ProProfs Knowledge Base
Knowledge base platform with AI-powered search and automated support ticket resolution
- Also known as
- proprofs-knowledge-base
Available worldwide
What is ProProfs Knowledge Base?
Cloud-based software for creating and managing internal and customer-facing knowledge bases. Features AI-driven search, automatic ticket handling, multilingual support, and compliance controls to reduce support costs through self-service documentation.
ProProfs Knowledge Base pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
Free plan with 25 pages, then $49–$69/author/month billed annually. Enterprise tier available via contact sales.
Free
FreeForever free plan
- pages
- 25
- Up to 25 pages
- Basic knowledge base creation
Business
For established businesses
- articles
- 300
- Analytics and reporting
- Ticket submission forms
- Workflow and comments
- Topic sharing
- API, SSO, SAML, JWT
- Third-party integrations
- 60+ language translation
- SEO optimization
- File and asset management
- API documentation
- Custom homepage
- Google Analytics integration
- GDPR and SSL compliance
- 24/7 support with dedicated manager
Professional
For teams managing multiple knowledge bases
- knowledge_bases
- 3
- All Business Plan features
- Up to 3 knowledge bases
- AI screenshot annotation
- Browser extension for screen recording
- Interactive product walkthroughs
- Localization for 60+ languages
- Article expiration controls
- Slash commands
- Advanced search analytics
Enterprise
Contact salesFor organizations requiring advanced AI, SSO, integrations, and compliance
- All Professional Plan features
- AI-powered chatbot
- Automatic translation synchronization
- XLIFF file support for professional translation
- Comprehensive audit logs
- HIPAA compliance
- SOC 2 aligned security
- 100+ pre-built integrations
- Automatic KB article generation from support tickets
- Quarterly success manager reviews
- Pre-built compliance training courses
- Mandatory training workflows
- Proctored assessments with webcam monitoring
- Automated content review workflows
Platform & deployment
Independently observed- Web
- Cloud / SaaS
Integrations (12)
Independently observed- Google Analytics
- Hotjar
- Zendesk
- Freshdesk
- Slack
- Salesforce
- Okta
- Azure AD
- Active Directory
- Google Translate
- Crowdin
- ADFS
ProProfs Knowledge Base alternatives
Other knowledge base we track, ranked by the same independent score.
- Document360AI-powered knowledge base and documentation platformmedium · 55%
- HelpDocsA help documentation platform where teams publish support content that customers can self-serve from, with AI-powered features for content generation and searchmedium · 72%
- HelpjuiceA centralized platform for organizing company documentation and enabling fast self-service for employees and customerslow · 41%
- KnowledgeOwlA knowledge base platform that helps teams organize, publish, and share documentation with built-in AI and analytics.medium · 62%
Compare ProProfs Knowledge Base
Side by side against other knowledge base, attribute by attribute, with a source on every value.
The Vioscale score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for ProProfs Knowledge Base, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Pricing transparency | 100 | 0.08 | 8.4 | ✓ |
| Security posture | 55 | 0.07 | 4.0 | ✓ |
| Integrations | 58 | 0.04 | 2.3 | ✓ |
| Price level | 25 | 0.05 | 1.3 | ✓ |
| Reliability | 0 | 0.07 | 0.0 | - |
| Capabilities | 0 | 0.05 | 0.0 | - |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.