# Stonly

> A platform that centralizes help content to enable faster customer service through both agent-assisted and self-service support

- **Canonical URI:** https://www.vioscale.ai/software/stonly
- **Category:** Digital Adoption Platforms
- **Homepage:** https://stonly.com
- **Also known as:** stonly
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-21T12:29:50.556Z

## Vioscale score

**46.2 / 100**, confidence 26% (low). Computed 2026-09-01.

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 80 | 0.052 | 4.2 | ✓ |
| reliability | 0 | 0.073 | 0 | - |
| capabilities | 0 | 0.04877777777777778 | 0 | - |
| integrations | 47 | 0.04066666666666666 | 1.9 | ✓ |
| security_posture | 0 | 0.073 | 0 | - |
| pricing_transparency | 25 | 0.084 | 2.1 | ✓ |

## Pricing

_As of 2026-08-20, [verify at source](https://stonly.com/pricing). Independently observed._

Subscription · Free tier · 14-day trial

> Free Basic plan with 400 guide views/mo. Small Business and Enterprise plans available; pricing not displayed.

| Plan | Price | Free | Commitment |
|---|---|:--:|---|
| Basic | Free | ✓ | - |
| Small Business | Contact sales | - | min 5 seats |
| Enterprise | Contact sales | - | - |

### Basic

Free tier retained after trial expires

**Included limits:** guide_views: 400/mo, team_members: 1, published_guides: 5

- 400 guide views per month
- 5 published guides
- 1 team member
- Single language guides

### Small Business (Contact sales)

Self-serve support for companies under 100 employees

- Unlimited guides and tours
- 5 team members

### Enterprise (Contact sales)

Custom plans for managing critical knowledge at scale

- Help desk integrations
- AI Agents
- Automations
- SSO
- Private knowledge bases
- Unlimited guide views and team members
- Unlimited guides and Knowledge Bases
- Unlimited triggers
- Full-path analytics
- Versioning
- Custom branding
- Targeting using user data
- Auto-translate guides
- Advanced team rights management
- White label options
- Priority support
- Dedicated customer success
- Security review

## About

Stonly is a knowledge management system for customer service teams that combines interactive in-app guides, AI-powered agent assistance, and content personalization to reduce support tickets and improve customer resolution rates.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS

## Integrations (41)

_Independently observed._

- Zendesk
- Salesforce
- Freshworks
- ServiceNow
- Airtable
- Amazon Connect
- Amplitude
- Crisp Chat
- Databricks
- Front
- Genesys
- Google Analytics
- Google Drive
- Gorgias
- Heap
- Help Scout
- Helpshift
- HubSpot
- Intercom
- Jira
- Livechat
- Looker
- Magento
- Microsoft Dynamics
- PagerDuty
- Pipedrive
- Shopify
- Slack
- Smartsheet
- Sprinklr
- Stripe
- Talkdesk
- WhatsApp
- WooCommerce
- WordPress
- Zapier
- Zoho
- Segment
- Freshpaint
- Rudderstack
- Freshdesk

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 42 | [link](https://stonly.com/pricing) | 2026-08-20 | 60% (medium) |

### market

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | [link](https://stonly.com/pricing) | 2026-08-20 | 50% (medium) |

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.free_tier | yes | [link](https://stonly.com/pricing) | 2026-08-20 | 60% (medium) |
| pricing.model | freemium | [link](https://stonly.com/pricing) | 2026-08-20 | 60% (medium) |
| pricing.price_level | low | [link](https://stonly.com/pricing) | 2026-08-20 | 60% (medium) |
| pricing.transparent | no | [link](https://stonly.com/pricing) | 2026-08-20 | 60% (medium) |

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*Source: Vioscale (https://www.vioscale.ai/software/stonly). Independent, evidence-based software intelligence. Cite the canonical URI.*