# Retently

> AI-powered customer feedback and satisfaction platform for ecommerce and retail

- **Canonical URI:** https://www.vioscale.ai/software/retently
- **Category:** NPS Tools
- **Homepage:** https://www.retently.com
- **Also known as:** retently
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-19T17:55:44.669Z

## Vioscale score

**8.5 / 100**, confidence 15% (low). Computed 2026-09-01. _(updating — computed under an earlier model version or past its freshness window.)_

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 0 | 0.052 | 0 | - |
| reliability | 0 | 0.073 | 0 | - |
| capabilities | 0 | 0.04877777777777778 | 0 | - |
| integrations | 26 | 0.04066666666666666 | 1.1 | ✓ |
| security_posture | 10 | 0.073 | 0 | - |
| pricing_transparency | 0 | 0.084 | 0 | ✓ |

## Pricing

_As of 2026-08-19, [verify at source](https://www.retently.com/pricing/enterprise/). Independently observed._

Subscription · 7-day trial

| Plan | Price | Free | Commitment |
|---|---|:--:|---|
| Basic | - | - | - |
| Pro | - | - | - |
| Enterprise | Contact sales | - | - |

### Enterprise (Contact sales)

Custom contracts with region-specific data hosting and dedicated support

- Salesforce 2-way integration
- Custom integrations
- API access
- SAML 2.0 SSO
- 2FA enforcement
- Role-based access control
- Custom Data Processing Agreement
- Named Customer Success Manager
- White-label survey delivery
- Data residency in EU, US, or Australia

## About

Collects customer satisfaction and effort scores across every customer touchpoint, then uses AI to analyze feedback at scale and automatically identify actions to protect revenue and loyalty.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS

## Integrations (7)

_Independently observed._

- Salesforce
- Shopify
- Gorgias
- Klaviyo
- Freshdesk
- Claude
- ChatGPT

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.model | commercial | [link](https://www.retently.com/pricing/enterprise/) | 2026-08-19 | 60% (medium) |
| pricing.free_tier | no | [link](https://www.retently.com/pricing/enterprise/) | 2026-08-19 | 60% (medium) |
| pricing.price_level | unknown | [link](https://www.retently.com/pricing/enterprise/) | 2026-08-19 | 60% (medium) |
| pricing.transparent | no | [link](https://www.retently.com/pricing/enterprise/) | 2026-08-19 | 60% (medium) |

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 7 | [link](https://www.retently.com/pricing/enterprise/) | 2026-08-19 | 60% (medium) |

### market

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| market.availability | `{"primaryMarkets":["US","EU","AU"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | [link](https://www.retently.com/pricing/enterprise/) | 2026-08-19 | 75% (high) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.disclosure_policy | yes | [link](https://www.retently.com/pricing/enterprise/) | 2026-08-19 | 60% (medium) |
| security.gdpr | yes | [link](https://www.retently.com/security/disclosure-policy/) | 2026-08-19 | 75% (high) |

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*Source: Vioscale (https://www.vioscale.ai/software/retently). Independent, evidence-based software intelligence. Cite the canonical URI.*