RingCentral
An AI-powered voice platform for automating customer interactions across calls, messages, and video
- Also known as
- ringcentral
Available worldwide · Popular in: US, CA, AU, GB, DE, FR, IT, ES, PT, SG
What is RingCentral?
A communication platform enabling businesses to automate and analyze customer interactions through AI-powered voice, messaging, and video capabilities. It helps organizations manage communications, improve customer satisfaction, and gain insights from customer interactions at scale.
RingCentral pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
From $20/user/month (billed annually). Free trial available.
Core
Unify calls, meetings, and chat in an all-in-one, professional app
- sms_per_user
- 25/month
- toll_free_minutes
- 100
- meeting_participants
- 200
- Unlimited domestic calling
- On-demand call recording
- 100 toll-free minutes
- 25 SMS per user per month
- HD meetings (200 participants)
- AI Receptionist add-on
- AI Virtual Assistant
- Captions & transcriptions
- Notes & summaries
Advanced
Connect teams across locations and improve customer engagement
- sms_per_user
- 100/month
- toll_free_minutes
- 1000
- Everything in Core
- CRM integrations
- Connect multiple sites
- Core reporting and insights
- 1000 toll-free minutes
- 100 SMS per user per month
- AI Receptionist add-on
- AI Virtual Assistant
- AI Writer
- Captions & transcriptions
- Notes & summaries
Ultra
Engage audiences at scale, backed by deep business insights
- sms_per_user
- 200/month
- toll_free_minutes
- 10000
- Everything in Advanced
- 10000 toll-free minutes
- 200 SMS per user per month
- RingCentral Webinar
- Historical and real-time insights
- Unlimited storage
- Device analytics & alerts
- All AI Virtual Assistant features
Customer Engagement Bundle
Contact salesOrchestrate faster, consistent service with connected voice & SMS
- Everything in Ultra
- Business SMS Booster
- Call Queues Booster
Add-ons
- AI Receptionist (AIR)
What RingCentral does
The capabilities that matter for collaboration software, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Messaging
- ✓
- Video meetings
- ✓
- Whiteboard
- -
- Screen sharing
- ✓
- Recording / transcription
- Recording + AI notes
- End-to-end encryption
- -
- SSO / SCIM
- ✓
- Guest / external access
- ✓
- Compliance controls
- ✓
- Hosting
- Cloud only
- Max participants
- up to 300 participants
- App marketplace
- ✓
- Public API / bot framework
- ✓
- Free tier
- ✓
Platform & deployment
Independently observed- iOS
- macOS
- Web
- Android
- Windows
- Cloud / SaaS
Integrations (13)
Independently observed- Microsoft 365•
- Salesforce
- HubSpot
- Zendesk
- Microsoft Teams
- Google Workspace
- Bullhorn
- Netsuite
- ServiceNow
- Sugar CRM
- Dynamics
- ChatGPT
- Claude
RingCentral FAQ
Common questions about RingCentral, answered from independent, dated evidence.
What is RingCentral?
A cloud-based solution combining phone, messaging, video meetings, and intelligent contact center tools to automate and manage customer interactions and internal team communications. It is indexed under Collaboration Software.
Source: https://www.ringcentral.com/au/en/pricing/contact-center.html
Is RingCentral free?
RingCentral offers a free tier, so you can start without paying. Paid plans start at $20 per user per month. Pricing changes often, so verify at source before relying on it.
Source: https://www.ringcentral.com
What platforms does RingCentral support?
RingCentral supports the web, Windows, macOS, iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.
Source: https://www.ringcentral.com/au/en/pricing/contact-center.html
Can RingCentral be self-hosted?
We have only confirmed a cloud / SaaS deployment for RingCentral, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.
Source: https://www.ringcentral.com/au/en/pricing/contact-center.html
What does RingCentral integrate with?
We have confirmed 11 integrations for RingCentral, including Salesforce, HubSpot, Zendesk, Microsoft Teams, Google Workspace, Bullhorn, Netsuite and ServiceNow, plus 3 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.
Source: https://www.ringcentral.com/au/en/pricing/contact-center.html
What security certifications does RingCentral have?
We have independently confirmed SOC 2, ISO 27001 and GDPR for RingCentral. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as RingCentral not holding them. Always confirm compliance directly before you rely on it.
Source: https://www.ringcentral.com/ie/en/legal/trust-center/security/agreements.html
Where is RingCentral available?
RingCentral is available worldwide. Its primary markets are the United States, Canada, Australia, the United Kingdom, Germany and France.
Source: https://www.ringcentral.com/au/en/pricing/contact-center.html
RingCentral alternatives
Other collaboration software we track, ranked by the same independent score.
- WherebyVideo conferencing platform with unlimited team members and built-in recordingmedium · 74%
- LoomFree desktop screen recording softwaremedium · 55%
- SlackUnified workplace communication and automation platformmedium · 54%
- LarkAn AI-powered workspace that gives teams unified context across conversations, knowledge, and tools for smarter automationmedium · 60%
- ZoomIntegrated communication platform providing video meetings, messaging, phone, and team collaborationmedium · 54%
- MattermostAn open-source collaboration platform enabling secure team communication and workflow automationmedium · 66%
Compare RingCentral
Side by side against other collaboration software, attribute by attribute, with a source on every value.
The vioscaleAI score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for RingCentral, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Reliability | 100 | 0.06 | 6.3 | ✓ |
| Security posture | 75 | 0.06 | 4.7 | ✓ |
| Price level | 80 | 0.05 | 4.2 | ✓ |
| Capabilities | 96 | 0.04 | 3.8 | ✓ |
| Pricing transparency | 45 | 0.08 | 3.8 | ✓ |
| Integrations | 78 | 0.05 | 3.7 | ✓ |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Content
| Attribute | Value | Evidence |
|---|---|---|
| Faq | 7 items | mediumsource · 2026-09-10 · 64% |
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | Hosting: cloud · Sso scim: Yes · Free tier: Yes · Messaging: Yes · Api access: Yes · Screen sharing: Yes | mediumsource · 2026-09-18 · 60% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 500 | mediumsource · 2026-09-18 · 60% |
Market
| Attribute | Value | Evidence |
|---|---|---|
| Availability | PrimaryMarkets: … · AvailabilityScope: global · AvailableCountries: … · NotAvailableCountries: … | highsource · 2026-09-18 · 75% |
Pricing
Reliability
Security
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