HubSpot Live Chat
Live customer communication tool for real-time website engagement
- Vendor
- HubSpot
- Also known as
- hubspot-live-chat
What is HubSpot Live Chat?
A free live chat solution that automatically stores visitor conversations in HubSpot's CRM, featuring integrated chatbot automation for real-time support.
HubSpot Live Chat pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
Free tier available
Live Chat
Free- Real-time customer support
- Chat automation and routing
- Built-in chatbots
- Integration with HubSpot CRM
- Chat history logging
- Slack integration
- Mobile app access
What HubSpot Live Chat does
The capabilities that matter for live chat, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Round robin and skills based agent routing
- -
- Canned responses and shortcut macros
- -
- Real time typing preview sneek peek
- -
- Visitor screen sharing co browsing
- -
- Omnichannel whatsapp facebook SMS inbox
- -
- Automated offline ticketing fallback
- -
- Proactive outbound chat triggers
- -
- Salesforce hubspot CRM contact sync
- -
- Chat transcript export and audit logs
- ✓
- SOC2 type ii
- -
- ISO 27001
- -
- Pricing model
- -
Platform & deployment
Independently observed- Web
- Cloud / SaaS
Integrations (3)
Independently observed- Slack
- HubSpot CRM
- HubSpot Mobile App
HubSpot Live Chat FAQ
Common questions about HubSpot Live Chat, answered from independent, dated evidence.
What is HubSpot Live Chat?
A web-based chat tool that enables live conversations with website visitors, automatically stores chat history in a CRM system, and includes built-in chatbots and conversation routing to streamline team responses. It is indexed under Live Chat.
Source: https://www.hubspot.com/company-news/hubspot-announces-pricing-of-public-offering-of-common-stock
Is HubSpot Live Chat free?
HubSpot Live Chat offers a free tier, so you can start without paying. Pricing changes often, so verify at source before relying on it.
Source: https://www.hubspot.com/company-news/hubspot-announces-pricing-of-public-offering-of-common-stock
What platforms does HubSpot Live Chat support?
We have confirmed browser-based access to HubSpot Live Chat. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.
Source: https://www.hubspot.com/company-news/hubspot-announces-pricing-of-public-offering-of-common-stock
Can HubSpot Live Chat be self-hosted?
We have only confirmed a cloud / SaaS deployment for HubSpot Live Chat, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.
Source: https://www.hubspot.com/company-news/hubspot-announces-pricing-of-public-offering-of-common-stock
What does HubSpot Live Chat integrate with?
We have confirmed 3 integrations for HubSpot Live Chat, including Slack, HubSpot CRM and HubSpot Mobile App. This is what we could verify from public sources, so the vendor may support others we have not indexed.
Source: https://www.hubspot.com/company-news/hubspot-announces-pricing-of-public-offering-of-common-stock
What security certifications does HubSpot Live Chat have?
We have independently confirmed GDPR for HubSpot Live Chat. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as HubSpot Live Chat not holding them. Always confirm compliance directly before you rely on it.
HubSpot Live Chat alternatives
Other live chat we track, ranked by the same independent score.
- Tawk.tomedium · 51%
- SmartsuppA platform that combines live chat, AI-powered chatbots, and human agents in a unified inbox to handle customer conversations across multiple channels.low · 36%
- OlarkAn always-on AI assistant that qualifies and engages website visitors, automatically escalating to your team when needed.low · 34%
- LiveHelper ChatReal-time customer support platform with live chat, voice, video, and screen sharinglow · 23%
Compare HubSpot Live Chat
Side by side against other live chat, attribute by attribute, with a source on every value.
The vioscaleAI score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for HubSpot Live Chat, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Pricing transparency | 80 | 0.08 | 6.7 | ✓ |
| Price level | 100 | 0.05 | 5.2 | ✓ |
| Capabilities | 29 | 0.05 | 1.4 | ✓ |
| Integrations | 14 | 0.04 | 0.6 | ✓ |
| Reliability | 0 | 0.07 | 0.0 | - |
| Security posture | 5 | 0.07 | 0.0 | - |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Content
| Attribute | Value | Evidence |
|---|---|---|
| Faq | 6 items | mediumsource · 2026-09-10 · 62% |
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | Chat transcript export and audit logs | mediumsource · 2026-09-21 · 60% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 2 | mediumsource · 2026-09-21 · 60% |
Pricing
Security
| Attribute | Value | Evidence |
|---|---|---|
| Gdpr | Yes | highsource · 2026-08-19 · 75% |
Is HubSpot Live Chat the right choice for you?
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