Freshchat vs Landbot
No leader: the top candidate Freshchat has only 0.25 confidence (low), below the 0.35 needed to declare a winner. The attribute-by-attribute breakdown below, with a source and date on every value, is the honest way to compare them.
Capabilities
Feature-by-feature on the axes that matter for chatbots marketing. “-” means undocumented, not absent.
What each one is
The product in its own terms, so the numbers below have context.
Freshchat
Freshchat enables businesses to engage customers across multiple communication channels including live chat, messaging apps, email, SMS, and voice. It includes AI-powered agents and assistant tools to help teams scale customer support and handle inquiries 24/7.
Landbot
A platform for creating conversational AI agents and chatbots that engage website visitors and WhatsApp users through interactive conversations, qualify leads in real-time, and integrate with CRMs and business tools to automate sales and support workflows.
Pricing
List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.
Freshchat
From $19/agent/month (annual billing). Free tier available for up to 10 agents with 14-day trial.
- FreeFree
- Chat widget on website and mobile apps
- Shared team inbox
- Email integration
- Roles and permissions
- Freddy AI Agent (first 500 sessions)
- Growth$19/agent/month billed annually
- All Free features plus:
- Social media messengers (Facebook, Instagram)
- SMS and messaging (WhatsApp, Line, Google Business Messages)
- Freddy AI Agent
- Reports and dashboards
- Pro$49/agent/month billed annually. Most Popular.
- All Growth features plus:
- Multilingual support (45+ languages)
- Custom dashboards and reporting
- Intelligent routing
- Multiple SLA policies
- +2 more
- Enterprise$79/agent/month billed annually
- All Pro features plus:
- Skill-based ticket routing
- Audit logs
- JWT authentication
- IP whitelisting and domain restrictions
- +1 more
Landbot
From €32/month. Free tier. 20% discount on annual billing.
- FreeFree
- Full builder and templates
- Test WhatsApp with demo number
- 1 seat
- Visual builder
- Starter€32/month billed annually (€40/month monthly)
- Everything from Free
- 2 seats
- 500 chats/month included
- 100 AI chats included
- Extra chats at €0.05 each
- Professional€80/month billed annually (€100/month monthly)
- Everything from Starter
- No Landbot branding
- 1 WhatsApp number included
- 300 AI chats included
- Essential integrations: HubSpot, Airtable, Webhooks
- +4 more
- BusinessContact sales
- Custom configuration
- Managed services available (Agent Studio)
Platform & deployment
Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.
Integrations
What each product connects to. Counts come from the vendor's own integration directory where one exists.
- Salesforce
Freshchat
- Slack
- Shopify
- Jira
- Five9
- Playvox
Landbot
- HubSpot
- Pipedrive
- Zoho
- Google Sheets
- Airtable
- Webhooks
- OpenAI
- Gemini
- n8n
- Zapier
- Facebook Messenger
- WhatsApp Business API
- Custom APIs
Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.