ProProfs Knowledge Base
A knowledge base platform that uses AI to help customers and employees find answers independently, reducing support requests
- Also known as
- proprofs-knowledge-base
Available worldwide
What is ProProfs Knowledge Base?
A knowledge base platform with AI capabilities that enables organizations to create both public and private searchable repositories. It supports customer and employee self-service, intelligent article management, and multilingual content to reduce support ticket volume.
ProProfs Knowledge Base pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
Free plan with 25 pages, then $49–$69/author/month billed annually. Enterprise tier available via contact sales.
Free
FreeForever free plan
- pages
- 25
- Up to 25 pages
- Basic knowledge base creation
Business
For established businesses
- articles
- 300
- Analytics and reporting
- Ticket submission forms
- Workflow and comments
- Topic sharing
- API, SSO, SAML, JWT
- Third-party integrations
- 60+ language translation
- SEO optimization
- File and asset management
- API documentation
- Custom homepage
- Google Analytics integration
- GDPR and SSL compliance
- 24/7 support with dedicated manager
Professional
For teams managing multiple knowledge bases
- knowledge_bases
- 3
- All Business Plan features
- Up to 3 knowledge bases
- AI screenshot annotation
- Browser extension for screen recording
- Interactive product walkthroughs
- Localization for 60+ languages
- Article expiration controls
- Slash commands
- Advanced search analytics
Enterprise
Contact salesFor organizations requiring advanced AI, SSO, integrations, and compliance
- All Professional Plan features
- AI-powered chatbot
- Automatic translation synchronization
- XLIFF file support for professional translation
- Comprehensive audit logs
- HIPAA compliance
- SOC 2 aligned security
- 100+ pre-built integrations
- Automatic KB article generation from support tickets
- Quarterly success manager reviews
- Pre-built compliance training courses
- Mandatory training workflows
- Proctored assessments with webcam monitoring
- Automated content review workflows
What ProProfs Knowledge Base does
The capabilities that matter for knowledge base, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Public customer facing help center
- ✓
- Internal employee facing role security
- ✓
- Multilingual article translation versioning
- ✓
- In app contextual help widget embed
- -
- Ticket deflection analytics and failed search tracking
- -
- Content staleness and review expiration reminders
- -
- Markdown and wysiwyg rich text editor
- -
- Custom domain cname and css branding
- -
- Chatbots and AI agent ingestion API
- ✓
- SOC2 type ii
- -
- ISO 27001
- -
- Pricing model
- -
Platform & deployment
Independently observed- Web
- Cloud / SaaS
Integrations (12)
Independently observed- Google Analytics
- Hotjar
- Zendesk
- Freshdesk
- Slack
- Salesforce
- Okta
- Azure AD
- Active Directory
- Google Translate
- Crowdin
- ADFS
ProProfs Knowledge Base FAQ
Common questions about ProProfs Knowledge Base, answered from independent, dated evidence.
What is ProProfs Knowledge Base?
A knowledge base platform with AI capabilities that enables organizations to create both public and private searchable repositories. It supports customer and employee self-service, intelligent article management, and multilingual content to reduce support ticket volume. It is indexed under Knowledge Base.
Source: https://www.proprofskb.com/
Is ProProfs Knowledge Base free?
ProProfs Knowledge Base offers a free tier, so you can start without paying. Paid plans start at $49 per author per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.
What platforms does ProProfs Knowledge Base support?
We have confirmed browser-based access to ProProfs Knowledge Base. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.
Source: https://www.proprofskb.com/
Can ProProfs Knowledge Base be self-hosted?
We have only confirmed a cloud / SaaS deployment for ProProfs Knowledge Base, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.
What does ProProfs Knowledge Base integrate with?
We have confirmed 12 integrations for ProProfs Knowledge Base, including Google Analytics, Hotjar, Zendesk, Freshdesk, Slack, Salesforce, Okta and Azure AD, plus 4 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.
Source: https://www.proprofskb.com/
What security certifications does ProProfs Knowledge Base have?
We have independently confirmed SOC 2, HIPAA and GDPR for ProProfs Knowledge Base. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as ProProfs Knowledge Base not holding them. Always confirm compliance directly before you rely on it.
ProProfs Knowledge Base alternatives
Other knowledge base we track, ranked by the same independent score.
- HelpDocsA web-based knowledge base platform for customer support and internal documentationmedium · 69%
- Document360AI-powered knowledge base platform for building intelligent documentation and self-service portalsmedium · 54%
- KnowledgeOwlCloud knowledge base platform with AI-powered search and built-in chatbotmedium · 74%
- HelpjuiceAn AI-powered knowledge management platform that centralizes information and improves search and self-service accesslow · 38%
Compare ProProfs Knowledge Base
Side by side against other knowledge base, attribute by attribute, with a source on every value.
The vioscaleAI score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for ProProfs Knowledge Base, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Pricing transparency | 100 | 0.08 | 8.4 | ✓ |
| Price level | 100 | 0.05 | 5.2 | ✓ |
| Security posture | 55 | 0.06 | 3.5 | ✓ |
| Capabilities | 67 | 0.04 | 2.7 | ✓ |
| Integrations | 20 | 0.05 | 1.0 | ✓ |
| Reliability | 0 | 0.06 | 0.0 | - |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Content
| Attribute | Value | Evidence |
|---|---|---|
| Faq | 6 items | mediumsource · 2026-09-10 · 62% |
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | Public customer facing help center, Chatbots and ai agent ingestion api, Internal employee facing role security, Multilingual article translation versioning | mediumsource · 2026-09-28 · 60% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 4 | mediumsource · 2026-09-28 · 60% |
Market
| Attribute | Value | Evidence |
|---|---|---|
| Availability | PrimaryMarkets: … · AvailabilityScope: global · AvailableCountries: … · NotAvailableCountries: … | highsource · 2026-08-19 · 75% |
Pricing
Security
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