Updox
Healthcare practice communication and management platform with telehealth, secure messaging, and payment integration
- Also known as
- updox
What is Updox?
Updox provides healthcare providers with tools to manage patient communications, conduct telehealth visits, share documents securely, coordinate appointments, and process payments while maintaining HIPAA compliance and integrating with major EHR systems.
Updox pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
Standard
Contact salesFor small to mid-sized practices
- fax_pages
- 1,000/month
- text_messages
- 500/month
- broadcast_messages
- 500/month
- telehealth_sessions
- 75/month
- appointment_reminders
- 500/month
- Fax
- Telehealth
- Patient reminders
- Text messaging
- Broadcast messaging
Enterprise
Contact salesFor large practices, hospitals, and health systems
- fax_pages
- 10,000/month
- text_messages
- 5,000/month
- broadcast_messages
- 5,000/month
- telehealth_sessions
- 500/month
- appointment_reminders
- 2,500/month
- Fax
- Telehealth
- Patient reminders
- Text messaging
- Broadcast messaging
What Updox does
The capabilities that matter for patient engagement, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Deployment model
- Cloud web app
- Digital pre visit intake forms and consents
- ✓
- Secure two way SMS text messaging
- ✓
- HL7 FHIR BI directional EHR sync
- -
- Automated post visit satisfaction surveys nps
- -
- Targeted patient health campaign broadcasts
- ✓
- Automated SMS email appointment reminders
- -
- Secure PDF medical document sharing
- -
- Patient statement generation and portal payments
- -
- HIPAA baas business associate agreement
- -
- SOC2 type ii
- ✓
- ISO 27001
- -
- Pricing model
- Enterprise quote
Platform & deployment
Independently observed- Web
- Cloud / SaaS
Updox alternatives
Other patient engagement we track, ranked by the same independent score.
- Luma HealthAI platform that automates patient engagement and healthcare operationslow · 37%
- RelatientAI-powered patient access and scheduling automation for healthcare organizationslow · 21%
- Arteralow · 6%
- GetWelllow · 6%
- SolutionreachCloud platform that automates patient communications and scheduling to reduce no-shows and boost practice revenuelow · 41%
Compare Updox
Side by side against other patient engagement, attribute by attribute, with a source on every value.
The Vioscale score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Updox, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Security posture | 65 | 0.07 | 4.7 | ✓ |
| Pricing transparency | 55 | 0.08 | 4.6 | ✓ |
| Capabilities | 67 | 0.05 | 3.3 | ✓ |
| Integrations | 56 | 0.04 | 2.3 | ✓ |
| Price level | 0 | 0.05 | 0.0 | - |
| Reliability | 0 | 0.07 | 0.0 | - |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | Soc2 type ii: Yes · Pricing model: enterprise_quote · Deployment model: cloud_web_app · Secure two way sms text messaging: Yes · Digital pre visit intake forms and consents: Yes · Targeted patient health campaign broadcasts: Yes | mediumsource · 2026-08-21 · 60% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 90 | mediumsource · 2026-08-21 · 60% |