Retently vs Survicate
On the evidence we track, Survicate leads this comparison with a composite score of 49/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.
Capabilities
Feature-by-feature on the axes that matter for nps tools. “-” means undocumented, not absent.
What each one is
The product in its own terms, so the numbers below have context.
Retently
Collects customer satisfaction and effort scores across every customer touchpoint, then uses AI to analyze feedback at scale and automatically identify actions to protect revenue and loyalty.
Survicate
LeaderA feedback management platform that aggregates customer input from surveys, app reviews, support tickets, and recordings. It automatically categorizes feedback using AI, identifies key themes and trends, and enables teams to build custom dashboards and automate workflows based on insights.
Pricing
List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.
Retently
- Basic-
- Pro-
- EnterpriseContact sales
- Salesforce 2-way integration
- Custom integrations
- API access
- SAML 2.0 SSO
- 2FA enforcement
- +5 more
Survicate
LeaderFreemium model with 10-day free trial; plan details not publicly available
Platform & deployment
Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.
Integrations
What each product connects to. Counts come from the vendor's own integration directory where one exists.
- Salesforce
Retently
- Shopify
- Gorgias
- Klaviyo
- Freshdesk
- Claude
- ChatGPT
Survicate
Leader- ActiveCampaign
- Google Analytics
- Google Tag Manager
- HubSpot
- Slack
- Zapier
Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.