HelpDocs
A help documentation platform where teams publish support content that customers can self-serve from, with AI-powered features for content generation and search
- Also known as
- helpdocs
Available worldwide
What is HelpDocs?
A knowledge base and help center platform where teams create, manage, and embed support documentation. Customers self-serve from embedded widgets or public help centers, while AI features assist with content generation, translation, and search.
HelpDocs pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
From $99/month (annual billing). 14-day free trial, no credit card required. Multi-currency support (USD, EUR, GBP).
Sprout
Professional knowledge base software for small teams
- editors
- 5
- languages
- 3
- ai_credits
- 1,000/month
- additional_domains
- 2
- machine_translations
- 10/month
- historical_analytics_days
- 90
- 5 editors
- 1,000 AI credits per month
- AI meta generation, alt text, search tags
- Unlimited public viewers
- Custom CSS
- API access (read & write)
- 3 languages support
- 10 machine translations per month
- Custom domain with SSL
- Unlimited articles
- SEO optimization
- 2 additional domains
- 90 days historical analytics
- PDF export
- Easy migration
- Customer-only resources
- Startup discount eligible
Bloom
Advanced documentation tools for growing teams
- editors
- 15
- languages
- 20
- ai_credits
- 5,000/month
- machine_translations
- 100/month
- historical_analytics_days
- 180
- 15 editors
- 5,000 AI credits per month
- AI drafts, rewrites, Ask AI
- AI style enforcement
- Audit trail
- 20 languages support
- Unlimited public viewers
- Lighthouse embedded widget
- Custom JS and HTML templating
- 100 machine translations per month
- Advanced permissioning
- Single sign-on (SSO) with JWT
- 180 days historical analytics
- Flamegraphs
- API access (read & write)
- HelpDocs templates and editor
- MCP server support (Claude, ChatGPT, Cursor)
- llms.txt support
- Custom domain with SSL
- SEO optimization
Harvest
Security and governance for larger organisations
- editors
- 25
- languages
- Unlimited
- ai_credits
- 10,000/month
- machine_translations
- 500/month
- historical_analytics_days
- 365
- 25 editors
- 10,000 AI credits per month
- All Bloom features, plus:
- Unlimited languages
- Full permissioning with role-based access
- SSO and Anonymous SSO Mode
- IP restrictions
- Custom HTTP headers
- Subfolder hosting
- 500 machine translations per month
- 365 days historical analytics
- API access (read & write)
- All AI features including style enforcement
- MCP server support
- Volume discounts for 100+ editors
- Custom domain with SSL
- SEO optimization
What HelpDocs does
The capabilities that matter for knowledge base, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Public customer facing help center
- ✓
- Internal employee facing role security
- ✓
- Multilingual article translation versioning
- ✓
- In app contextual help widget embed
- ✓
- Ticket deflection analytics and failed search tracking
- ✓
- Content staleness and review expiration reminders
- -
- Markdown and wysiwyg rich text editor
- ✓
- Custom domain cname and css branding
- ✓
- Chatbots and AI agent ingestion API
- ✓
- SOC2 type ii
- ✗
- ISO 27001
- ✗
- Pricing model
- Tiered subscription
Platform & deployment
Independently observed- Web
- Cloud / SaaS
Integrations (8)
Independently observed- Ada
- Slack
- Teams
- Salesforce
- Claude
- ChatGPT
- Cursor
- Google Analytics
HelpDocs alternatives
Other knowledge base we track, ranked by the same independent score.
- ProProfs Knowledge BaseKnowledge base platform with AI-powered search and automated support ticket resolutionlow · 43%
- Document360AI-powered knowledge base and documentation platformmedium · 55%
- HelpjuiceA centralized platform for organizing company documentation and enabling fast self-service for employees and customerslow · 41%
- KnowledgeOwlA knowledge base platform that helps teams organize, publish, and share documentation with built-in AI and analytics.medium · 62%
Compare HelpDocs
Side by side against other knowledge base, attribute by attribute, with a source on every value.
The Vioscale score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for HelpDocs, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Pricing transparency | 75 | 0.08 | 6.3 | ✓ |
| Security posture | 75 | 0.07 | 5.5 | ✓ |
| Capabilities | 92 | 0.05 | 4.5 | ✓ |
| Reliability | 50 | 0.07 | 3.6 | ✓ |
| Price level | 25 | 0.05 | 1.3 | ✓ |
| Integrations | 27 | 0.04 | 1.1 | ✓ |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | Iso 27001: No · Soc2 type ii: No · Pricing model: tiered_subscription · Public customer facing help center: Yes · Chatbots and ai agent ingestion api: Yes · In app contextual help widget embed: Yes | mediumsource · 2026-08-25 · 60% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 8 | mediumsource · 2026-08-25 · 60% |
Market
| Attribute | Value | Evidence |
|---|---|---|
| Availability | PrimaryMarkets: … · AvailabilityScope: global · AvailableCountries: … · NotAvailableCountries: … | highsource · 2026-08-25 · 75% |
Pricing
Reliability
| Attribute | Value | Evidence |
|---|---|---|
| Sla pct | 99.99 | mediumsource · 2026-08-25 · 60% |