Zonka Feedback
AI-powered customer feedback platform that collects and analyzes feedback across all customer touchpoints
- Also known as
- zonka-feedback
Available worldwide
What is Zonka Feedback?
Multi-channel feedback collection and customer experience management platform that gathers feedback through surveys, tickets, chats, and reviews, then uses AI to analyze patterns, identify recurring issues, and automatically trigger workflows to drive customer satisfaction improvements.
Zonka Feedback pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
From $49/user/mo. 14-day free trial, no credit card required.
Starting Plan
What Zonka Feedback does
The capabilities that matter for nps tools, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Automated net promoter score calculation
- ✓
- Csat and ces customer effort score support
- ✓
- In app javascript survey triggering
- ✓
- Email signature and direct send embeds
- ✓
- SMS text message survey delivery
- ✓
- Automated recurring cadence throttling
- -
- Detractor alert routing workflows
- ✓
- Salesforce hubspot CRM sync
- ✓
- Zendesk intercom helpdesk sync
- ✓
- Slack ms teams alert sync
- -
- SOC2 type ii
- -
- Pricing model
- Flat subscription
Platform & deployment
Independently observed- Web
- Cloud / SaaS
Integrations (8)
Independently observed- Zendesk
- Freshdesk
- Intercom
- Salesforce
- Google Reviews
- App Store
- Play Store
- Front
Zonka Feedback alternatives
Other nps tools we track, ranked by the same independent score.
- QualarooGather real-time user feedback and understand the reasons behind customer decisionslow · 25%
- NicereplyCustomer feedback collection platform for measuring satisfactionlow · 26%
- SurvicateCollect and analyze customer feedback across channels with AI-powered insightsmedium · 61%
- AskNicelyEnables service businesses to capture and act on customer feedback to improve retention and reputationlow · 30%
- WootricCustomer feedback and experience platform for web applicationslow · 3%
- CustomerGaugeB2B customer experience platform that connects feedback directly to revenue impactlow · 3%
Compare Zonka Feedback
Side by side against other nps tools, attribute by attribute, with a source on every value.
The Vioscale score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Zonka Feedback, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Capabilities | 92 | 0.05 | 4.5 | ✓ |
| Pricing transparency | 45 | 0.08 | 3.8 | ✓ |
| Security posture | 40 | 0.07 | 2.9 | ✓ |
| Price level | 50 | 0.05 | 2.6 | ✓ |
| Integrations | 27 | 0.04 | 1.1 | ✓ |
| Reliability | 0 | 0.07 | 0.0 | - |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | Pricing model: flat_subscription · Salesforce hubspot crm sync: Yes · Zendesk intercom helpdesk sync: Yes · Sms text message survey delivery: Yes · Detractor alert routing workflows: Yes · In app javascript survey triggering: Yes | mediumsource · 2026-08-25 · 60% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 8 | mediumsource · 2026-08-25 · 60% |
Market
| Attribute | Value | Evidence |
|---|---|---|
| Availability | PrimaryMarkets: … · AvailabilityScope: global · AvailableCountries: … · NotAvailableCountries: … | highsource · 2026-08-25 · 75% |