LiveChat
AI-powered customer service platform combining live chat, helpdesk ticketing, and intelligent automation
- Also known as
- livechat
Available worldwide
What is LiveChat?
Platform that integrates live chat, helpdesk ticketing, and AI-driven agents to handle customer inquiries. The AI can autonomously resolve up to 80% of cases, with seamless handoff to human agents for complex issues.
LiveChat pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
From $19/user/month. Free 14-day trial, no credit card required.
Starter
For small businesses
- One inbox for chat and tickets
- AI Agent (up to 80% resolution)
- Text Intelligence
- Chat monitoring
- Asynchronous communication
- 60-day stats and reports
Business
- Everything in Starter
- Full-time support team
- Full customization
- Up to 400 team members
Enterprise
Contact sales- Everything in Business
- Custom pricing and configuration
What LiveChat does
The capabilities that matter for chatbots marketing, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Visual no code dialogue tree builder
- -
- Automated meeting calendar booking
- -
- Live human sales rep handoff routing
- ✓
- CRM ownership based routing logic
- -
- Clearbit zoominfo ip enrichment sync
- -
- Whatsapp facebook messenger social sync
- -
- Generative AI LLM response engine
- ✓
- Salesforce hubspot CRM sync
- ✓
- Slack ms teams rep alerting
- -
- SOC2 type ii
- -
- ISO 27001
- -
- Pricing model
- Per admin seat
Platform & deployment
Independently observed- Web
- Cloud / SaaS
Integrations (13)
Independently observed- HubSpot⇄•
- Shopify←•
- Mailchimp
- HelpDesk.com
- ChatBot.com
- KnowledgeBase
- OpenWidget
- Auth0
- Apple
- Microsoft
- OneLogin
- Metabase
LiveChat FAQ
Common questions about LiveChat, answered from independent, dated evidence.
What is LiveChat?
A web-based platform for real-time customer communication, supporting sales and support teams with live chat, chatbots, ticketing, and knowledge base features. Designed for businesses to engage visitors, handle inquiries asynchronously, and automate routine tasks. It is indexed under Chatbots Marketing.
How much does LiveChat cost?
LiveChat is a paid product; published pricing starts at $19 per month. It is sold across 4 plans (Starter, Business, Team and Enterprise). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.
What platforms does LiveChat support?
We have confirmed browser-based access to LiveChat. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.
Can LiveChat be self-hosted?
We have only confirmed a cloud / SaaS deployment for LiveChat, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.
What does LiveChat integrate with?
We have confirmed 12 integrations for LiveChat, including Mailchimp, HelpDesk.com, ChatBot.com, KnowledgeBase, OpenWidget, Auth0, Apple and Google, plus 4 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.
What security certifications does LiveChat have?
We have independently confirmed HIPAA and GDPR for LiveChat. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as LiveChat not holding them. Always confirm compliance directly before you rely on it.
LiveChat alternatives
Other chatbots marketing we track, ranked by the same independent score.
- FreshchatA scalable platform that allows customization and integration with enterprise applications and third-party serviceslow · 34%
- LandbotNo-code platform for building AI-powered chatbots and agents for websites and WhatsAppmedium · 54%
- ChatfuelAutomate WhatsApp and Instagram conversations to identify which leads become paying customerslow · 36%
- Respond.ioUnified platform for managing customer conversations across multiple channels using AI assistancelow · 20%
- UserlikeAI platform for automating customer support and sales communications across multiple channelsmedium · 52%
- DriftReal-time AI chat engagement for B2B sales teamslow · 8%
Compare LiveChat
Side by side against other chatbots marketing, attribute by attribute, with a source on every value.
The vioscaleAI score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for LiveChat, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Pricing transparency | 75 | 0.08 | 6.3 | ✓ |
| Capabilities | 58 | 0.05 | 2.8 | ✓ |
| Price level | 50 | 0.05 | 2.6 | ✓ |
| Security posture | 30 | 0.07 | 2.2 | ✓ |
| Integrations | 31 | 0.04 | 1.3 | ✓ |
| Reliability | 0 | 0.07 | 0.0 | - |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Content
| Attribute | Value | Evidence |
|---|---|---|
| Faq | 6 items | mediumsource · 2026-09-10 · 62% |
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | Pricing model: per_admin_seat · Salesforce hubspot crm sync: Yes · Generative ai llm response engine: Yes · Live human sales rep handoff routing: Yes | mediumsource · 2026-09-24 · 60% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 11 | mediumsource · 2026-08-18 · 60% |
Market
| Attribute | Value | Evidence |
|---|---|---|
| Availability | PrimaryMarkets: … · AvailabilityScope: global · AvailableCountries: … · NotAvailableCountries: … | highsource · 2026-09-24 · 75% |
Pricing
Security
Is LiveChat the right choice for you?
Tell us the job, the constraints and what you weigh most, and we will rank LiveChat against the rest of the chatbots marketing we index, using the same dated evidence weighted your way.
Free to run, no account needed to start. How the evaluation works
Is this your product?
This profile was built from public sources without asking you. You can take the badge below and use it anywhere, and you can claim the profile to correct anything we got wrong. Both are free, and neither moves LiveChat up or down: nobody can buy rank here, including you.
Take the badge
Live, always current, and free to use on your own site. It shows LiveChat's independent score and links back to this profile.
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Verify you control the domain, then point us at the pages that state the facts about LiveChat and add your own description and media. Free, and it does not change the score.
- Correct anything wrong, with evidence
- Point our crawler at the pages that matter
- Write your own description and add media
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