Document360
AI-powered knowledge base and documentation platform
- Also known as
- document360
Available worldwide
What is Document360?
A cloud-based documentation platform that combines AI-assisted search, automated content generation, and self-service support capabilities. Designed for teams to create, maintain, and publish intelligent knowledge bases with multi-language support and enterprise-grade security.
Document360 pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
Business
Enterprise
What Document360 does
The capabilities that matter for knowledge base, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Public customer facing help center
- ✓
- Internal employee facing role security
- ✓
- Multilingual article translation versioning
- ✓
- In app contextual help widget embed
- ✓
- Ticket deflection analytics and failed search tracking
- ✓
- Content staleness and review expiration reminders
- -
- Markdown and wysiwyg rich text editor
- -
- Custom domain cname and css branding
- ✓
- Chatbots and AI agent ingestion API
- ✓
- SOC2 type ii
- ✓
- ISO 27001
- ✓
- Pricing model
- Tiered subscription
Platform & deployment
Independently observed- Web
- Cloud / SaaS
Integrations (9)
Independently observed- Slack
- Intercom
- Zendesk
- Salesforce
- GitHub
- Crowdin
- ChatGPT
- Claude
- Copilot
Document360 alternatives
Other knowledge base we track, ranked by the same independent score.
- ProProfs Knowledge BaseKnowledge base platform with AI-powered search and automated support ticket resolutionlow · 43%
- HelpDocsA help documentation platform where teams publish support content that customers can self-serve from, with AI-powered features for content generation and searchmedium · 72%
- HelpjuiceA centralized platform for organizing company documentation and enabling fast self-service for employees and customerslow · 41%
- KnowledgeOwlA knowledge base platform that helps teams organize, publish, and share documentation with built-in AI and analytics.medium · 62%
Compare Document360
Side by side against other knowledge base, attribute by attribute, with a source on every value.
The Vioscale score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Document360, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Security posture | 80 | 0.07 | 5.8 | ✓ |
| Capabilities | 96 | 0.05 | 4.7 | ✓ |
| Price level | 80 | 0.05 | 4.2 | ✓ |
| Integrations | 51 | 0.04 | 2.1 | ✓ |
| Pricing transparency | 25 | 0.08 | 2.1 | ✓ |
| Reliability | 0 | 0.07 | 0.0 | - |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | Iso 27001: Yes · Soc2 type ii: Yes · Pricing model: tiered_subscription · Public customer facing help center: Yes · Chatbots and ai agent ingestion api: Yes · In app contextual help widget embed: Yes | mediumsource · 2026-08-25 · 60% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 60 | mediumsource · 2026-08-25 · 60% |
Market
| Attribute | Value | Evidence |
|---|---|---|
| Availability | PrimaryMarkets: … · AvailabilityScope: global · AvailableCountries: … · NotAvailableCountries: … | highsource · 2026-08-25 · 75% |