Luma Health
An AI platform designed to streamline healthcare workflows and improve patient engagement through automated communications and administrative processes
- Vendor
- Luma Health
- Also known as
- luma-health
Available in: US, GB, CA · Popular in: US, GB, CA
What is Luma Health?
A cloud-based AI system that reduces operational friction in healthcare by automating patient intake, appointment management, payments, and two-way communications. It integrates deeply with major EHR systems to coordinate clinical, financial, and administrative workflows across the patient journey.
What Luma Health does
The capabilities that matter for patient engagement, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Deployment model
- Cloud web app
- Digital pre visit intake forms and consents
- ✓
- Secure two way SMS text messaging
- ✓
- HL7 FHIR BI directional EHR sync
- ✓
- Automated post visit satisfaction surveys nps
- ✓
- Targeted patient health campaign broadcasts
- ✓
- Automated SMS email appointment reminders
- ✓
- Secure PDF medical document sharing
- -
- Patient statement generation and portal payments
- ✓
- HIPAA baas business associate agreement
- ✓
- SOC2 type ii
- ✓
- ISO 27001
- ✓
- Pricing model
- Enterprise quote
Platform & deployment
Independently observed- Web
- Cloud / SaaS
Integrations (11)
Independently observed- MEDITECH•
- Epic⇄•
- eClinicalWorks⇄•
- athenahealth⇄•
- NextGen⇄•
- Google Analytics
- NextGen Healthcare
- Greenway Health
- Nextech
- Oracle Health
- Tonic
Security & compliance
Independently observed- HITRUST CSF r2 · r2active
- ISO 27001:2022 · 2022active
- SOC 2 Type II · Type IIactive
- TX-RAMP Level 2 · Level 2active
Luma Health FAQ
Common questions about Luma Health, answered from independent, dated evidence.
What is Luma Health?
Luma Health provides an artificial intelligence platform designed to streamline patient communication, intake, and clinic operations while deeply integrating with electronic health records and healthcare systems. It removes operational bottlenecks by automating appointment reminders, patient forms, two-way messaging, payment collection, and post-visit follow-up. It is indexed under Patient Engagement.
Source: https://www.lumahealth.io
What platforms does Luma Health support?
We have confirmed browser-based access to Luma Health. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.
Source: https://www.lumahealth.io
Can Luma Health be self-hosted?
We have only confirmed a cloud / SaaS deployment for Luma Health, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.
Source: https://www.lumahealth.io
What does Luma Health integrate with?
We have confirmed 7 integrations for Luma Health, including NextGen Healthcare, Greenway Health, Nextech, Oracle Health, Tonic, MEDITECH and Google Analytics. This is what we could verify from public sources, so the vendor may support others we have not indexed.
Source: https://www.lumahealth.io
What security certifications does Luma Health have?
We have independently confirmed SOC 2, ISO 27001, HIPAA and GDPR for Luma Health. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Luma Health not holding them. Always confirm compliance directly before you rely on it.
Source: https://www.lumahealth.io/newsroom/company-news/9-best-hipaa-compliance-tools-in-2025/
Where is Luma Health available?
Luma Health is available in the United States, the United Kingdom and Canada. Its primary markets are the United States, the United Kingdom and Canada.
Source: https://www.lumahealth.io
Luma Health alternatives
Other patient engagement we track, ranked by the same independent score.
- UpdoxA healthcare platform for managing patient communications, document workflows, and integrated payments to streamline practice operationslow · 31%
- ArteraAI agents for automating healthcare provider workflows and patient communicationslow · 7%
- GetWellA cloud-based digital patient engagement and care management platform for healthcare providerslow · 8%
- RelatientAutomated appointment scheduling and patient communication platform powered by AIlow · 14%
- SolutionreachAutomated patient communication and appointment recall system for healthcare practiceslow · 31%
Compare Luma Health
Side by side against other patient engagement, attribute by attribute, with a source on every value.
The vioscaleAI score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Luma Health, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Capabilities | 100 | 0.04 | 4.3 | ✓ |
| Security posture | 85 | 0.04 | 3.6 | ✓ |
| Reliability | 50 | 0.06 | 3.2 | ✓ |
| Integrations | 27 | 0.05 | 1.3 | ✓ |
| Price level | 0 | 0.10 | 0.0 | - |
| Pricing transparency | 0 | 0.09 | 0.0 | - |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Content
| Attribute | Value | Evidence |
|---|---|---|
| Faq | 6 items | mediumsource · 2026-09-10 · 64% |
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | Iso 27001: Yes · Soc2 type ii: Yes · Pricing model: enterprise_quote · Deployment model: cloud_web_app · Hl7 fhir bi directional ehr sync: Yes · Secure two way sms text messaging: Yes | mediumsource · 2026-10-05 · 60% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 8 | mediumsource · 2026-10-05 · 60% |
Market
| Attribute | Value | Evidence |
|---|---|---|
| Availability | PrimaryMarkets: … · AvailabilityScope: regional · AvailableCountries: … · NotAvailableCountries: … | highsource · 2026-09-07 · 75% |
Pricing
| Attribute | Value | Evidence |
|---|---|---|
| Model | commercial | mediumsource · 2026-08-21 · 60% |
Reliability
| Attribute | Value | Evidence |
|---|---|---|
| Status page | Yes | mediumsource · 2026-10-05 · 60% |
Security
| Attribute | Value | Evidence |
|---|---|---|
| Gdpr | Yes | highsource · 2026-10-05 · 75% |
| Hipaa | Yes | highsource · 2026-10-05 · 75% |
| Iso27001 | Yes | highsource · 2026-10-05 · 75% |
| Soc2 | Yes | highsource · 2026-10-05 · 75% |
| Certifications | HITRUST CSF r2, ISO 27001:2022, SOC 2 Type II, TX-RAMP Level 2 | mediumsource · 2026-10-05 · 60% |
| Disclosure policy | Yes | mediumsource · 2026-09-07 · 60% |
| Trust center | https://www.lumahealth.io/security-and-trust/ | mediumsource · 2026-10-05 · 60% |
Is Luma Health the right choice for you?
Tell us the job, the constraints and what you weigh most, and we will rank Luma Health against the rest of the patient engagement we index, using the same dated evidence weighted your way.
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