Available worldwide
What is Zammad?
A web-based platform designed to handle customer support tickets and helpdesk functionality, released as open source software.
Zammad pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
From €7/agent/month (hosted annual) or €25/month (self-hosted). Free trial available.
Starter (Hosted, Annual)
- Email support (8×5 CET)
- Mentions/Watch
Starter (Hosted, Monthly)
- Email support (8×5 CET)
- Mentions/Watch
Professional (Hosted, Annual)
- Unlimited agents
- Phone support (8×5 CET)
- Email support (8×5 CET)
- Mentions/Watch
- SLAs (Business hours)
- Custom branding
- GitLab integration
- GitHub integration
- Individual roles
- Advanced reporting (Elasticsearch/Grafana)
Professional (Hosted, Monthly)
- Unlimited agents
- Phone support (8×5 CET)
- Email support (8×5 CET)
- Mentions/Watch
- SLAs (Business hours)
- Custom branding
- GitLab integration
- GitHub integration
- Individual roles
- Advanced reporting (Elasticsearch/Grafana)
Enterprise (Hosted)
Contact sales- Initial assessment
- Security advisories
Starter (Self-hosted)
- Email support (8×5 CET)
- Mentions/Watch
Enterprise (Self-hosted)
Contact salesCorporation (Self-hosted)
Contact salesPlatform & deployment
Independently observed- Web
- Self-hosted
Integrations (19)
Independently observed- GitLab
- GitHub
- Placetel
- Sipgate
- Nagios
- Checkmk
- Monit
- i-doit
- LDAP
- SAML
- OpenID Connect
- Shibboleth
- S/MIME
- iCal
- WhatsApp Business
- Telegram
- Elasticsearch
- Grafana
Zammad FAQ
Common questions about Zammad, answered from independent, dated evidence.
What is Zammad?
A web-based platform designed to handle customer support tickets and helpdesk functionality, released as open source software. It is indexed under Help Desk.
Source: https://zammad.com
Is Zammad free?
Zammad offers a free tier, so you can start without paying. Paid plans start at €7 per agent per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.
What platforms does Zammad support?
We have confirmed browser-based access to Zammad. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.
Source: https://zammad.com
Can Zammad be self-hosted?
Yes. Zammad can be deployed cloud / SaaS and self-hosted, so it does not have to run on the vendor's infrastructure.
What does Zammad integrate with?
We have confirmed 19 integrations for Zammad, including GitLab, GitHub, Placetel, Sipgate, Nagios, Checkmk, Monit and i-doit, plus 11 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.
What security certifications does Zammad have?
We have independently confirmed ISO 27001 for Zammad. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Zammad not holding them. Always confirm compliance directly before you rely on it.
Where is Zammad available?
Zammad is available worldwide. The vendor is headquartered in Germany.
Zammad alternatives
Other help desk we track, ranked by the same independent score.
- LiveAgentAI-powered customer support platform that consolidates multiple communication channels into one unified dashboardlow · 42%
- UVdeskOpen-source helpdesk platform for managing customer support ticketslow · 7%
- HappyFoxA unified, AI-powered help desk that consolidates fragmented support channels into a single intelligent platformlow · 39%
The vioscaleAI score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Zammad, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Integrations | 37 | 0.07 | 2.6 | ✓ |
| Security posture | 25 | 0.07 | 1.8 | ✓ |
| Capabilities | 0 | 0.08 | 0.0 | - |
| Stars | 0 | 0.03 | 0.0 | - |
| Dependent projects | 0 | 0.06 | 0.0 | - |
| Development activity | 0 | 0.09 | 0.0 | - |
| Release cadence | 0 | 0.05 | 0.0 | - |
| Package downloads | 0 | 0.14 | 0.0 | - |
| Security score | 0 | 0.04 | 0.0 | - |
| Developer Q&A activity | 0 | 0.06 | 0.0 | - |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Content
| Attribute | Value | Evidence |
|---|---|---|
| Faq | 7 items | mediumsource · 2026-09-10 · 64% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 19 | mediumsource · 2026-08-19 · 60% |
Market
| Attribute | Value | Evidence |
|---|---|---|
| Availability | HqCountry: DE · PrimaryMarkets: … · AvailabilityScope: global · AvailableCountries: … · NotAvailableCountries: … | highsource · 2026-08-19 · 75% |
Pricing
Security
| Attribute | Value | Evidence |
|---|---|---|
| Iso27001 | Yes | highsource · 2026-08-19 · 75% |
Is Zammad the right choice for you?
Tell us the job, the constraints and what you weigh most, and we will rank Zammad against the rest of the help desk we index, using the same dated evidence weighted your way.
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