# Freshdesk

> From your first AI agent to AI across customer service. We'll get you there.

- **Canonical URI:** https://www.vioscale.ai/software/freshdesk
- **Category:** Customer Support
- **Homepage:** https://freshdesk.com
- **Also known as:** freshdesk
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-03T11:50:32.777Z

## Vioscale score

**77.4 / 100**, confidence 25% (low).

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 50 | 10 | 500 | ✓ |
| reliability | 50 | 14 | 700 | ✓ |
| capabilities | 96 | 16 | 1536.4 | ✓ |
| integrations | 0 | 30 | 0 | - |
| security_posture | 0 | 14 | 0 | - |
| pricing_transparency | 100 | 16 | 1600 | ✓ |

## Pricing

_As of 2026-08-03, [verify at source](https://freshdesk.com). Independently observed._

from £15/mo · Subscription · Free tier · 14-day trial

> From £15/agent/month billed annually. 14-day free trial.

| Plan | Price | Free | Commitment |
|---|---|:--:|---|
| Growth | £15/agent/month billed annually | - | annual |
| Pro | £39/agent/month billed annually | - | annual |
| Enterprise | £67/agent/month billed annually | - | annual |

### Growth

Launch AI-powered service over email

**Included limits:** ai_agent_sessions: 500

- Freddy AI Agent (first 500 sessions included)
- Ticketing & shared inbox
- Customer portal & knowledge base
- Out-of-the-box analytics & reporting
- Threads & tasks
- Roles & permissions

### Pro

Scale AI-powered service across your business

**Included limits:** ai_agent_sessions: 500

- Freddy AI Agent (first 500 sessions included)
- Multilingual helpdesk
- Custom dashboards & reporting
- Intelligent routing
- Multiple SLA policies
- External collaborators

### Enterprise

Deliver enterprise-grade, AI-powered service

**Included limits:** ai_agent_sessions: 500

- Freddy AI Agent (first 500 sessions included)
- Freddy AI Insights
- Skill-based routing
- Sandbox
- Audit logs
- Allowed domains & IP whitelisting

### Add-ons

- **Freddy AI Copilot** (£23/agent/mo)
- **Additional AI Agent sessions** (£36 per 100 sessions)
- **Day passes** (£1.50/undefined)
- **Connector app tasks** (£65 per 5000 tasks)

## About

Freshdesk is an AI-powered customer service platform that combines ready-to-use AI agents, people, and workflows with a guided path to AI adoption for faster issue resolution and improved agent productivity.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS

## Capabilities

_The capabilities that matter for Customer Support. "-" = undocumented, not absent._

| Capability | Supported |
|---|:--:|
| **Core** | |
| Ticket / case management | ✓ |
| **Channels** | |
| Live chat | - |
| Shared inbox | ✓ |
| Omnichannel (email+chat+social+voice) | - |
| Voice / telephony | - |
| **Self-service** | |
| Self-service knowledge base | ✓ |
| **Automation** | |
| SLAs, triggers & routing | ✓ |
| Automation / macros | ✓ |
| **AI** | |
| AI agent / copilot | ✓ |
| **Insight** | |
| Reporting & dashboards | ✓ |
| **Deployment** | |
| Hosting | Cloud only |
| **Enterprise** | |
| SSO / SCIM | - |
| **Extensibility** | |
| Public API | ✓ |
| **Pricing** | |
| Free tier | ✓ |

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.free_tier | yes | [link](https://freshdesk.com) | 2026-08-03 | 48% (low) |
| pricing.model | freemium | [link](https://freshdesk.com) | 2026-08-03 | 80% (high) |
| pricing.price_level | mid | [link](https://freshdesk.com) | 2026-08-03 | 60% (medium) |
| pricing.starting_gbp | 15 | [link](https://freshdesk.com) | 2026-08-03 | 60% (medium) |
| pricing.transparent | yes | [link](https://freshdesk.com) | 2026-08-03 | 60% (medium) |

### reliability

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| reliability.status_page | yes | [link](https://status.freshdesk.com) | 2026-08-03 | 60% (medium) |

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*Source: Vioscale (https://www.vioscale.ai/software/freshdesk). Independent, evidence-based software intelligence. Cite the canonical URI.*