Retently vs Survicate
On the evidence we track, Survicate leads this comparison with a composite score of 63/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.
Capabilities
Feature-by-feature on the axes that matter for nps tools. “-” means undocumented, not absent.
What each one is
The product in its own terms, so the numbers below have context.
Retently
A service that allows AI assistants to interact with Retently survey and customer feedback data through natural language commands, including NPS score retrieval, feedback search and management, and survey sending.
Survicate
LeaderA feedback and survey management platform that collects customer input through multiple channels and provides AI-powered analysis to extract trends, identify themes, and surface actionable insights from the collected responses.
Pricing
List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.
Retently
- Basic-
- Pro-
- EnterpriseContact sales
- Salesforce 2-way integration
- Custom integrations
- API access
- SAML 2.0 SSO
- 2FA enforcement
- +5 more
Survicate
LeaderFrom $114/mo billed annually. 10-day free trial with 25 responses.
- Growth$114/mo billed annually
- Unlimited multichannel surveys
- Built-in email sending
- Research Hub
- AI Agent and MCP
- 25+ integrations
- +13 more
- Pro$349/mo, billed monthly or annually
- Custom response limit
- Pro integrations
- Custom branding with CSS
- Custom user seats & teams
- Advanced survey logic
- +2 more
- EnterpriseContact sales
- Custom yearly response pool
- Custom number of dashboards
- 40+ native integrations
- Advanced enterprise features
Platform & deployment
Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.
Integrations
What each product connects to. Counts come from the vendor's own integration directory where one exists.
- Salesforce
- Intercom
Retently
- Shopify
- Gorgias
- Klaviyo
- Freshdesk
- Claude
- ChatGPT
- Microsoft Power Platform
Survicate
Leader- ActiveCampaign
- Google Analytics
- Google Tag Manager
- HubSpot
- Slack
- Zapier
- Microsoft Teams
- Salesforce CRM
- Zendesk
- Salesforce Marketing Cloud (Pardot)
- Customer.io
- Braze
- Google Sheets
- Segment
- Webhooks
- React Native
- Flutter
- Unity
Retently or Survicate: which one depends on you
A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.
Free to run, no account needed to start. How the evaluation works
Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.