UVdesk
Open source and SaaS helpdesk platform for ecommerce businesses managing customers across multiple marketplaces and channels
- Also known as
- uvdesk
Available worldwide
What is UVdesk?
UVdesk is a helpdesk solution available as both open source for self-hosting and cloud-based SaaS. It specializes in customer support for ecommerce with features for multichannel integration, ticket management, and workflow automation.
UVdesk pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
Free tier with unlimited agents. Paid plans start at $8/agent/month (annual) or $11/agent/month (monthly). 30-day free trial for paid plans.
Free
FreeUnlimited agents, manage open source at your own server
- agents
- unlimited
- Unlimited agents
- Security
- Company settings
- Workflow
- Theme customization
Basic
Medium scale with customizable features and 30-day free trial
- Basic features
- eCommerce multi-channel integration
- Agent performance examination
- Form builder app
Pro
Large scale with fully customizable features
- Pro features
- eCommerce multi-channel support
Platform & deployment
Independently observed- Web
- Cloud / SaaS
- Self-hosted
Integrations (10)
Independently observed- Etsy
- Shopify
- CS-Cart
- Magento
- Opencart
- PayPal
UVdesk alternatives
Other help desk we track, ranked by the same independent score.
- LiveAgentUnified customer support platform automating conversations and centralizing customer interactions across channelslow · 26%
- ZammadA unified helpdesk platform that brings together customer support interactions across all communication channelslow · 43%
- HappyFoxHelp desk and customer support ticketing platform for managing conversations and support workflows across teamslow · 42%
Compare UVdesk
Side by side against other help desk, attribute by attribute, with a source on every value.
The Vioscale score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for UVdesk, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Pricing transparency | 100 | 0.08 | 8.4 | ✓ |
| Security posture | 85 | 0.07 | 6.2 | ✓ |
| Price level | 80 | 0.05 | 4.2 | ✓ |
| Integrations | 30 | 0.04 | 1.2 | ✓ |
| Reliability | 0 | 0.07 | 0.0 | - |
| Capabilities | 0 | 0.05 | 0.0 | - |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.