Zammad
A unified helpdesk platform that brings together customer support interactions across all communication channels
- Also known as
- zammad
Available worldwide
What is Zammad?
Zammad consolidates customer interactions from email, social media, chat, and phone into a single helpdesk platform available as both cloud and self-hosted deployments. It provides features including ticket management, team collaboration, SLAs, and integrations with business tools.
Zammad pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
From €7/agent/month (hosted annual) or €25/month (self-hosted). Free trial available.
Starter (Hosted, Annual)
- Email support (8×5 CET)
- Mentions/Watch
Starter (Hosted, Monthly)
- Email support (8×5 CET)
- Mentions/Watch
Professional (Hosted, Annual)
- Unlimited agents
- Phone support (8×5 CET)
- Email support (8×5 CET)
- Mentions/Watch
- SLAs (Business hours)
- Custom branding
- GitLab integration
- GitHub integration
- Individual roles
- Advanced reporting (Elasticsearch/Grafana)
Professional (Hosted, Monthly)
- Unlimited agents
- Phone support (8×5 CET)
- Email support (8×5 CET)
- Mentions/Watch
- SLAs (Business hours)
- Custom branding
- GitLab integration
- GitHub integration
- Individual roles
- Advanced reporting (Elasticsearch/Grafana)
Enterprise (Hosted)
Contact sales- Initial assessment
- Security advisories
Starter (Self-hosted)
- Email support (8×5 CET)
- Mentions/Watch
Enterprise (Self-hosted)
Contact salesCorporation (Self-hosted)
Contact salesPlatform & deployment
Independently observed- Web
- Cloud / SaaS
- Self-hosted
Integrations (19)
Independently observed- GitLab
- GitHub
- Placetel
- Sipgate
- Nagios
- Checkmk
- Monit
- i-doit
- LDAP
- SAML
- OpenID Connect
- Shibboleth
- S/MIME
- iCal
- WhatsApp Business
- Telegram
- Elasticsearch
- Grafana
Zammad alternatives
Other help desk we track, ranked by the same independent score.
- UVdeskOpen source and SaaS helpdesk platform for ecommerce businesses managing customers across multiple marketplaces and channelslow · 43%
- LiveAgentUnified customer support platform automating conversations and centralizing customer interactions across channelslow · 26%
- HappyFoxHelp desk and customer support ticketing platform for managing conversations and support workflows across teamslow · 42%
Compare Zammad
Side by side against other help desk, attribute by attribute, with a source on every value.
The Vioscale score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Zammad, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Pricing transparency | 100 | 0.08 | 8.4 | ✓ |
| Price level | 50 | 0.05 | 2.6 | ✓ |
| Security posture | 25 | 0.07 | 1.8 | ✓ |
| Integrations | 37 | 0.04 | 1.5 | ✓ |
| Reliability | 0 | 0.07 | 0.0 | - |
| Capabilities | 0 | 0.05 | 0.0 | - |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 19 | mediumsource · 2026-08-19 · 60% |
Market
| Attribute | Value | Evidence |
|---|---|---|
| Availability | HqCountry: DE · PrimaryMarkets: … · AvailabilityScope: global · AvailableCountries: … · NotAvailableCountries: … | highsource · 2026-08-19 · 75% |
Pricing
Security
| Attribute | Value | Evidence |
|---|---|---|
| Iso27001 | Yes | highsource · 2026-08-19 · 75% |