vioscaleAI
Comparison

LiveAgent vs UVdesk

No clear leader: LiveAgent (56.2) and UVdesk (51.6) are within the 5-point margin; treat as a tie. The attribute-by-attribute breakdown below, with a source and date on every value, is the honest way to compare them.

LiveAgent full profile →UVdesk full profile →
Machine formatsMarkdownJSONGraphQLMarkdown is open. JSON and GraphQL need a free key.
LiveAgent56
UVdesk52
Score
vioscaleAI score
LiveAgent56 / 100low · 42%
UVdesk52 / 100low · 7%
Pricing
Free tier
LiveAgent✓
UVdesk✓
Model
LiveAgentfreemium
UVdeskopen_source
Price level
LiveAgentmid
UVdeskfree
Starting price
LiveAgent$15
UVdesk$8
Transparent
LiveAgent✓
UVdesk✓
Integrations
Count
LiveAgent200
UVdesk10
Security
Certifications
LiveAgentPCI-DSS
UVdesk–
Gdpr
LiveAgent–
UVdesk✓
Iso27001
LiveAgent–
UVdesk✓
Pci
LiveAgent✓
UVdesk✓
Soc2
LiveAgent–
UVdesk✓
Trust center
Market
Availability
Content
Faq
LiveAgent6 items
UVdesk7 items

What each one is

The product in its own terms, so the numbers below have context.

LiveAgent

LiveAgent combines live chat, email ticketing, AI chatbot capabilities, built-in call center functionality, and social media support into a single dashboard, enabling support teams to automate routine inquiries and manage customer communications efficiently across multiple channels.

Independently observed

UVdesk

UVdesk is a freely available, event-driven ticketing system that enables organizations to handle customer inquiries through email, automated workflows, and a web-based support portal. It supports customization, multilingual content, and extensible architecture for tailored deployments.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

LiveAgent

from $15/seat/moSubscriptionFree tier30-day trial

From $15 per agent/month billed annually. Forever free tier available.

  • FreeFree
  • Small$15 per agent/month (billed annually)
  • Medium-
  • Large-
  • EnterpriseContact sales
as of verify ↗

UVdesk

from $8/agent/moSubscriptionFree tier30-day trial

Free tier with unlimited agents. Paid plans start at $8/agent/month (annual) or $11/agent/month (monthly). 30-day free trial for paid plans.

  • FreeFree
    • Unlimited agents
    • Security
    • Company settings
    • Workflow
    • Theme customization
  • Basic$8/agent/month when billed annually or $11/agent/month month-to-month (minimum 2 agents)
    • Basic features
    • eCommerce multi-channel integration
    • Agent performance examination
    • Form builder app
  • Pro$15/agent/month when billed annually or $18/agent/month month-to-month
    • Pro features
    • eCommerce multi-channel support
as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
LiveAgent✓
UVdesk✓
iOS
LiveAgent✓
UVdesk✗
CLI
LiveAgent✗
UVdesk✓
Deployment
Cloud / SaaS
LiveAgent✓
UVdesk✓
Self-hosted
LiveAgent✗
UVdesk✓

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

In common (2)
  • OpenCart
  • Facebook

LiveAgent

12 total - 10 not shared
  • Prestashop
  • BigCommerce
  • CoreCommerce
  • Slack
  • Zapier
  • X
  • Instagram
  • WhatsApp
  • Viber
  • Telegram
Independently observed

UVdesk

11 total - 9 not shared
  • Etsy
  • Shopify
  • CS-Cart
  • Magento
  • Twitter
  • LinkedIn
  • Google
  • PayPal
  • Email
Independently observed
Still deciding?

LiveAgent or UVdesk: which one depends on you

A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.

Free to run, no account needed to start. How the evaluation works

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.