Freshchat
A cloud-based customer messaging platform for live chat, chatbots, and omnichannel support
- Also known as
- freshchat
Available worldwide · Popular in: US, GB, DE, FR, NL, IN
What is Freshchat?
Freshchat enables businesses to engage customers across multiple communication channels including live chat, messaging apps, email, SMS, and voice. It includes AI-powered agents and assistant tools to help teams scale customer support and handle inquiries 24/7.
Freshchat pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
From $19/agent/month (annual billing). Free tier available for up to 10 agents with 14-day trial.
Free
FreeBasic chat support for small teams
- agents
- up to 10
- Chat widget on website and mobile apps
- Shared team inbox
- Email integration
- Roles and permissions
- Freddy AI Agent (first 500 sessions)
Growth
Expanded channel support with AI assistance
- All Free features plus:
- Social media messengers (Facebook, Instagram)
- SMS and messaging (WhatsApp, Line, Google Business Messages)
- Freddy AI Agent
- Reports and dashboards
Pro
Advanced automation and intelligent routing
- All Growth features plus:
- Multilingual support (45+ languages)
- Custom dashboards and reporting
- Intelligent routing
- Multiple SLA policies
- Agent availability dashboard
- Freddy AI Copilot
Enterprise
Advanced security and compliance controls
- All Pro features plus:
- Skill-based ticket routing
- Audit logs
- JWT authentication
- IP whitelisting and domain restrictions
- Freddy AI Copilot
Add-ons
- Freddy AI Agent (beyond included sessions)$49 per 100 sessions
- Freddy AI Copilot$29/agent/mo
- Day passes$2 one-time + $7 one-time + $12 one-time
- Connector app tasks$80 per 5000 tasks
- Freshcaller voice$15/agent/mo
Platform & deployment
Independently observed- Web
- Cloud / SaaS
Integrations (6)
Independently observed- Slack
- Salesforce
- Shopify
- Jira
- Five9
- Playvox
Freshchat alternatives
Other chatbots marketing we track, ranked by the same independent score.
- ChatfuelAI-powered messaging automation platform for sales and customer support across WhatsApp, Facebook, and Instagramlow · 26%
- LandbotNo-code AI chatbot builder for websites and WhatsApp that automates lead qualification and customer engagementmedium · 55%
- Respond.ioUnified customer conversation management across channels with AI-powered lead handlinglow · 12%
- UserlikeAutomate customer conversations across channels using AI-powered workflows and support automationmedium · 54%
- LiveChatCustomer service software that combines live chat with automation and support toolslow · 42%
- DriftReal-time conversational AI that identifies sales opportunities from website visitors and triggers seller actionslow · 2%
Compare Freshchat
Side by side against other chatbots marketing, attribute by attribute, with a source on every value.
The Vioscale score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Freshchat, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Pricing transparency | 100 | 0.08 | 8.4 | ✓ |
| Integrations | 86 | 0.04 | 3.5 | ✓ |
| Price level | 50 | 0.05 | 2.6 | ✓ |
| Reliability | 0 | 0.07 | 0.0 | - |
| Capabilities | 0 | 0.05 | 0.0 | - |
| Security posture | 10 | 0.07 | 0.0 | - |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.