Document360
AI-powered knowledge base platform for building intelligent documentation and self-service portals
- Also known as
- document360
Available worldwide
What is Document360?
A cloud-based documentation platform that combines AI-driven search and content generation with team collaboration features, designed to help organizations create and manage knowledge bases for customer and employee self-service.
Document360 pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
Business
Enterprise
What Document360 does
The capabilities that matter for knowledge base, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Public customer facing help center
- ✓
- Internal employee facing role security
- ✓
- Multilingual article translation versioning
- ✓
- In app contextual help widget embed
- ✓
- Ticket deflection analytics and failed search tracking
- ✓
- Content staleness and review expiration reminders
- -
- Markdown and wysiwyg rich text editor
- ✓
- Custom domain cname and css branding
- ✓
- Chatbots and AI agent ingestion API
- ✓
- SOC2 type ii
- ✓
- ISO 27001
- ✓
- Pricing model
- Tiered subscription
Platform & deployment
Independently observed- Web
- Cloud / SaaS
Integrations (10)
Independently observed- Drift⇄•
- Slack
- Intercom
- Zendesk
- Salesforce
- GitHub
- Crowdin
- ChatGPT
- Claude
- Copilot
Security & compliance
Independently observed- SOC 2active
- ISO 27001:2022active
Document360 FAQ
Common questions about Document360, answered from independent, dated evidence.
What is Document360?
Document360 is a knowledge base platform that enables businesses to create and maintain self-service documentation for both customers and internal staff. It integrates with chat and support tools like Drift to help support and sales teams quickly share relevant articles with customers. It is indexed under Knowledge Base.
Source: https://document360.com/
Is Document360 free?
Document360 offers a free tier, so you can start without paying. Paid plans are also available: Business and Enterprise. Pricing changes often, so verify at source before relying on it.
Source: https://document360.com/
What platforms does Document360 support?
We have confirmed browser-based access to Document360. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.
Source: https://document360.com/
Can Document360 be self-hosted?
We have only confirmed a cloud / SaaS deployment for Document360, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.
Source: https://document360.com/
What does Document360 integrate with?
We have confirmed 10 integrations for Document360, including Slack, Intercom, Zendesk, Salesforce, GitHub, Crowdin, ChatGPT and Claude, plus 2 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.
Source: https://document360.com/
What security certifications does Document360 have?
We have independently confirmed SOC 2, ISO 27001, HIPAA and GDPR for Document360. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Document360 not holding them. Always confirm compliance directly before you rely on it.
Source: https://document360.com/blog/privacy-compliance-in-documentation/
Document360 alternatives
Other knowledge base we track, ranked by the same independent score.
- ProProfs Knowledge BaseA knowledge base platform that uses AI to help customers and employees find answers independently, reducing support requestsmedium · 55%
- HelpDocsA web-based knowledge base platform for customer support and internal documentationmedium · 69%
- KnowledgeOwlCloud knowledge base platform with AI-powered search and built-in chatbotmedium · 74%
- HelpjuiceAn AI-powered knowledge management platform that centralizes information and improves search and self-service accesslow · 38%
Compare Document360
Side by side against other knowledge base, attribute by attribute, with a source on every value.
The vioscaleAI score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Document360, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Security posture | 80 | 0.06 | 5.0 | ✓ |
| Price level | 80 | 0.05 | 4.2 | ✓ |
| Capabilities | 100 | 0.04 | 4.0 | ✓ |
| Integrations | 51 | 0.05 | 2.5 | ✓ |
| Pricing transparency | 25 | 0.08 | 2.1 | ✓ |
| Reliability | 0 | 0.06 | 0.0 | - |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Content
| Attribute | Value | Evidence |
|---|---|---|
| Faq | 6 items | mediumsource · 2026-09-10 · 62% |
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | Iso 27001: Yes · Soc2 type ii: Yes · Pricing model: tiered_subscription · Public customer facing help center: Yes · Chatbots and ai agent ingestion api: Yes · In app contextual help widget embed: Yes | mediumsource · 2026-10-12 · 60% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 60 | mediumsource · 2026-10-12 · 60% |
Market
| Attribute | Value | Evidence |
|---|---|---|
| Availability | PrimaryMarkets: … · AvailabilityScope: global · AvailableCountries: … · NotAvailableCountries: … | highsource · 2026-10-12 · 75% |
Pricing
Security
| Attribute | Value | Evidence |
|---|---|---|
| Gdpr | Yes | highsource · 2026-10-12 · 75% |
| Hipaa | Yes | highsource · 2026-10-12 · 75% |
| Iso27001 | Yes | highsource · 2026-10-12 · 75% |
| Soc2 | Yes | highsource · 2026-10-12 · 75% |
| Certifications | SOC 2, ISO 27001:2022 | mediumsource · 2026-10-12 · 60% |
| Trust center | https://document360.com/blog/privacy-compliance-in-documentation/ | mediumsource · 2026-10-12 · 60% |
Is Document360 the right choice for you?
Tell us the job, the constraints and what you weigh most, and we will rank Document360 against the rest of the knowledge base we index, using the same dated evidence weighted your way.
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