# Zonka Feedback

> AI-powered customer feedback platform that collects and analyzes feedback across all customer touchpoints

- **Canonical URI:** https://www.vioscale.ai/software/zonka-feedback
- **Category:** NPS Tools
- **Homepage:** https://www.zonkafeedback.com
- **Also known as:** zonka-feedback
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-25T12:28:14.018Z

## Vioscale score

**49.9 / 100**, confidence 56% (medium). Computed 2026-09-01.

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 50 | 0.052 | 2.6 | ✓ |
| reliability | 0 | 0.073 | 0 | - |
| capabilities | 91.6 | 0.04877777777777778 | 4.5 | ✓ |
| integrations | 27.4 | 0.04066666666666666 | 1.1 | ✓ |
| security_posture | 40 | 0.073 | 2.9 | ✓ |
| pricing_transparency | 45 | 0.084 | 3.8 | ✓ |

## Pricing

_As of 2026-08-25, [verify at source](https://www.zonkafeedback.com/blog/zonka-feedback-recognized-as-the-best-survey-software-in-capterras-pricing-value-report). Independently observed._

from $49/user/mo · Subscription · Free tier · 14-day trial

> From $49/user/mo. 14-day free trial, no credit card required.

| Plan | Price | Free | Commitment |
|---|---|:--:|---|
| Starting Plan | $49/user/mo | - | monthly |

## About

Multi-channel feedback collection and customer experience management platform that gathers feedback through surveys, tickets, chats, and reviews, then uses AI to analyze patterns, identify recurring issues, and automatically trigger workflows to drive customer satisfaction improvements.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS

## Integrations (8)

_Independently observed._

- Zendesk
- Freshdesk
- Intercom
- Salesforce
- Google Reviews
- App Store
- Play Store
- Front

## Capabilities

_The capabilities that matter for NPS Tools. "-" = undocumented, not absent._

| Capability | Supported |
|---|:--:|
| **Capabilities** | |
| Automated net promoter score calculation | ✓ |
| Csat and ces customer effort score support | ✓ |
| In app javascript survey triggering | ✓ |
| Email signature and direct send embeds | ✓ |
| SMS text message survey delivery | ✓ |
| Automated recurring cadence throttling | - |
| Detractor alert routing workflows | ✓ |
| Salesforce hubspot CRM sync | ✓ |
| Zendesk intercom helpdesk sync | ✓ |
| Slack ms teams alert sync | - |
| SOC2 type ii | - |
| Pricing model | Flat subscription |

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 8 | [link](https://www.zonkafeedback.com/blog/zonka-feedback-recognized-as-the-best-survey-software-in-capterras-pricing-value-report) | 2026-08-25 | 60% (medium) |

### market

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | [link](https://www.zonkafeedback.com/blog/zonka-feedback-recognized-as-the-best-survey-software-in-capterras-pricing-value-report) | 2026-08-25 | 75% (high) |

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.free_tier | yes | [link](https://www.zonkafeedback.com/blog/zonka-feedback-recognized-as-the-best-survey-software-in-capterras-pricing-value-report) | 2026-08-25 | 60% (medium) |
| pricing.model | freemium | [link](https://www.zonkafeedback.com/blog/zonka-feedback-recognized-as-the-best-survey-software-in-capterras-pricing-value-report) | 2026-08-25 | 60% (medium) |
| pricing.price_level | mid | [link](https://www.zonkafeedback.com/blog/zonka-feedback-recognized-as-the-best-survey-software-in-capterras-pricing-value-report) | 2026-08-25 | 60% (medium) |
| pricing.starting_price | `{"amount":49,"currency":"USD"}` | [link](https://www.zonkafeedback.com/blog/zonka-feedback-recognized-as-the-best-survey-software-in-capterras-pricing-value-report) | 2026-08-25 | 60% (medium) |
| pricing.transparent | no | [link](https://www.zonkafeedback.com/blog/zonka-feedback-recognized-as-the-best-survey-software-in-capterras-pricing-value-report) | 2026-08-25 | 60% (medium) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.gdpr | yes | [link](https://www.zonkafeedback.com/webinar/building-effective-patient-feedback-and-complaint-mechanisms-for-nabh-compliance) | 2026-08-25 | 75% (high) |
| security.hipaa | yes | [link](https://www.zonkafeedback.com/webinar/building-effective-patient-feedback-and-complaint-mechanisms-for-nabh-compliance) | 2026-08-25 | 75% (high) |
| security.iso27001 | yes | [link](https://www.zonkafeedback.com/webinar/building-effective-patient-feedback-and-complaint-mechanisms-for-nabh-compliance) | 2026-08-25 | 75% (high) |

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*Source: Vioscale (https://www.vioscale.ai/software/zonka-feedback). Independent, evidence-based software intelligence. Cite the canonical URI.*