Reputation
Customer feedback and reputation management platform that consolidates reviews and survey data.
- Also known as
- reputation
Available worldwide · Popular in: US
What is Reputation?
A software platform that collects reviews, survey responses, and business listing information from multiple channels, analyzes customer sentiment and trends through AI, and routes insights to teams for faster issue response and operational improvement.
Reputation pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
From $80/location/month; most popular plan at $115/location/month
Rep Core
Foundation for managing online reputation and local growth
- Reviews Management (collection, requesting, AI responding)
- Business Listings & SEO
Rep Core + Pulse
Adds proactive listening and advanced analytics to understand customer sentiment
- Reputation Insights (Rep Score & Journey Insights)
- AI Reputation Manager
- Pulse Analytics
- Basic Customer Surveys (1 template with star rating & text)
Rep Core + Surveys
Full suite for capturing private feedback at scale
- All Core and Pulse features
- Deep Experience Insights
Enterprise
Contact salesCustom plans for large organizations
- Dedicated Infrastructure
- Customer Success Manager
- Custom configuration
Add-ons
- Competitive Insights
- Actions & Ticketing
- Social Suite
- Industry-specific feedback integration
- Enterprise Connectivity / Premium Integrations
- Managed Services
- Expert & Professional Services
What Reputation does
The capabilities that matter for reputation management, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Local directory listing address sync API
- ✓
- Centralized review response inbox
- ✓
- Automated SMS review solicitation
- -
- AI suggested review replies
- -
- Review gating feedback routing
- -
- Competitor local ranking analysis
- ✓
- Google business profile API sync
- ✓
- Yelp apple maps facebook local sync
- -
- Industry specific CRM point of sale sync
- -
- SOC2 type ii
- -
- ISO 27001
- -
- Pricing model
- Per geographic location
Platform & deployment
Independently observed- Web
- Cloud / SaaS
Integrations (8)
Independently observed- Apple Business Connect⇄•
- Google Maps⇄•
- Yelp
- TripAdvisor
- Vitals
- Apartment Ratings
- CRM systems
- EHR systems
Reputation FAQ
Common questions about Reputation, answered from independent, dated evidence.
What is Reputation?
A platform that consolidates customer reviews, business listings, and feedback from multiple channels to help businesses improve local visibility, respond to customer feedback, and manage their reputation at scale. It is indexed under Reputation Management.
Source: https://reputation.com
How much does Reputation cost?
Reputation is a paid product; published pricing starts at $80 per location per month. It is sold across 4 plans (Rep Core, Rep Core + Pulse, Rep Core + Surveys and Enterprise). There is no free tier. Pricing changes often, so verify at source before relying on it.
Source: https://reputation.com/pricing
What platforms does Reputation support?
We have confirmed browser-based access to Reputation. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.
Source: https://reputation.com
Can Reputation be self-hosted?
We have only confirmed a cloud / SaaS deployment for Reputation, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.
Source: https://reputation.com/pricing
What does Reputation integrate with?
We have confirmed 8 integrations for Reputation, including Yelp, TripAdvisor, Vitals, Apartment Ratings, CRM systems, EHR systems, Apple Business Connect and Google Maps. This is what we could verify from public sources, so the vendor may support others we have not indexed.
Source: https://reputation.com
What security certifications does Reputation have?
We have independently confirmed SOC 2, ISO 27001, HIPAA and GDPR for Reputation. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Reputation not holding them. Always confirm compliance directly before you rely on it.
Source: https://reputation.com/legal-information/security-posture
Where is Reputation available?
Reputation is available worldwide. Its primary market is the United States.
Source: https://reputation.com
Reputation alternatives
Other reputation management we track, ranked by the same independent score.
- BirdeyeAI-powered operations platform for multi-location businessesmedium · 59%
- SynupAI-powered platform for unified management of local business listings and online reputationlow · 33%
- UberallCentralized local business presence management for multi-location enterprisesmedium · 53%
- Grade.usA customizable review management solution that agencies can rebrand and offer to their business clientslow · 47%
- ChatmeterAI-powered reputation and review management platform for multi-location businesseslow · 24%
- GatherUpManage business listings across multiple directories and defend against fake reviews from a single platform.medium · 51%
Compare Reputation
Side by side against other reputation management, attribute by attribute, with a source on every value.
The vioscaleAI score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Reputation, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Security posture | 85 | 0.07 | 6.2 | ✓ |
| Capabilities | 67 | 0.05 | 3.3 | ✓ |
| Pricing transparency | 20 | 0.08 | 1.7 | ✓ |
| Integrations | 24 | 0.04 | 1.0 | ✓ |
| Price level | 0 | 0.05 | 0.0 | - |
| Reliability | 0 | 0.07 | 0.0 | - |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Content
| Attribute | Value | Evidence |
|---|---|---|
| Faq | 7 items | mediumsource · 2026-09-10 · 60% |
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | Pricing model: per_geographic_location · Google business profile api sync: Yes · Centralized review response inbox: Yes · Competitor local ranking analysis: Yes · Local directory listing address sync api: Yes | mediumsource · 2026-09-05 · 60% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 6 | mediumsource · 2026-08-19 · 60% |
Market
| Attribute | Value | Evidence |
|---|---|---|
| Availability | PrimaryMarkets: … · AvailabilityScope: global · AvailableCountries: … · NotAvailableCountries: … | mediumsource · 2026-09-05 · 50% |
Pricing
Security
Is Reputation the right choice for you?
Tell us the job, the constraints and what you weigh most, and we will rank Reputation against the rest of the reputation management we index, using the same dated evidence weighted your way.
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