Retently
AI-powered customer feedback and satisfaction platform for ecommerce and retail
- Also known as
- retently
Available worldwide · Popular in: US, EU, AU
What is Retently?
Collects customer satisfaction and effort scores across every customer touchpoint, then uses AI to analyze feedback at scale and automatically identify actions to protect revenue and loyalty.
Retently pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
Basic
Pro
Enterprise
Contact salesCustom contracts with region-specific data hosting and dedicated support
- Salesforce 2-way integration
- Custom integrations
- API access
- SAML 2.0 SSO
- 2FA enforcement
- Role-based access control
- Custom Data Processing Agreement
- Named Customer Success Manager
- White-label survey delivery
- Data residency in EU, US, or Australia
Platform & deployment
Independently observed- Web
- Cloud / SaaS
Integrations (7)
Independently observed- Salesforce
- Shopify
- Gorgias
- Klaviyo
- Freshdesk
- Claude
- ChatGPT
Retently alternatives
Other nps tools we track, ranked by the same independent score.
- QualarooGather real-time user feedback and understand the reasons behind customer decisionslow · 25%
- NicereplyCustomer feedback collection platform for measuring satisfactionlow · 26%
- Zonka FeedbackAI-powered customer feedback platform that collects and analyzes feedback across all customer touchpointsmedium · 56%
- SurvicateCollect and analyze customer feedback across channels with AI-powered insightsmedium · 61%
- AskNicelyEnables service businesses to capture and act on customer feedback to improve retention and reputationlow · 30%
- WootricCustomer feedback and experience platform for web applicationslow · 3%
The Vioscale score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Retently, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Integrations | 26 | 0.04 | 1.1 | ✓ |
| Price level | 0 | 0.05 | 0.0 | - |
| Reliability | 0 | 0.07 | 0.0 | - |
| Capabilities | 0 | 0.05 | 0.0 | - |
| Security posture | 10 | 0.07 | 0.0 | - |
| Pricing transparency | 0 | 0.08 | 0.0 | ✓ |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.