Freshdesk
From your first AI agent to AI across customer service. We'll get you there.
- Also known as
- freshdesk
What is Freshdesk?
Freshdesk is an AI-powered customer service platform that combines ready-to-use AI agents, people, and workflows with a guided path to AI adoption for faster issue resolution and improved agent productivity.
Freshdesk pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
From £15/agent/month billed annually. 14-day free trial.
Growth
Launch AI-powered service over email
- ai_agent_sessions
- 500
- Freddy AI Agent (first 500 sessions included)
- Ticketing & shared inbox
- Customer portal & knowledge base
- Out-of-the-box analytics & reporting
- Threads & tasks
- Roles & permissions
Pro
Scale AI-powered service across your business
- ai_agent_sessions
- 500
- Freddy AI Agent (first 500 sessions included)
- Multilingual helpdesk
- Custom dashboards & reporting
- Intelligent routing
- Multiple SLA policies
- External collaborators
Enterprise
Deliver enterprise-grade, AI-powered service
- ai_agent_sessions
- 500
- Freddy AI Agent (first 500 sessions included)
- Freddy AI Insights
- Skill-based routing
- Sandbox
- Audit logs
- Allowed domains & IP whitelisting
Add-ons
- Freddy AI Copilot£23/agent/mo
- Additional AI Agent sessions£36 per 100 sessions
- Day passes£1.50/undefined
- Connector app tasks£65 per 5000 tasks
What Freshdesk does
The capabilities that matter for customer support, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Ticket / case management
- ✓
- Live chat
- -
- Shared inbox
- ✓
- Omnichannel (email+chat+social+voice)
- -
- Voice / telephony
- -
- Self-service knowledge base
- ✓
- SLAs, triggers & routing
- ✓
- Automation / macros
- ✓
- AI agent / copilot
- ✓
- Reporting & dashboards
- ✓
- Hosting
- Cloud only
- SSO / SCIM
- -
- Public API
- ✓
- Free tier
- ✓
Platform & deployment
Independently observed- Web
- Cloud / SaaS
Freshdesk alternatives
Other customer support we track, ranked by the same independent score.
- ZendeskThe only AI-first service platformmedium · 65%
- Help ScoutIntuitive & Affordable Customer Service Softwaremedium · 61%
- FrontAI for simple support is everywhere. Complex customer operations demand Front.medium · 63%
- CrispThe one complete suite for AI-first customer support, including Hugolow · 48%
- GorgiasThe Conversational AI platform for Ecommercemedium · 62%
- IntercomThe only helpdesk designed for the AI Agent eramedium · 64%
The Vioscale score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Freshdesk, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Pricing Transparency | 100 | 16.00 | 1600.0 | ✓ |
| Capabilities | 96 | 16.00 | 1536.4 | ✓ |
| Reliability | 50 | 14.00 | 700.0 | ✓ |
| Price Level | 50 | 10.00 | 500.0 | ✓ |
| Integrations | 0 | 30.00 | 0.0 | - |
| Security Posture | 0 | 14.00 | 0.0 | - |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | {"hosting":"cloud","ai_agent":true,"free_tier":true,"ticketing":true,"api_access":true,"sla_routing":true,"shared_inbox":true,"knowledge_base":true,"automation_macros":true,"reporting_dashboards":true} | mediumsource · 2026-08-03 · 60% |
Pricing
Reliability
| Attribute | Value | Evidence |
|---|---|---|
| Status page | Yes | mediumsource · 2026-08-03 · 60% |