# Usersnap

> A feedback collection and management platform that helps product teams gather, organize, and act on user insights

- **Canonical URI:** https://www.vioscale.ai/software/usersnap
- **Category:** Customer Feedback
- **Homepage:** https://usersnap.com
- **Also known as:** usersnap
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-18T21:49:55.299Z

## Vioscale score

**50.6 / 100**, confidence 61% (medium). Computed 2026-09-01. _(updating — computed under an earlier model version or past its freshness window.)_

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 80 | 0.052 | 4.2 | ✓ |
| reliability | 25 | 0.073 | 1.8 | ✓ |
| capabilities | 0 | 0.04877777777777778 | 0 | - |
| integrations | 50.3 | 0.04066666666666666 | 2 | ✓ |
| security_posture | 85 | 0.073 | 6.2 | ✓ |
| pricing_transparency | 25 | 0.084 | 2.1 | ✓ |

## Pricing

_As of 2026-08-18, [verify at source](https://wf.usersnap.com/pricing). Independently observed._

Subscription · Free tier

> Free tier with 20 feedback items. Premium and Enterprise plans available; specific pricing not publicly listed.

| Plan | Price | Free | Commitment |
|---|---|:--:|---|
| Free | Free | ✓ | min 5 seats |

### Free

**Included limits:** feedback_items: 20

- 20 feedback items
- 5 team members
- Feedback menu and support options
- Automatic context capture
- 50+ integrations
- AI-powered summarization and labeling

## About

A cloud-based platform for collecting visual feedback and bug reports from users, with integrated workflows for managing insights. It connects with popular project management tools and uses AI to help teams identify patterns and prioritize improvements.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS

## Integrations (12)

_Independently observed._

- Slack
- Jira
- Azure DevOps
- Linear
- Zendesk
- Basecamp
- Trello
- Microsoft Teams
- Gong
- Zoom
- ServiceNow
- PowerBI

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.soc2 | yes | [link](https://wf.usersnap.com/security) | 2026-08-18 | 75% (high) |
| security.gdpr | yes | [link](https://wf.usersnap.com/security) | 2026-08-18 | 75% (high) |
| security.iso27001 | yes | [link](https://wf.usersnap.com/security) | 2026-08-18 | 75% (high) |
| security.pci | yes | [link](https://wf.usersnap.com/security) | 2026-08-18 | 75% (high) |

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 55 | [link](https://wf.usersnap.com/pricing) | 2026-08-18 | 60% (medium) |

### market

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| market.availability | `{"hqCountry":"AT","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | [link](https://wf.usersnap.com/pricing) | 2026-08-18 | 75% (high) |

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.free_tier | yes | [link](https://wf.usersnap.com/pricing) | 2026-08-18 | 60% (medium) |
| pricing.model | freemium | [link](https://wf.usersnap.com/pricing) | 2026-08-18 | 60% (medium) |
| pricing.price_level | low | [link](https://wf.usersnap.com/pricing) | 2026-08-18 | 60% (medium) |
| pricing.transparent | no | [link](https://wf.usersnap.com/pricing) | 2026-08-18 | 60% (medium) |

### reliability

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| reliability.sla_pct | 99.5 | [link](https://wf.usersnap.com/pricing) | 2026-08-18 | 60% (medium) |

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*Source: Vioscale (https://www.vioscale.ai/software/usersnap). Independent, evidence-based software intelligence. Cite the canonical URI.*