Freshchat
A scalable platform that allows customization and integration with enterprise applications and third-party services
- Vendor
- Freshworks Inc.
- Also known as
- freshchat
Available worldwide
What is Freshchat?
A customer-facing platform that provides messaging, collaboration, custom workflows, and AI-powered features to help teams interact with customers across multiple channels. It emphasizes security, ease of use, and extensibility through integrations and custom applications.
Freshchat pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
From $19/agent/month (annual billing). Free tier available for up to 10 agents with 14-day trial.
Free
FreeBasic chat support for small teams
- agents
- up to 10
- Chat widget on website and mobile apps
- Shared team inbox
- Email integration
- Roles and permissions
- Freddy AI Agent (first 500 sessions)
Growth
Expanded channel support with AI assistance
- All Free features plus:
- Social media messengers (Facebook, Instagram)
- SMS and messaging (WhatsApp, Line, Google Business Messages)
- Freddy AI Agent
- Reports and dashboards
Pro
Advanced automation and intelligent routing
- All Growth features plus:
- Multilingual support (45+ languages)
- Custom dashboards and reporting
- Intelligent routing
- Multiple SLA policies
- Agent availability dashboard
- Freddy AI Copilot
Enterprise
Advanced security and compliance controls
- All Pro features plus:
- Skill-based ticket routing
- Audit logs
- JWT authentication
- IP whitelisting and domain restrictions
- Freddy AI Copilot
Add-ons
- Freddy AI Agent (beyond included sessions)$49 per 100 sessions
- Freddy AI Copilot$29/agent/mo
- Day passes$2 one-time + $7 one-time + $12 one-time
- Connector app tasks$80 per 5000 tasks
- Freshcaller voice$15/agent/mo
What Freshchat does
The capabilities that matter for chatbots marketing, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Visual no code dialogue tree builder
- -
- Automated meeting calendar booking
- -
- Live human sales rep handoff routing
- -
- CRM ownership based routing logic
- -
- Clearbit zoominfo ip enrichment sync
- -
- Whatsapp facebook messenger social sync
- ✓
- Generative AI LLM response engine
- ✓
- Salesforce hubspot CRM sync
- -
- Slack ms teams rep alerting
- -
- SOC2 type ii
- -
- ISO 27001
- -
- Pricing model
- -
Platform & deployment
Independently observed- Web
- Cloud / SaaS
Integrations (6)
Independently observed- Slack
- Salesforce
- Shopify
- Jira
- Five9
- Playvox
Freshchat FAQ
Common questions about Freshchat, answered from independent, dated evidence.
What is Freshchat?
Enables businesses to interact with website visitors and customers to support sales and customer success activities. It is indexed under Chatbots Marketing.
Is Freshchat free?
Freshchat offers a free tier, so you can start without paying. Paid plans start at $19 per agent per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.
Source: https://www.freshworks.com/live-chat-software/pricing/
What platforms does Freshchat support?
We have confirmed browser-based access to Freshchat. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.
Source: https://www.freshworks.com/live-chat-software/pricing/
Can Freshchat be self-hosted?
We have only confirmed a cloud / SaaS deployment for Freshchat, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.
Source: https://www.freshworks.com/live-chat-software/pricing/
What does Freshchat integrate with?
We have confirmed 6 integrations for Freshchat, including Slack, Salesforce, Shopify, Jira, Five9 and Playvox. This is what we could verify from public sources, so the vendor may support others we have not indexed.
Source: https://www.freshworks.com/live-chat-software/pricing/
What security certifications does Freshchat have?
We have independently confirmed GDPR for Freshchat. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Freshchat not holding them. Always confirm compliance directly before you rely on it.
Where is Freshchat available?
Freshchat is available worldwide. Its primary markets are the United States, the United Kingdom, Germany, France, the Netherlands and India. The vendor is headquartered in the United States.
Source: https://www.freshworks.com/live-chat-software/pricing/
Freshchat alternatives
Other chatbots marketing we track, ranked by the same independent score.
- LandbotNo-code platform for building AI-powered chatbots and agents for websites and WhatsAppmedium · 54%
- ChatfuelAutomate WhatsApp and Instagram conversations to identify which leads become paying customerslow · 36%
- LiveChatAI-powered customer service platform combining live chat, helpdesk ticketing, and intelligent automationmedium · 55%
- Respond.ioUnified platform for managing customer conversations across multiple channels using AI assistancelow · 20%
- UserlikeAI platform for automating customer support and sales communications across multiple channelsmedium · 52%
- DriftReal-time AI chat engagement for B2B sales teamslow · 8%
Compare Freshchat
Side by side against other chatbots marketing, attribute by attribute, with a source on every value.
The vioscaleAI score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Freshchat, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Pricing transparency | 100 | 0.08 | 8.4 | ✓ |
| Integrations | 89 | 0.04 | 3.6 | ✓ |
| Price level | 50 | 0.05 | 2.6 | ✓ |
| Capabilities | 46 | 0.05 | 2.2 | ✓ |
| Reliability | 0 | 0.07 | 0.0 | - |
| Security posture | 10 | 0.07 | 0.0 | - |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Content
| Attribute | Value | Evidence |
|---|---|---|
| Faq | 7 items | mediumsource · 2026-09-10 · 64% |
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | Generative ai llm response engine, Whatsapp facebook messenger social sync | mediumsource · 2026-09-24 · 60% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 1,200 | mediumsource · 2026-09-24 · 60% |
Market
| Attribute | Value | Evidence |
|---|---|---|
| Availability | HqCountry: US · PrimaryMarkets: … · AvailabilityScope: global · AvailableCountries: … · NotAvailableCountries: … | highsource · 2026-09-24 · 75% |
Pricing
Security
Is Freshchat the right choice for you?
Tell us the job, the constraints and what you weigh most, and we will rank Freshchat against the rest of the chatbots marketing we index, using the same dated evidence weighted your way.
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