# UVdesk

> Open source and SaaS helpdesk platform for ecommerce businesses managing customers across multiple marketplaces and channels

- **Canonical URI:** https://www.vioscale.ai/software/uvdesk
- **Category:** Help Desk
- **Homepage:** https://www.uvdesk.com
- **Also known as:** uvdesk
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-25T12:27:42.685Z

## Vioscale score

**80 / 100**, confidence 43% (low). Computed 2026-09-01.

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 80 | 0.052 | 4.2 | ✓ |
| reliability | 0 | 0.073 | 0 | - |
| capabilities | 0 | 0.04877777777777778 | 0 | - |
| integrations | 29.9 | 0.04066666666666666 | 1.2 | ✓ |
| security_posture | 85 | 0.073 | 6.2 | ✓ |
| pricing_transparency | 100 | 0.084 | 8.4 | ✓ |

## Pricing

_As of 2026-08-25, [verify at source](https://www.uvdesk.com/en/pricing/). Independently observed._

from $8/agent/mo · Subscription · Free tier · 30-day trial

> Free tier with unlimited agents. Paid plans start at $8/agent/month (annual) or $11/agent/month (monthly). 30-day free trial for paid plans.

| Plan | Price | Free | Commitment |
|---|---|:--:|---|
| Free | Free | ✓ | - |
| Basic | $8/agent/month when billed annually or $11/agent/month month-to-month (minimum 2 agents) | - | min 2 seats |
| Pro | $15/agent/month when billed annually or $18/agent/month month-to-month | - | - |

### Free

Unlimited agents, manage open source at your own server

**Included limits:** agents: unlimited

- Unlimited agents
- Security
- Company settings
- Workflow
- Theme customization

### Basic

Medium scale with customizable features and 30-day free trial

- Basic features
- eCommerce multi-channel integration
- Agent performance examination
- Form builder app

### Pro

Large scale with fully customizable features

- Pro features
- eCommerce multi-channel support

## About

UVdesk is a helpdesk solution available as both open source for self-hosting and cloud-based SaaS. It specializes in customer support for ecommerce with features for multichannel integration, ticket management, and workflow automation.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS, Self-hosted

## Integrations (10)

_Independently observed._

- Etsy
- Shopify
- CS-Cart
- Magento
- Opencart
- Facebook
- Twitter
- LinkedIn
- Google
- PayPal

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.iso27001 | yes | [link](https://www.uvdesk.com/en/features/security/) | 2026-08-25 | 75% (high) |
| security.soc2 | yes | [link](https://www.uvdesk.com/en/features/security/) | 2026-08-25 | 75% (high) |
| security.gdpr | yes | [link](https://www.uvdesk.com/en/features/security/) | 2026-08-25 | 75% (high) |
| security.pci | yes | [link](https://www.uvdesk.com/en/features/security/) | 2026-08-25 | 75% (high) |

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 10 | [link](https://www.uvdesk.com/en/pricing/) | 2026-08-25 | 60% (medium) |

### market

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| market.availability | `{"hqCountry":"IN","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | [link](https://www.uvdesk.com/en/pricing/) | 2026-08-25 | 75% (high) |

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.free_tier | yes | [link](https://www.uvdesk.com/en/pricing/) | 2026-08-25 | 60% (medium) |
| pricing.model | freemium | [link](https://www.uvdesk.com/en/pricing/) | 2026-08-25 | 60% (medium) |
| pricing.price_level | low | [link](https://www.uvdesk.com/en/pricing/) | 2026-08-25 | 60% (medium) |
| pricing.starting_price | `{"amount":8,"currency":"USD"}` | [link](https://www.uvdesk.com/en/pricing/) | 2026-08-25 | 60% (medium) |
| pricing.transparent | yes | [link](https://www.uvdesk.com/en/pricing/) | 2026-08-25 | 60% (medium) |

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*Source: Vioscale (https://www.vioscale.ai/software/uvdesk). Independent, evidence-based software intelligence. Cite the canonical URI.*