailableCountries: … · NotAvailableCountries: … | highsource · 2026-09-24 · 75% |
Pricing
Reliability
| Attribute | Value | Evidence |
|---|---|---|
| Sla pct | 99.5 | mediumsource · 2026-08-18 · 60% |
Security
Is Usersnap the right choice for you?
Tell us the job, the constraints and what you weigh most, and we will rank Usersnap against the rest of the customer feedback we index, using the same dated evidence weighted your way.
Free to run, no account needed to start. How the evaluation works
Is this your product?
This profile was built from public sources without asking you. You can take the badge below and use it anywhere, and you can claim the profile to correct anything we got wrong. Both are free, and neither moves Usersnap up or down: nobody can buy rank here, including you.
Take the badge
Live, always current, and free to use on your own site. It shows Usersnap's independent score and links back to this profile.
<a href="https://www.vioscale.ai/software/usersnap" target="_blank" rel="noopener">
<img src="https://www.vioscale.ai/badge/software/usersnap.svg" alt="Usersnap, verified on vioscaleAI" width="330" height="76" loading="lazy" />
</a>Markdown, for a README →
[](https://www.vioscale.ai/software/usersnap)Claim the profile
Verify you control the domain, then point us at the pages that state the facts about Usersnap and add your own description and media. Free, and it does not change the score.
- Correct anything wrong, with evidence
- Point our crawler at the pages that matter
- Write your own description and add media
Not the owner? How vendor profiles work