HelpDocs
A web-based knowledge base platform for customer support and internal documentation
- Vendor
- HelpDocs Ltd
- Also known as
- helpdocs
Available worldwide · Popular in: US
What is HelpDocs?
A platform for creating and managing searchable knowledge bases with AI-assisted content creation, multi-language support, and embeddable help widgets for websites or API integration with external applications.
HelpDocs pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
From $99/mo billed annually. 14-day free trial, no credit card required. Volume discounts available for 100+ editors.
Sprout
Professional knowledge base software for small teams
- 5 editors
- 1,000 AI credits/month
- AI drafts & rewrites
- AI meta, alt text & search tags
- 3 languages
- Unlimited viewers
- Custom CSS & JavaScript
- Lighthouse widget
Bloom
Advanced documentation tools for growing teams
- 15 editors
- 5,000 AI credits/month
- AI improve & style enforcement
- Advanced permissioning
- Embedded SSO (JWT)
- 20 languages
- Custom HTML templating
Harvest
Security and governance for larger organisations
- 25 editors
- 10,000 AI credits/month
- Unlimited languages
- SSO with anonymous mode
- IP restriction & custom HTTP headers
- 2 additional domains
Add-ons
- Extra editors (Harvest plan)$25/editor/mo
What HelpDocs does
The capabilities that matter for knowledge base, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Public customer facing help center
- ✓
- Internal employee facing role security
- ✓
- Multilingual article translation versioning
- ✓
- In app contextual help widget embed
- ✓
- Ticket deflection analytics and failed search tracking
- ✓
- Content staleness and review expiration reminders
- -
- Markdown and wysiwyg rich text editor
- ✓
- Custom domain cname and css branding
- ✓
- Chatbots and AI agent ingestion API
- ✓
- SOC2 type ii
- ✗
- ISO 27001
- ✗
- Pricing model
- Tiered subscription
Platform & deployment
Independently observed- CLI
- Web
- Cloud / SaaS
Integrations (12)
Independently observed- Zendesk←•
- Intercom←•
- Help Scout←•
- Ada
- Slack
- Teams
- Salesforce
- Claude
- ChatGPT
- Cursor
- Google Analytics
- Readme←•
Security & compliance
Independently observed- SOC 2 Type II · Type IIin_progress
- ISO 27001in_progress
HelpDocs FAQ
Common questions about HelpDocs, answered from independent, dated evidence.
What is HelpDocs?
Cloud-based knowledge base software for building branded, multilingual help centers. Enables customer self-service through an embedded widget, integrates with AI tools via MCP, and provides content management and analytics capabilities. It is indexed under Knowledge Base.
Source: https://www.helpdocs.io/pricing/
How much does HelpDocs cost?
HelpDocs is a paid product; published pricing starts at $129 per month. It is sold across 3 plans (Sprout, Bloom and Harvest). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.
Source: https://www.helpdocs.io/pricing/
What platforms does HelpDocs support?
We have confirmed browser-based access to HelpDocs. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.
Source: https://www.helpdocs.io/pricing/
Can HelpDocs be self-hosted?
We have only confirmed a cloud / SaaS deployment for HelpDocs, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.
Source: https://www.helpdocs.io/pricing/
What does HelpDocs integrate with?
We have confirmed 8 integrations for HelpDocs, including Ada, Slack, Teams, Salesforce, Claude, ChatGPT, Cursor and Google Analytics. This is what we could verify from public sources, so the vendor may support others we have not indexed.
Source: https://www.helpdocs.io/pricing/
What security certifications does HelpDocs have?
We have independently confirmed SOC 2, ISO 27001 and GDPR for HelpDocs. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as HelpDocs not holding them. Always confirm compliance directly before you rely on it.
Source: https://www.helpdocs.io/
Where is HelpDocs available?
HelpDocs is available in the United States and the United Kingdom. Its primary markets are the United States and the United Kingdom.
Source: https://www.helpdocs.io/pricing/
HelpDocs alternatives
Other knowledge base we track, ranked by the same independent score.
- ProProfs Knowledge BaseA knowledge base platform that uses AI to help customers and employees find answers independently, reducing support requestsmedium · 55%
- Document360AI-powered knowledge base platform for building intelligent documentation and self-service portalsmedium · 54%
- KnowledgeOwlCloud knowledge base platform with AI-powered search and built-in chatbotmedium · 74%
- HelpjuiceAn AI-powered knowledge management platform that centralizes information and improves search and self-service accesslow · 38%
Compare HelpDocs
Side by side against other knowledge base, attribute by attribute, with a source on every value.
The vioscaleAI score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for HelpDocs, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Reliability | 100 | 0.06 | 6.3 | ✓ |
| Pricing transparency | 75 | 0.08 | 6.3 | ✓ |
| Security posture | 75 | 0.06 | 4.7 | ✓ |
| Capabilities | 92 | 0.04 | 3.6 | ✓ |
| Integrations | 29 | 0.05 | 1.4 | ✓ |
| Price level | 25 | 0.05 | 1.3 | ✓ |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Content
| Attribute | Value | Evidence |
|---|---|---|
| Faq | 7 items | mediumsource · 2026-09-10 · 60% |
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | Iso 27001: No · Soc2 type ii: No · Pricing model: tiered_subscription · Public customer facing help center: Yes · Chatbots and ai agent ingestion api: Yes · In app contextual help widget embed: Yes | mediumsource · 2026-10-12 · 60% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 9 | mediumsource · 2026-10-12 · 60% |
Market
| Attribute | Value | Evidence |
|---|---|---|
| Availability | PrimaryMarkets: … · AvailabilityScope: global · AvailableCountries: … · NotAvailableCountries: … | mediumsource · 2026-10-12 · 50% |
Pricing
Reliability
Security
| Attribute | Value | Evidence |
|---|---|---|
| Iso27001 | Yes | lowsource · 2026-08-17 · 48% |
| Soc2 | Yes | lowsource · 2026-08-17 · 48% |
| Disclosure policy | Yes | mediumsource · 2026-09-09 · 60% |
| Gdpr | Yes | mediumsource · 2026-10-12 · 60% |
| Trust center | https://www.helpdocs.io/privacy/ | mediumsource · 2026-09-09 · 60% |
| Certifications | SOC 2 Type II, ISO 27001 | mediumsource · 2026-10-12 · 60% |
Is HelpDocs the right choice for you?
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