Retently
AI assistant interface for Retently customer feedback and NPS management
- Also known as
- retently
Available worldwide · Popular in: US, EU, AU
What is Retently?
A service that allows AI assistants to interact with Retently survey and customer feedback data through natural language commands, including NPS score retrieval, feedback search and management, and survey sending.
Retently pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
Basic
Pro
Enterprise
Contact salesCustom contracts with region-specific data hosting and dedicated support
- Salesforce 2-way integration
- Custom integrations
- API access
- SAML 2.0 SSO
- 2FA enforcement
- Role-based access control
- Custom Data Processing Agreement
- Named Customer Success Manager
- White-label survey delivery
- Data residency in EU, US, or Australia
What Retently does
The capabilities that matter for nps tools, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Automated net promoter score calculation
- ✓
- Csat and ces customer effort score support
- ✓
- In app javascript survey triggering
- ✓
- Email signature and direct send embeds
- ✓
- SMS text message survey delivery
- -
- Automated recurring cadence throttling
- -
- Detractor alert routing workflows
- -
- Salesforce hubspot CRM sync
- -
- Zendesk intercom helpdesk sync
- -
- Slack ms teams alert sync
- -
- SOC2 type ii
- -
- Pricing model
- -
Platform & deployment
Independently observed- Web
- Cloud / SaaS
Integrations (9)
Independently observed- Salesforce
- Shopify
- Gorgias
- Klaviyo
- Freshdesk
- Claude
- ChatGPT
- Microsoft Power Platform•
- Intercom•
Retently FAQ
Common questions about Retently, answered from independent, dated evidence.
What is Retently?
Provides programmatic access to customer survey campaigns, feedback collection, and satisfaction scoring through RESTful APIs. Supports multiple delivery channels including email, in-app, embeds, and third-party integrations. It is indexed under NPS Tools.
Source: https://www.retently.com
How much does Retently cost?
Retently is sold across 3 plans: Basic, Pro and Enterprise. We have not confirmed a published price for every tier. There is no free tier. Pricing changes often, so verify at source before relying on it.
What platforms does Retently support?
We have confirmed browser-based access to Retently. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.
Source: https://www.retently.com
Can Retently be self-hosted?
We have only confirmed a cloud / SaaS deployment for Retently, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.
What does Retently integrate with?
We have confirmed 9 integrations for Retently, including Salesforce, Shopify, Gorgias, Klaviyo, Freshdesk, Claude, ChatGPT and Microsoft Power Platform, plus 1 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.
Source: https://www.retently.com
What security certifications does Retently have?
We have independently confirmed GDPR for Retently. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Retently not holding them. Always confirm compliance directly before you rely on it.
Source: https://www.retently.com/security/disclosure-policy/
Where is Retently available?
Retently is available worldwide. Its primary markets are the United States, the EU and Australia.
Retently alternatives
Other nps tools we track, ranked by the same independent score.
- SurvicateCustomer feedback collection and analysis platform for survey-driven insightshigh · 75%
- NicereplyCollect and analyze customer satisfaction ratings through simple visual surveyslow · 15%
- SatisMeterA customer feedback platform that measures satisfaction and informs product decisionslow · 37%
- QualarooCollect real-time customer feedback through surveys on websites, mobile apps, and emaillow · 24%
- CustomerGaugeA platform for measuring customer satisfaction and account health by analyzing feedback from emails, calls, support interactions, and CRM datalow · 9%
- WootricCustomer feedback and experience platform for web applicationslow · 3%
Compare Retently
Side by side against other nps tools, attribute by attribute, with a source on every value.
The vioscaleAI score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Retently, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Capabilities | 67 | 0.05 | 3.3 | ✓ |
| Integrations | 9 | 0.04 | 0.4 | ✓ |
| Price level | 0 | 0.05 | 0.0 | - |
| Reliability | 0 | 0.07 | 0.0 | - |
| Security posture | 10 | 0.07 | 0.0 | - |
| Pricing transparency | 0 | 0.08 | 0.0 | ✓ |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Content
| Attribute | Value | Evidence |
|---|---|---|
| Faq | 7 items | mediumsource · 2026-09-10 · 64% |
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | In app javascript survey triggering, Email signature and direct send embeds, Automated net promoter score calculation, Csat and ces customer effort score support | mediumsource · 2026-10-12 · 60% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 1 | mediumsource · 2026-10-12 · 60% |
Market
| Attribute | Value | Evidence |
|---|---|---|
| Availability | PrimaryMarkets: … · AvailabilityScope: global · AvailableCountries: … · NotAvailableCountries: … | highsource · 2026-08-19 · 75% |
Pricing
Security
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