# Updox

> Healthcare practice communication and management platform with telehealth, secure messaging, and payment integration

- **Canonical URI:** https://www.vioscale.ai/software/updox
- **Category:** Patient Engagement
- **Homepage:** https://www.updox.com
- **Also known as:** updox
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-21T16:57:12.197Z

## Vioscale score

**60.6 / 100**, confidence 42% (low). Computed 2026-09-01.

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 0 | 0.052 | 0 | - |
| reliability | 0 | 0.073 | 0 | - |
| capabilities | 67.1 | 0.04877777777777778 | 3.3 | ✓ |
| integrations | 56.3 | 0.04066666666666666 | 2.3 | ✓ |
| security_posture | 65 | 0.073 | 4.7 | ✓ |
| pricing_transparency | 55 | 0.084 | 4.6 | ✓ |

## Pricing

_As of 2026-08-21, [verify at source](https://www.updox.com/pricing/). Independently observed._

Usage-based

| Plan | Price | Free | Commitment |
|---|---|:--:|---|
| Standard | Contact sales | - | - |
| Enterprise | Contact sales | - | - |

### Standard (Contact sales)

For small to mid-sized practices

**Included limits:** fax_pages: 1,000/month, text_messages: 500/month, broadcast_messages: 500/month, telehealth_sessions: 75/month, appointment_reminders: 500/month

- Fax
- Telehealth
- Patient reminders
- Text messaging
- Broadcast messaging

### Enterprise (Contact sales)

For large practices, hospitals, and health systems

**Included limits:** fax_pages: 10,000/month, text_messages: 5,000/month, broadcast_messages: 5,000/month, telehealth_sessions: 500/month, appointment_reminders: 2,500/month

- Fax
- Telehealth
- Patient reminders
- Text messaging
- Broadcast messaging

## About

Updox provides healthcare providers with tools to manage patient communications, conduct telehealth visits, share documents securely, coordinate appointments, and process payments while maintaining HIPAA compliance and integrating with major EHR systems.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS

## Capabilities

_The capabilities that matter for Patient Engagement. "-" = undocumented, not absent._

| Capability | Supported |
|---|:--:|
| **Capabilities** | |
| Deployment model | Cloud web app |
| Digital pre visit intake forms and consents | ✓ |
| Secure two way SMS text messaging | ✓ |
| HL7 FHIR BI directional EHR sync | - |
| Automated post visit satisfaction surveys nps | - |
| Targeted patient health campaign broadcasts | ✓ |
| Automated SMS email appointment reminders | - |
| Secure PDF medical document sharing | - |
| Patient statement generation and portal payments | - |
| HIPAA baas business associate agreement | - |
| SOC2 type ii | ✓ |
| ISO 27001 | - |
| Pricing model | Enterprise quote |

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.model | quote | [link](https://www.updox.com/pricing/) | 2026-08-21 | 60% (medium) |
| pricing.free_tier | no | [link](https://www.updox.com/pricing/) | 2026-08-21 | 60% (medium) |
| pricing.price_level | unknown | [link](https://www.updox.com/pricing/) | 2026-08-21 | 60% (medium) |
| pricing.transparent | yes | [link](https://www.updox.com/pricing/) | 2026-08-21 | 60% (medium) |

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 90 | [link](https://www.updox.com/pricing/) | 2026-08-21 | 60% (medium) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.hipaa | yes | [link](https://www.updox.com/security-statement/) | 2026-08-21 | 75% (high) |
| security.pci | yes | [link](https://www.updox.com/security-statement/) | 2026-08-21 | 75% (high) |
| security.soc2 | yes | [link](https://www.updox.com/security-statement/) | 2026-08-21 | 75% (high) |

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*Source: Vioscale (https://www.vioscale.ai/software/updox). Independent, evidence-based software intelligence. Cite the canonical URI.*