UVdesk
Open-source helpdesk platform for managing customer support tickets
- Also known as
- uvdesk
Available worldwide
What is UVdesk?
UVdesk is a freely available, event-driven ticketing system that enables organizations to handle customer inquiries through email, automated workflows, and a web-based support portal. It supports customization, multilingual content, and extensible architecture for tailored deployments.
UVdesk pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
Free tier with unlimited agents. Paid plans start at $8/agent/month (annual) or $11/agent/month (monthly). 30-day free trial for paid plans.
Free
FreeUnlimited agents, manage open source at your own server
- agents
- unlimited
- Unlimited agents
- Security
- Company settings
- Workflow
- Theme customization
Basic
Medium scale with customizable features and 30-day free trial
- Basic features
- eCommerce multi-channel integration
- Agent performance examination
- Form builder app
Pro
Large scale with fully customizable features
- Pro features
- eCommerce multi-channel support
Platform & deployment
Independently observed- CLI
- Web
- Cloud / SaaS
- Self-hosted
Integrations (11)
Independently observed- Etsy
- Shopify
- CS-Cart
- Magento
- Opencart
- PayPal
- Email←•
UVdesk FAQ
Common questions about UVdesk, answered from independent, dated evidence.
What is UVdesk?
UVdesk is a helpdesk solution available as both open source for self-hosting and cloud-based SaaS. It specializes in customer support for ecommerce with features for multichannel integration, ticket management, and workflow automation. It is indexed under Help Desk.
Source: https://www.uvdesk.com
Is UVdesk free to use?
UVdesk is open source, so it can be self-hosted and used at no licence cost. A commercial or hosted edition starts at $8 per agent per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.
What platforms does UVdesk support?
UVdesk supports the web and a command-line interface. Platforms we have not confirmed are simply not listed here rather than ruled out.
Source: https://www.uvdesk.com
Can UVdesk be self-hosted?
Yes. UVdesk can be deployed cloud / SaaS and self-hosted, so it does not have to run on the vendor's infrastructure.
Source: https://www.uvdesk.com
What does UVdesk integrate with?
We have confirmed 10 integrations for UVdesk, including Etsy, Shopify, CS-Cart, Magento, Opencart, Facebook, Twitter and LinkedIn, plus 2 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.
What security certifications does UVdesk have?
We have independently confirmed SOC 2, ISO 27001 and GDPR for UVdesk. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as UVdesk not holding them. Always confirm compliance directly before you rely on it.
Where is UVdesk available?
UVdesk is available worldwide. The vendor is headquartered in India.
UVdesk alternatives
Other help desk we track, ranked by the same independent score.
- LiveAgentAI-powered customer support platform that consolidates multiple communication channels into one unified dashboardlow · 42%
- HappyFoxA unified, AI-powered help desk that consolidates fragmented support channels into a single intelligent platformlow · 39%
- ZammadOpen source web-based customer support platformlow · 7%
Compare UVdesk
Side by side against other help desk, attribute by attribute, with a source on every value.
The vioscaleAI score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for UVdesk, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Security posture | 85 | 0.07 | 6.2 | ✓ |
| Integrations | 30 | 0.07 | 2.1 | ✓ |
| Capabilities | 0 | 0.08 | 0.0 | - |
| Stars | 0 | 0.03 | 0.0 | - |
| Dependent projects | 0 | 0.06 | 0.0 | - |
| Development activity | 0 | 0.09 | 0.0 | - |
| Release cadence | 0 | 0.05 | 0.0 | - |
| Package downloads | 0 | 0.14 | 0.0 | - |
| Security score | 0 | 0.04 | 0.0 | - |
| Developer Q&A activity | 0 | 0.06 | 0.0 | - |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Content
| Attribute | Value | Evidence |
|---|---|---|
| Faq | 7 items | mediumsource · 2026-09-10 · 64% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 10 | mediumsource · 2026-08-25 · 60% |
Market
| Attribute | Value | Evidence |
|---|---|---|
| Availability | HqCountry: IN · PrimaryMarkets: … · AvailabilityScope: global · AvailableCountries: … · NotAvailableCountries: … | highsource · 2026-08-25 · 75% |
Pricing
Security
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