Zonka Feedback
An omnichannel feedback collection and experience management platform
- Also known as
- zonka-feedback
Available worldwide
What is Zonka Feedback?
Zonka Feedback helps businesses gather customer feedback across surveys, emails, SMS, websites, and kiosks, then measure key metrics like NPS, CSAT, and CES to drive continuous improvement and enhance customer experience through automation and analytics.
Zonka Feedback pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
From $49/user/mo. 14-day free trial, no credit card required.
Starting Plan
What Zonka Feedback does
The capabilities that matter for nps tools, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Automated net promoter score calculation
- ✓
- Csat and ces customer effort score support
- ✓
- In app javascript survey triggering
- ✓
- Email signature and direct send embeds
- ✓
- SMS text message survey delivery
- ✓
- Automated recurring cadence throttling
- -
- Detractor alert routing workflows
- ✓
- Salesforce hubspot CRM sync
- ✓
- Zendesk intercom helpdesk sync
- ✓
- Slack ms teams alert sync
- -
- SOC2 type ii
- -
- Pricing model
- Flat subscription
Platform & deployment
Independently observed- Web
- Cloud / SaaS
Integrations (9)
Independently observed- Zendesk
- Freshdesk
- Intercom
- Salesforce
- Google Reviews
- App Store
- Play Store
- Front
- Zapier
Zonka Feedback FAQ
Common questions about Zonka Feedback, answered from independent, dated evidence.
What is Zonka Feedback?
Multi-channel feedback collection and customer experience management platform that gathers feedback through surveys, tickets, chats, and reviews, then uses AI to analyze patterns, identify recurring issues, and automatically trigger workflows to drive customer satisfaction improvements. It is indexed under NPS Tools.
Is Zonka Feedback free?
Zonka Feedback offers a free tier, so you can start without paying. Paid plans start at $49 per user per month. Pricing changes often, so verify at source before relying on it.
What platforms does Zonka Feedback support?
We have confirmed browser-based access to Zonka Feedback. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.
Can Zonka Feedback be self-hosted?
We have only confirmed a cloud / SaaS deployment for Zonka Feedback, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.
What does Zonka Feedback integrate with?
We have confirmed 8 integrations for Zonka Feedback, including Zendesk, Freshdesk, Intercom, Salesforce, Google Reviews, App Store, Play Store and Front. This is what we could verify from public sources, so the vendor may support others we have not indexed.
What security certifications does Zonka Feedback have?
We have independently confirmed ISO 27001, HIPAA and GDPR for Zonka Feedback. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Zonka Feedback not holding them. Always confirm compliance directly before you rely on it.
Zonka Feedback alternatives
Other nps tools we track, ranked by the same independent score.
- SurvicateCustomer feedback collection and analysis platform for survey-driven insightshigh · 75%
- NicereplyCollect and analyze customer satisfaction ratings through simple visual surveyslow · 15%
- SatisMeterA customer feedback platform that measures satisfaction and informs product decisionslow · 37%
- QualarooCollect real-time customer feedback through surveys on websites, mobile apps, and emaillow · 24%
- CustomerGaugeA platform for measuring customer satisfaction and account health by analyzing feedback from emails, calls, support interactions, and CRM datalow · 9%
- WootricCustomer feedback and experience platform for web applicationslow · 3%
Compare Zonka Feedback
Side by side against other nps tools, attribute by attribute, with a source on every value.
The vioscaleAI score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Zonka Feedback, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Capabilities | 92 | 0.05 | 4.5 | ✓ |
| Security posture | 40 | 0.07 | 2.9 | ✓ |
| Pricing transparency | 20 | 0.08 | 1.7 | ✓ |
| Integrations | 27 | 0.04 | 1.1 | ✓ |
| Price level | 0 | 0.05 | 0.0 | - |
| Reliability | 0 | 0.07 | 0.0 | - |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Content
| Attribute | Value | Evidence |
|---|---|---|
| Faq | 6 items | mediumsource · 2026-09-10 · 62% |
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | Pricing model: flat_subscription · Salesforce hubspot crm sync: Yes · Zendesk intercom helpdesk sync: Yes · Sms text message survey delivery: Yes · Detractor alert routing workflows: Yes · In app javascript survey triggering: Yes | mediumsource · 2026-09-23 · 60% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 8 | mediumsource · 2026-08-25 · 60% |
Market
| Attribute | Value | Evidence |
|---|---|---|
| Availability | PrimaryMarkets: … · AvailabilityScope: global · AvailableCountries: … · NotAvailableCountries: … | mediumsource · 2026-09-23 · 50% |
Pricing
Security
Is Zonka Feedback the right choice for you?
Tell us the job, the constraints and what you weigh most, and we will rank Zonka Feedback against the rest of the nps tools we index, using the same dated evidence weighted your way.
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