Freshdesk
Customer service platform with integrated AI agents and workflow automation
- Vendor
- Freshworks
- Also known as
- freshdesk
What is Freshdesk?
A customer service platform that combines AI agents, team collaboration tools, and third-party app integrations to automate and enhance support operations.
Freshdesk pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
From £15/agent/month billed annually. 14-day free trial.
Growth
Launch AI-powered service over email
- ai_agent_sessions
- 500
- Freddy AI Agent (first 500 sessions included)
- Ticketing & shared inbox
- Customer portal & knowledge base
- Out-of-the-box analytics & reporting
- Threads & tasks
- Roles & permissions
Pro
Scale AI-powered service across your business
- ai_agent_sessions
- 500
- Freddy AI Agent (first 500 sessions included)
- Multilingual helpdesk
- Custom dashboards & reporting
- Intelligent routing
- Multiple SLA policies
- External collaborators
Enterprise
Deliver enterprise-grade, AI-powered service
- ai_agent_sessions
- 500
- Freddy AI Agent (first 500 sessions included)
- Freddy AI Insights
- Skill-based routing
- Sandbox
- Audit logs
- Allowed domains & IP whitelisting
Add-ons
- Freddy AI Copilot£23/agent/mo
- Additional AI Agent sessions£36 per 100 sessions
- Day passes£1.50/undefined
- Connector app tasks£65 per 5000 tasks
What Freshdesk does
The capabilities that matter for customer support, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Ticket / case management
- ✓
- Live chat
- ✓
- Shared inbox
- -
- Omnichannel (email+chat+social+voice)
- -
- Voice / telephony
- -
- Self-service knowledge base
- -
- SLAs, triggers & routing
- ✓
- Automation / macros
- ✓
- AI agent / copilot
- ✓
- Reporting & dashboards
- ✓
- Hosting
- -
- SSO / SCIM
- -
- Public API
- ✓
- Free tier
- ✓
Platform & deployment
Independently observed- Web
- Cloud / SaaS
Integrations (4)
Independently observed- Slack•
- MCP-connected AI tools and apps
- Freshcaller•
- Freshservice•
Freshdesk FAQ
Common questions about Freshdesk, answered from independent, dated evidence.
What is Freshdesk?
A customer service platform that combines AI agents, team collaboration tools, and third-party app integrations to automate and enhance support operations. It is indexed under Customer Support.
Source: https://freshdesk.com
Is Freshdesk free?
Freshdesk offers a free tier, so you can start without paying. Paid plans start at £15 per agent per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.
Source: https://freshdesk.com
What platforms does Freshdesk support?
We have confirmed browser-based access to Freshdesk. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.
Source: https://freshdesk.com
Can Freshdesk be self-hosted?
We have only confirmed a cloud / SaaS deployment for Freshdesk, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.
Source: https://freshdesk.com
What does Freshdesk integrate with?
We have confirmed 4 integrations for Freshdesk, including MCP-connected AI tools and apps, Slack, Freshcaller and Freshservice. This is what we could verify from public sources, so the vendor may support others we have not indexed.
Source: https://freshdesk.com
Freshdesk alternatives
Other customer support we track, ranked by the same independent score.
- Help ScoutCustomer support platform with AI-powered assistancemedium · 70%
- FrontA unified platform combining team communication, conversation management, and AI to handle complex customer support operations efficientlymedium · 73%
- IntercomAI-powered customer service platform that combines human agents with intelligent automation across all communication channelsmedium · 72%
- TidioMulti-channel customer service platform combining live chat, ticketing, and AI-powered conversation handlingmedium · 73%
- GladlyAn AI platform that handles customer service, sales, and support across multiple communication channels with unified conversation context.low · 34%
- DixaOmnichannel customer service platform combining AI agents and human representatives across phone, email, chat, and social mediamedium · 53%
Compare Freshdesk
Side by side against other customer support, attribute by attribute, with a source on every value.
The vioscaleAI score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Freshdesk, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Reliability | 95 | 0.07 | 6.9 | ✓ |
| Capabilities | 92 | 0.05 | 4.5 | ✓ |
| Price level | 80 | 0.05 | 4.2 | ✓ |
| Pricing transparency | 45 | 0.08 | 3.8 | ✓ |
| Integrations | 17 | 0.04 | 0.7 | ✓ |
| Security posture | 0 | 0.07 | 0.0 | - |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Content
| Attribute | Value | Evidence |
|---|---|---|
| Faq | 5 items | mediumsource · 2026-09-10 · 60% |
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | Ai agent, Free tier, Live chat, Ticketing, Api access, Sla routing, Automation macros, Reporting dashboards | mediumsource · 2026-10-05 · 60% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 3 | mediumsource · 2026-10-05 · 60% |
Pricing
Reliability
Is Freshdesk the right choice for you?
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