Grade.us vs Reputation
No clear leader: Reputation (49.4) and Grade.us (48.3) are within the 5-point margin; treat as a tie. The attribute-by-attribute breakdown below, with a source and date on every value, is the honest way to compare them.
Capabilities
Feature-by-feature on the axes that matter for reputation management. “-” means undocumented, not absent.
What each one is
The product in its own terms, so the numbers below have context.
Grade.us
A cloud-based review management service that streamlines the collection, monitoring, and organization of customer reviews for multiple business locations. The platform can be fully white-labeled and automated to help agencies efficiently manage reviews as a service offering.
Reputation
A software platform that collects reviews, survey responses, and business listing information from multiple channels, analyzes customer sentiment and trends through AI, and routes insights to teams for faster issue response and operational improvement.
Pricing
List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.
Grade.us
From $99/month (Small Business) or $400+/month (Agency at 10+ seats). 14-day free trial with no credit card required.
- Small Business$99/month; annual billing saves 20%
- Review forms and kiosk mode for collecting customer feedback
- Monitoring reviews across major review sites
- Email notifications for new reviews
- Coordination tools for team responses to reviews
- Direct responses to Google and Facebook reviews
- +3 more
- AgencyContact sales
- All Small Business features
- API access for custom integrations with CRM and POS systems
- SMS review request campaigns
- WordPress review monitoring
- White-label dashboard with agency branding
- +4 more
Reputation
From $80/location/month; most popular plan at $115/location/month
- Rep Core$80/location/month
- Reviews Management (collection, requesting, AI responding)
- Business Listings & SEO
- Rep Core + Pulse$115/location/month (most popular)
- Reputation Insights (Rep Score & Journey Insights)
- AI Reputation Manager
- Pulse Analytics
- Basic Customer Surveys (1 template with star rating & text)
- Rep Core + Surveys$150/location/month
- All Core and Pulse features
- Deep Experience Insights
- EnterpriseContact sales
- Dedicated Infrastructure
- Customer Success Manager
- Custom configuration
Platform & deployment
Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.
Integrations
What each product connects to. Counts come from the vendor's own integration directory where one exists.
Grade.us
- Zapier
- WordPress
Reputation
- Yelp
- TripAdvisor
- Vitals
- Apartment Ratings
- CRM systems
- EHR systems
- Apple Business Connect
- Google Maps
Grade.us or Reputation: which one depends on you
A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.
Free to run, no account needed to start. How the evaluation works
Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.