Updox
A healthcare platform for managing patient communications, document workflows, and integrated payments to streamline practice operations
- Also known as
- updox
What is Updox?
Updox provides healthcare practices with telehealth capabilities, secure communications (messaging and electronic fax), document management tools, and integrated payment processing to improve patient engagement and operational efficiency while maintaining HIPAA compliance.
Updox pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
Standard
Contact salesFor small to mid-sized practices
- fax_pages
- 1,000/month
- text_messages
- 500/month
- broadcast_messages
- 500/month
- telehealth_sessions
- 75/month
- appointment_reminders
- 500/month
- Fax
- Telehealth
- Patient reminders
- Text messaging
- Broadcast messaging
Enterprise
Contact salesFor large practices, hospitals, and health systems
- fax_pages
- 10,000/month
- text_messages
- 5,000/month
- broadcast_messages
- 5,000/month
- telehealth_sessions
- 500/month
- appointment_reminders
- 2,500/month
- Fax
- Telehealth
- Patient reminders
- Text messaging
- Broadcast messaging
What Updox does
The capabilities that matter for patient engagement, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Deployment model
- Cloud web app
- Digital pre visit intake forms and consents
- ✓
- Secure two way SMS text messaging
- ✓
- HL7 FHIR BI directional EHR sync
- -
- Automated post visit satisfaction surveys nps
- -
- Targeted patient health campaign broadcasts
- ✓
- Automated SMS email appointment reminders
- -
- Secure PDF medical document sharing
- -
- Patient statement generation and portal payments
- -
- HIPAA baas business associate agreement
- -
- SOC2 type ii
- ✓
- ISO 27001
- -
- Pricing model
- Enterprise quote
Platform & deployment
Independently observed- Web
- Cloud / SaaS
Updox FAQ
Common questions about Updox, answered from independent, dated evidence.
What is Updox?
Integrated solution that streamlines healthcare practice operations by providing tools for patient engagement, document management, secure messaging, and billing automation. It is indexed under Patient Engagement.
Source: https://www.updox.com
How much does Updox cost?
Updox does not publish its prices. Pricing is quoted on request, across 2 plans (Standard and Enterprise), so the figure depends on your seat count and requirements. We record this as a pricing-transparency signal rather than guessing a number. Pricing changes often, so verify at source before relying on it.
Source: https://www.updox.com/pricing/
What platforms does Updox support?
We have confirmed browser-based access to Updox. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.
Source: https://www.updox.com/pricing/
Can Updox be self-hosted?
We have only confirmed a cloud / SaaS deployment for Updox, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.
Source: https://www.updox.com/pricing/
What security certifications does Updox have?
We have independently confirmed SOC 2 and HIPAA for Updox. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Updox not holding them. Always confirm compliance directly before you rely on it.
Updox alternatives
Other patient engagement we track, ranked by the same independent score.
- Luma HealthAn AI platform designed to streamline healthcare workflows and improve patient engagement through automated communications and administrative processeslow · 25%
- ArteraAI agents for automating healthcare provider workflows and patient communicationslow · 7%
- GetWellA cloud-based digital patient engagement and care management platform for healthcare providerslow · 8%
- RelatientAutomated appointment scheduling and patient communication platform powered by AIlow · 14%
- SolutionreachAutomated patient communication and appointment recall system for healthcare practiceslow · 31%
Compare Updox
Side by side against other patient engagement, attribute by attribute, with a source on every value.
The vioscaleAI score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Updox, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Pricing transparency | 55 | 0.09 | 5.2 | ✓ |
| Capabilities | 67 | 0.04 | 2.9 | ✓ |
| Integrations | 56 | 0.05 | 2.8 | ✓ |
| Security posture | 65 | 0.04 | 2.7 | ✓ |
| Price level | 0 | 0.10 | 0.0 | - |
| Reliability | 0 | 0.06 | 0.0 | - |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Content
| Attribute | Value | Evidence |
|---|---|---|
| Faq | 5 items | mediumsource · 2026-09-10 · 60% |
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | Soc2 type ii: Yes · Pricing model: enterprise_quote · Deployment model: cloud_web_app · Secure two way sms text messaging: Yes · Digital pre visit intake forms and consents: Yes · Targeted patient health campaign broadcasts: Yes | mediumsource · 2026-08-21 · 60% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 90 | mediumsource · 2026-08-21 · 60% |
Pricing
Security
Is Updox the right choice for you?
Tell us the job, the constraints and what you weigh most, and we will rank Updox against the rest of the patient engagement we index, using the same dated evidence weighted your way.
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