# Front

> AI for simple support is everywhere. Complex customer operations demand Front.

- **Canonical URI:** https://www.vioscale.ai/software/front
- **Category:** Customer Support
- **Homepage:** https://front.com
- **Also known as:** front
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-03T11:50:37.109Z

## Vioscale score

**73.5 / 100**, confidence 63% (medium).

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 50 | 10 | 500 | ✓ |
| reliability | 50 | 14 | 700 | ✓ |
| capabilities | 100 | 16 | 1600 | ✓ |
| integrations | 63.5 | 30 | 1903.9 | ✓ |
| security_posture | 75 | 14 | 1050 | ✓ |
| pricing_transparency | 100 | 16 | 1600 | ✓ |

## Pricing

_As of 2026-08-03, [verify at source](https://front.com). Independently observed._

from $25/mo · Subscription · Free tier

> From $25/seat/mo. Free tier available.

| Plan | Price | Free | Commitment |
|---|---|:--:|---|
| Starter | $25/seat/mo billed annually, up to 10 seats | - | annual |
| Professional | $65/seat/mo billed annually, up to 50 seats | - | annual |
| Enterprise | Contact sales | - | annual |

### Starter

- Shared inbox and ticketing
- AI Topics
- Up to 10 automation rules
- Basic analytics
- No-code public knowledge base
- AI add-ons available

### Professional

- Everything in Starter
- Omnichannel (email, SMS, social, WhatsApp, etc.)
- Macros and up to 20 automation rules
- Advanced analytics
- Multiple workspaces
- SSO and SCIM
- AI add-ons available

### Enterprise (Contact sales)

- Everything in Professional
- Smart rules
- Unlimited rules and macros
- Multi-language knowledge base
- Custom roles and permissions
- AI Copilot, QA, and CSAT included

### Add-ons

- **Autopilot** ($0.05 per conversation)
- **Copilot** ($20/seat/mo)
- **Smart QA** ($20/seat/mo)
- **Smart CSAT** ($10/seat/mo)
- **Smart QA + Smart CSAT bundle** ($25/seat/mo)
- **Native WhatsApp Channel**
- **API Rate Limit Increase** ($200 per 100 api_requests_per_minute)

## About

AI-powered customer operations platform that unifies omnichannel communication (email, SMS, social, chat) with ticketing, shared inboxes, and AI automation tools for complex, multi-team customer service operations.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS

## Integrations (3)

_Independently observed._

- Office 365
- Gmail
- WhatsApp

## Capabilities

_The capabilities that matter for Customer Support. "-" = undocumented, not absent._

| Capability | Supported |
|---|:--:|
| **Core** | |
| Ticket / case management | ✓ |
| **Channels** | |
| Live chat | ✓ |
| Shared inbox | ✓ |
| Omnichannel (email+chat+social+voice) | ✓ |
| Voice / telephony | ✗ |
| **Self-service** | |
| Self-service knowledge base | ✓ |
| **Automation** | |
| SLAs, triggers & routing | ✓ |
| Automation / macros | ✓ |
| **AI** | |
| AI agent / copilot | ✓ |
| **Insight** | |
| Reporting & dashboards | ✓ |
| **Deployment** | |
| Hosting | Cloud only |
| **Enterprise** | |
| SSO / SCIM | ✓ |
| **Extensibility** | |
| Public API | ✓ |
| **Pricing** | |
| Free tier | ✓ |

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 160 | [link](https://front.com) | 2026-08-03 | 60% (medium) |

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.free_tier | yes | [link](https://front.com) | 2026-08-03 | 60% (medium) |
| pricing.model | freemium | [link](https://front.com) | 2026-08-03 | 60% (medium) |
| pricing.price_level | mid | [link](https://front.com) | 2026-08-03 | 60% (medium) |
| pricing.starting_gbp | 25 | [link](https://front.com) | 2026-08-03 | 60% (medium) |
| pricing.transparent | yes | [link](https://front.com) | 2026-08-03 | 60% (medium) |

### reliability

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| reliability.status_page | yes | [link](https://front.com/status) | 2026-08-03 | 60% (medium) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.disclosure_policy | yes | [link](https://front.com/.well-known/security.txt) | 2026-08-03 | 60% (medium) |
| security.gdpr | yes | [link](https://front.com/security) | 2026-08-03 | 75% (high) |
| security.iso27001 | yes | [link](https://front.com/security) | 2026-08-03 | 75% (high) |
| security.soc2 | yes | [link](https://front.com/security) | 2026-08-03 | 75% (high) |

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*Source: Vioscale (https://www.vioscale.ai/software/front). Independent, evidence-based software intelligence. Cite the canonical URI.*