# Reputation

> AI-powered platform that transforms customer reviews and feedback into actionable insights for multi-location businesses.

- **Canonical URI:** https://www.vioscale.ai/software/reputation
- **Category:** Reputation Management
- **Homepage:** https://reputation.com
- **Also known as:** reputation
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-19T21:17:30.361Z

## Vioscale score

**59.3 / 100**, confidence 42% (low). Computed 2026-09-01.

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 25 | 0.052 | 1.3 | ✓ |
| reliability | 0 | 0.073 | 0 | - |
| capabilities | 0 | 0.04877777777777778 | 0 | - |
| integrations | 24.3 | 0.04066666666666666 | 1 | ✓ |
| security_posture | 85 | 0.073 | 6.2 | ✓ |
| pricing_transparency | 75 | 0.084 | 6.3 | ✓ |

## Pricing

_As of 2026-08-19, [verify at source](https://reputation.com/pricing). Independently observed._

from $80/location/mo · Subscription

> From $80/location/month; most popular plan at $115/location/month

| Plan | Price | Free | Commitment |
|---|---|:--:|---|
| Rep Core | $80/location/month | - | monthly |
| Rep Core + Pulse | $115/location/month (most popular) | - | monthly |
| Rep Core + Surveys | $150/location/month | - | monthly |
| Enterprise | Contact sales | - | min 125 seats |

### Rep Core

Foundation for managing online reputation and local growth

- Reviews Management (collection, requesting, AI responding)
- Business Listings & SEO

### Rep Core + Pulse

Adds proactive listening and advanced analytics to understand customer sentiment

- Reputation Insights (Rep Score & Journey Insights)
- AI Reputation Manager
- Pulse Analytics
- Basic Customer Surveys (1 template with star rating & text)

### Rep Core + Surveys

Full suite for capturing private feedback at scale

- All Core and Pulse features
- Deep Experience Insights

### Enterprise (Contact sales)

Custom plans for large organizations

- Dedicated Infrastructure
- Customer Success Manager
- Custom configuration

### Add-ons

- **Competitive Insights**
- **Actions & Ticketing**
- **Social Suite**
- **Industry-specific feedback integration**
- **Enterprise Connectivity / Premium Integrations**
- **Managed Services**
- **Expert & Professional Services**

## About

Reputation management software that aggregates reviews, listings, and customer surveys across locations, then uses AI to identify trends and route insights to operational teams for faster response and improvement.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS

## Integrations (6)

_Independently observed._

- Yelp
- TripAdvisor
- Vitals
- Apartment Ratings
- CRM systems
- EHR systems

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.model | commercial | [link](https://reputation.com/pricing) | 2026-08-19 | 60% (medium) |
| pricing.free_tier | no | [link](https://reputation.com/pricing) | 2026-08-19 | 60% (medium) |
| pricing.price_level | high | [link](https://reputation.com/pricing) | 2026-08-19 | 60% (medium) |
| pricing.starting_price | `{"amount":80,"currency":"USD"}` | [link](https://reputation.com/pricing) | 2026-08-19 | 60% (medium) |
| pricing.transparent | yes | [link](https://reputation.com/pricing) | 2026-08-19 | 60% (medium) |

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 6 | [link](https://reputation.com/pricing) | 2026-08-19 | 60% (medium) |

### market

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| market.availability | `{"hqCountry":"US","primaryMarkets":["US","EU"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | [link](https://reputation.com/pricing) | 2026-08-19 | 75% (high) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.disclosure_policy | yes | [link](https://reputation.com/pricing) | 2026-08-19 | 60% (medium) |
| security.gdpr | yes | [link](https://reputation.com/legal-information/security-posture) | 2026-08-19 | 75% (high) |
| security.hipaa | yes | [link](https://reputation.com/legal-information/security-posture) | 2026-08-19 | 75% (high) |
| security.iso27001 | yes | [link](https://reputation.com/legal-information/security-posture) | 2026-08-19 | 75% (high) |
| security.soc2 | yes | [link](https://reputation.com/legal-information/security-posture) | 2026-08-19 | 75% (high) |

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*Source: Vioscale (https://www.vioscale.ai/software/reputation). Independent, evidence-based software intelligence. Cite the canonical URI.*