# HelpDocs

> A help documentation platform where teams publish support content that customers can self-serve from, with AI-powered features for content generation and search

- **Canonical URI:** https://www.vioscale.ai/software/helpdocs
- **Category:** Knowledge Base
- **Homepage:** https://www.helpdocs.io/
- **Also known as:** helpdocs
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-25T12:22:31.886Z

## Vioscale score

**60 / 100**, confidence 72% (medium). Computed 2026-09-01. _(updating — computed under an earlier model version or past its freshness window.)_

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 25 | 0.052 | 1.3 | ✓ |
| reliability | 49.5 | 0.073 | 3.6 | ✓ |
| capabilities | 91.6 | 0.04877777777777778 | 4.5 | ✓ |
| integrations | 27.4 | 0.04066666666666666 | 1.1 | ✓ |
| security_posture | 75 | 0.073 | 5.5 | ✓ |
| pricing_transparency | 75 | 0.084 | 6.3 | ✓ |

## Pricing

_As of 2026-08-25, [verify at source](https://www.helpdocs.io/pricing/). Independently observed._

from $99/mo · Subscription · 14-day trial

> From $99/month (annual billing). 14-day free trial, no credit card required. Multi-currency support (USD, EUR, GBP).

| Plan | Price | Free | Commitment |
|---|---|:--:|---|
| Sprout | $99/month when billed annually (or $129/month billed monthly); extra editors $25/month | - | min 5 seats |
| Bloom | $239/month when billed annually (or $299/month billed monthly); extra editors $25/month | - | min 15 seats |
| Harvest | $399/month when billed annually (or $499/month billed monthly); extra editors $25/month; volume discounts available for 100+ editors | - | min 25 seats |

### Sprout

Professional knowledge base software for small teams

**Included limits:** editors: 5, languages: 3, ai_credits: 1,000/month, additional_domains: 2, machine_translations: 10/month, historical_analytics_days: 90

- 5 editors
- 1,000 AI credits per month
- AI meta generation, alt text, search tags
- Unlimited public viewers
- Custom CSS
- API access (read & write)
- 3 languages support
- 10 machine translations per month
- Custom domain with SSL
- Unlimited articles
- SEO optimization
- 2 additional domains
- 90 days historical analytics
- PDF export
- Easy migration
- Customer-only resources
- Startup discount eligible

### Bloom

Advanced documentation tools for growing teams

**Included limits:** editors: 15, languages: 20, ai_credits: 5,000/month, machine_translations: 100/month, historical_analytics_days: 180

- 15 editors
- 5,000 AI credits per month
- AI drafts, rewrites, Ask AI
- AI style enforcement
- Audit trail
- 20 languages support
- Unlimited public viewers
- Lighthouse embedded widget
- Custom JS and HTML templating
- 100 machine translations per month
- Advanced permissioning
- Single sign-on (SSO) with JWT
- 180 days historical analytics
- Flamegraphs
- API access (read & write)
- HelpDocs templates and editor
- MCP server support (Claude, ChatGPT, Cursor)
- llms.txt support
- Custom domain with SSL
- SEO optimization

### Harvest

Security and governance for larger organisations

**Included limits:** editors: 25, languages: Unlimited, ai_credits: 10,000/month, machine_translations: 500/month, historical_analytics_days: 365

- 25 editors
- 10,000 AI credits per month
- All Bloom features, plus:
- Unlimited languages
- Full permissioning with role-based access
- SSO and Anonymous SSO Mode
- IP restrictions
- Custom HTTP headers
- Subfolder hosting
- 500 machine translations per month
- 365 days historical analytics
- API access (read & write)
- All AI features including style enforcement
- MCP server support
- Volume discounts for 100+ editors
- Custom domain with SSL
- SEO optimization

## About

A knowledge base and help center platform where teams create, manage, and embed support documentation. Customers self-serve from embedded widgets or public help centers, while AI features assist with content generation, translation, and search.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS

## Integrations (8)

_Independently observed._

- Ada
- Slack
- Teams
- Salesforce
- Claude
- ChatGPT
- Cursor
- Google Analytics

## Capabilities

_The capabilities that matter for Knowledge Base. "-" = undocumented, not absent._

| Capability | Supported |
|---|:--:|
| **Capabilities** | |
| Public customer facing help center | ✓ |
| Internal employee facing role security | ✓ |
| Multilingual article translation versioning | ✓ |
| In app contextual help widget embed | ✓ |
| Ticket deflection analytics and failed search tracking | ✓ |
| Content staleness and review expiration reminders | - |
| Markdown and wysiwyg rich text editor | ✓ |
| Custom domain cname and css branding | ✓ |
| Chatbots and AI agent ingestion API | ✓ |
| SOC2 type ii | ✗ |
| ISO 27001 | ✗ |
| Pricing model | Tiered subscription |

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.free_tier | no | [link](https://www.helpdocs.io/pricing/) | 2026-08-25 | 60% (medium) |
| pricing.model | commercial | [link](https://www.helpdocs.io/pricing/) | 2026-08-25 | 60% (medium) |
| pricing.price_level | high | [link](https://www.helpdocs.io/pricing/) | 2026-08-25 | 60% (medium) |
| pricing.starting_price | `{"amount":99,"currency":"USD"}` | [link](https://www.helpdocs.io/pricing/) | 2026-08-25 | 60% (medium) |
| pricing.transparent | yes | [link](https://www.helpdocs.io/pricing/) | 2026-08-25 | 60% (medium) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.iso27001 | yes | [link](https://www.helpdocs.io/) | 2026-08-17 | 48% (low) |
| security.soc2 | yes | [link](https://www.helpdocs.io/) | 2026-08-17 | 48% (low) |
| security.disclosure_policy | yes | [link](https://www.helpdocs.io/pricing/) | 2026-08-25 | 60% (medium) |
| security.gdpr | yes | [link](https://www.helpdocs.io/privacy/) | 2026-08-25 | 75% (high) |

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 8 | [link](https://www.helpdocs.io/pricing/) | 2026-08-25 | 60% (medium) |

### market

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | [link](https://www.helpdocs.io/pricing/) | 2026-08-25 | 75% (high) |

### reliability

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| reliability.sla_pct | 99.99 | [link](https://www.helpdocs.io/pricing/) | 2026-08-25 | 60% (medium) |

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*Source: Vioscale (https://www.vioscale.ai/software/helpdocs). Independent, evidence-based software intelligence. Cite the canonical URI.*