Stonly
A platform that centralizes help content to enable faster customer service through both agent-assisted and self-service support
- Also known as
- stonly
Available worldwide · Popular in: US
What is Stonly?
Stonly is a knowledge management system for customer service teams that combines interactive in-app guides, AI-powered agent assistance, and content personalization to reduce support tickets and improve customer resolution rates.
Stonly pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
Free Basic plan with 400 guide views/mo. Small Business and Enterprise plans available; pricing not displayed.
Basic
FreeFree tier retained after trial expires
- guide_views
- 400/mo
- team_members
- 1
- published_guides
- 5
- 400 guide views per month
- 5 published guides
- 1 team member
- Single language guides
Small Business
Contact salesSelf-serve support for companies under 100 employees
- Unlimited guides and tours
- 5 team members
Enterprise
Contact salesCustom plans for managing critical knowledge at scale
- Help desk integrations
- AI Agents
- Automations
- SSO
- Private knowledge bases
- Unlimited guide views and team members
- Unlimited guides and Knowledge Bases
- Unlimited triggers
- Full-path analytics
- Versioning
- Custom branding
- Targeting using user data
- Auto-translate guides
- Advanced team rights management
- White label options
- Priority support
- Dedicated customer success
- Security review
Platform & deployment
Independently observed- Web
- Cloud / SaaS
Integrations (41)
Independently observed- Zendesk
- Salesforce
- Freshworks
- ServiceNow
- Airtable
- Amazon Connect
- Amplitude
- Crisp Chat
- Databricks
- Front
- Genesys
- Google Analytics
- Google Drive
- Gorgias
- Heap
- Help Scout
- Helpshift
- HubSpot
- Intercom
- Jira
- Livechat
- Looker
- Magento
- Microsoft Dynamics
- PagerDuty
- Pipedrive
- Shopify
- Slack
- Smartsheet
- Sprinklr
- Stripe
- Talkdesk
- WooCommerce
- WordPress
- Zapier
- Zoho
- Segment
- Freshpaint
- Rudderstack
- Freshdesk
Stonly alternatives
Other digital adoption platforms we track, ranked by the same independent score.
- UserGuidingIn-app guidance and product adoption platform for web applicationslow · 41%
- ChameleonAn AI-powered system that analyzes user behavior and delivers personalized in-app guidance to improve product adoption and user retention.low · 43%
- Intro.jslow · 24%
- Shepherd.jslow · 29%
- WhatfixPlatform that enables organizations to accelerate software user adoption through contextual guidance and analyticslow · 43%
- Driver.jslow · 28%
Compare Stonly
Side by side against other digital adoption platforms, attribute by attribute, with a source on every value.
The Vioscale score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Stonly, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Price level | 80 | 0.05 | 4.2 | ✓ |
| Pricing transparency | 25 | 0.08 | 2.1 | ✓ |
| Integrations | 47 | 0.04 | 1.9 | ✓ |
| Reliability | 0 | 0.07 | 0.0 | - |
| Capabilities | 0 | 0.05 | 0.0 | - |
| Security posture | 0 | 0.07 | 0.0 | - |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.