Smartsupp
A platform that combines live chat, AI-powered chatbots, and human agents in a unified inbox to handle customer conversations across multiple channels.
- Also known as
- smartsupp
Available worldwide · Popular in: EU
What is Smartsupp?
A customer communication platform that manages live chat, automated chatbot responses, and AI agents across website chat, social messaging, and email. It lets teams respond to customer inquiries in real time with human agents when needed, or handle conversations automatically through AI.
Smartsupp pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
Free tier with 25 conversations, then $0.16 per conversation/month on annual plan. Custom enterprise plans available.
Free
FreeFree AI Agent access with limited conversations for testing
- conversations
- 25
- Live Chat
- AI Agent (testing)
Mira AI Agent
Pay-per-conversation model for AI-powered chat handling
- AI Agent
- Live Chat
- Conversation history export
- API access
Expert
Team plan with multiple operators
- Multiple operators
- Team management
Custom
Contact salesCustom plan with dedicated setup and integrations
What Smartsupp does
The capabilities that matter for live chat, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Round robin and skills based agent routing
- ✓
- Canned responses and shortcut macros
- ✓
- Real time typing preview sneek peek
- -
- Visitor screen sharing co browsing
- -
- Omnichannel whatsapp facebook SMS inbox
- -
- Automated offline ticketing fallback
- -
- Proactive outbound chat triggers
- ✓
- Salesforce hubspot CRM contact sync
- -
- Chat transcript export and audit logs
- ✓
- SOC2 type ii
- -
- ISO 27001
- -
- Pricing model
- Freemium
Platform & deployment
Independently observed- iOS
- Web
- Android
- Cloud / SaaS
Integrations (8)
Independently observed- Claude⇄•
- ChatGPT⇄•
- Microsoft Bot Framework⇄
- WordPress
- WooCommerce
- PrestaShop
- Facebook Messenger
Smartsupp FAQ
Common questions about Smartsupp, answered from independent, dated evidence.
What is Smartsupp?
A live chat solution enabling real-time customer engagement across websites and messaging services like Facebook and WhatsApp, with automation, AI agent capabilities, and API-driven integrations for CRM and other tools. It is indexed under Live Chat.
Is Smartsupp free?
Smartsupp offers a free tier, so you can start without paying. Pricing changes often, so verify at source before relying on it.
What platforms does Smartsupp support?
We have confirmed browser-based access to Smartsupp. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.
Can Smartsupp be self-hosted?
We have only confirmed a cloud / SaaS deployment for Smartsupp, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.
What does Smartsupp integrate with?
We have confirmed 7 integrations for Smartsupp, including WordPress, WooCommerce, PrestaShop, Facebook Messenger, WhatsApp, Claude and ChatGPT. This is what we could verify from public sources, so the vendor may support others we have not indexed.
What security certifications does Smartsupp have?
We have independently confirmed GDPR for Smartsupp. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Smartsupp not holding them. Always confirm compliance directly before you rely on it.
Where is Smartsupp available?
Smartsupp is available worldwide. Its primary market is the EU.
Smartsupp alternatives
Other live chat we track, ranked by the same independent score.
- Tawk.tomedium · 51%
- HubSpot Live ChatLive customer communication tool for real-time website engagementlow · 35%
- OlarkAn always-on AI assistant that qualifies and engages website visitors, automatically escalating to your team when needed.low · 34%
- LiveHelper ChatReal-time customer support platform with live chat, voice, video, and screen sharinglow · 23%
Compare Smartsupp
Side by side against other live chat, attribute by attribute, with a source on every value.
The vioscaleAI score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Smartsupp, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Price level | 80 | 0.05 | 4.2 | ✓ |
| Pricing transparency | 45 | 0.08 | 3.8 | ✓ |
| Capabilities | 67 | 0.05 | 3.3 | ✓ |
| Integrations | 24 | 0.04 | 1.0 | ✓ |
| Reliability | 0 | 0.07 | 0.0 | - |
| Security posture | 5 | 0.07 | 0.0 | - |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Content
| Attribute | Value | Evidence |
|---|---|---|
| Faq | 7 items | mediumsource · 2026-09-10 · 59% |
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | Pricing model: freemium · Proactive outbound chat triggers: Yes · Canned responses and shortcut macros: Yes · Chat transcript export and audit logs: Yes · Round robin and skills based agent routing: Yes | mediumsource · 2026-09-28 · 60% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 6 | mediumsource · 2026-09-28 · 60% |
Market
| Attribute | Value | Evidence |
|---|---|---|
| Availability | PrimaryMarkets: … · AvailabilityScope: global · AvailableCountries: … · NotAvailableCountries: … | highsource · 2026-09-28 · 75% |
Pricing
Security
| Attribute | Value | Evidence |
|---|---|---|
| Gdpr | Yes | mediumsource · 2026-09-05 · 60% |
Is Smartsupp the right choice for you?
Tell us the job, the constraints and what you weigh most, and we will rank Smartsupp against the rest of the live chat we index, using the same dated evidence weighted your way.
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