vioscale
Comparison

LiveAgent vs UVdesk

No clear leader: UVdesk (80.0) and LiveAgent (77.5) are within the 5-point margin; treat as a tie. The attribute-by-attribute breakdown below, with a source and date on every value, is the honest way to compare them.

LiveAgent full profile →UVdesk full profile →
Machine formatsJSONMarkdownGraphQLor send Accept: application/json
LiveAgent78
UVdesk80
Score
Vioscale score
LiveAgent78 / 100low · 26%updating
UVdesk80 / 100low · 43%updating
Pricing
Free tier
LiveAgent✓
UVdesk✓
Model
LiveAgentfreemium
UVdeskfreemium
Price level
LiveAgentmid
UVdesklow
Starting price
LiveAgent$15
UVdesk$8
Transparent
LiveAgent✓
UVdesk✓
Integrations
Count
LiveAgent200
UVdesk10
Security
Gdpr
LiveAgent–
UVdesk✓
Iso27001
LiveAgent–
UVdesk✓
Pci
LiveAgent–
UVdesk✓
Soc2
LiveAgent–
UVdesk✓
Market
Availability

What each one is

The product in its own terms, so the numbers below have context.

LiveAgent

LiveAgent combines live chat, email ticketing, AI chatbot capabilities, built-in call center functionality, and social media support into a single dashboard, enabling support teams to automate routine inquiries and manage customer communications efficiently across multiple channels.

Independently observed

UVdesk

UVdesk is a helpdesk solution available as both open source for self-hosting and cloud-based SaaS. It specializes in customer support for ecommerce with features for multichannel integration, ticket management, and workflow automation.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

LiveAgent

from $15/agent/moSubscriptionFree tier30-day trial

From $15/agent/month billed annually. 30-day free trial, no credit card required.

  • Small$15/agent/month billed annually
  • Medium$29/agent/month billed annually
    • Everything in Small
    • Call center
    • Social channel integration
  • Large$49/agent/month billed annually
    • Everything in Medium
    • Audit log
    • SLA
    • Dedicated support
  • EnterpriseContact sales
as of verify ↗

UVdesk

from $8/agent/moSubscriptionFree tier30-day trial

Free tier with unlimited agents. Paid plans start at $8/agent/month (annual) or $11/agent/month (monthly). 30-day free trial for paid plans.

  • FreeFree
    • Unlimited agents
    • Security
    • Company settings
    • Workflow
    • Theme customization
  • Basic$8/agent/month when billed annually or $11/agent/month month-to-month (minimum 2 agents)
    • Basic features
    • eCommerce multi-channel integration
    • Agent performance examination
    • Form builder app
  • Pro$15/agent/month when billed annually or $18/agent/month month-to-month
    • Pro features
    • eCommerce multi-channel support
as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
LiveAgent✓
UVdesk✓
iOS
LiveAgent✓
UVdesk✗
Deployment
Cloud / SaaS
LiveAgent✓
UVdesk✓
Self-hosted
LiveAgent✗
UVdesk✓

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

In common (2)
  • OpenCart
  • Facebook

LiveAgent

12 total - 10 not shared
  • Prestashop
  • BigCommerce
  • CoreCommerce
  • Slack
  • Zapier
  • X
  • Instagram
  • WhatsApp
  • Viber
  • Telegram
Independently observed

UVdesk

10 total - 8 not shared
  • Etsy
  • Shopify
  • CS-Cart
  • Magento
  • Twitter
  • LinkedIn
  • Google
  • PayPal
Independently observed

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.