# Freshchat

> A cloud-based customer messaging platform for live chat, chatbots, and omnichannel support

- **Canonical URI:** https://www.vioscale.ai/software/freshchat
- **Category:** Chatbots Marketing
- **Homepage:** https://www.freshworks.com/live-chat-software/
- **Also known as:** freshchat
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-18T13:02:00.401Z

## Vioscale score

**82.1 / 100**, confidence 25% (low). Computed 2026-09-01. _(updating — computed under an earlier model version or past its freshness window.)_

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 50 | 0.052 | 2.6 | ✓ |
| reliability | 0 | 0.073 | 0 | - |
| capabilities | 0 | 0.04877777777777778 | 0 | - |
| integrations | 86.3 | 0.04066666666666666 | 3.5 | ✓ |
| security_posture | 10 | 0.073 | 0 | - |
| pricing_transparency | 100 | 0.084 | 8.4 | ✓ |

## Pricing

_As of 2026-08-18, [verify at source](https://www.freshworks.com/live-chat-software/pricing/). Independently observed._

from $19/mo · Subscription · Free tier · 14-day trial

> From $19/agent/month (annual billing). Free tier available for up to 10 agents with 14-day trial.

| Plan | Price | Free | Commitment |
|---|---|:--:|---|
| Free | Free | ✓ | min 1 seats |
| Growth | $19/agent/month billed annually | - | annual |
| Pro | $49/agent/month billed annually. Most Popular. | - | annual |
| Enterprise | $79/agent/month billed annually | - | annual |

### Free

Basic chat support for small teams

**Included limits:** agents: up to 10

- Chat widget on website and mobile apps
- Shared team inbox
- Email integration
- Roles and permissions
- Freddy AI Agent (first 500 sessions)

### Growth

Expanded channel support with AI assistance

- All Free features plus:
- Social media messengers (Facebook, Instagram)
- SMS and messaging (WhatsApp, Line, Google Business Messages)
- Freddy AI Agent
- Reports and dashboards

### Pro

Advanced automation and intelligent routing

- All Growth features plus:
- Multilingual support (45+ languages)
- Custom dashboards and reporting
- Intelligent routing
- Multiple SLA policies
- Agent availability dashboard
- Freddy AI Copilot

### Enterprise

Advanced security and compliance controls

- All Pro features plus:
- Skill-based ticket routing
- Audit logs
- JWT authentication
- IP whitelisting and domain restrictions
- Freddy AI Copilot

### Add-ons

- **Freddy AI Agent (beyond included sessions)** ($49 per 100 sessions)
- **Freddy AI Copilot** ($29/agent/mo)
- **Day passes** ($2 one-time + $7 one-time + $12 one-time)
- **Connector app tasks** ($80 per 5000 tasks)
- **Freshcaller voice** ($15/agent/mo)

## About

Freshchat enables businesses to engage customers across multiple communication channels including live chat, messaging apps, email, SMS, and voice. It includes AI-powered agents and assistant tools to help teams scale customer support and handle inquiries 24/7.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS

## Integrations (6)

_Independently observed._

- Slack
- Salesforce
- Shopify
- Jira
- Five9
- Playvox

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 1,000 | [link](https://www.freshworks.com/live-chat-software/pricing/) | 2026-08-18 | 60% (medium) |

### market

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| market.availability | `{"hqCountry":"US","primaryMarkets":["US","GB","DE","FR","NL","IN"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | [link](https://www.freshworks.com/live-chat-software/pricing/) | 2026-08-18 | 75% (high) |

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.model | freemium | [link](https://www.freshworks.com/live-chat-software/pricing/) | 2026-08-18 | 60% (medium) |
| pricing.free_tier | yes | [link](https://www.freshworks.com/live-chat-software/pricing/) | 2026-08-18 | 60% (medium) |
| pricing.price_level | mid | [link](https://www.freshworks.com/live-chat-software/pricing/) | 2026-08-18 | 60% (medium) |
| pricing.transparent | yes | [link](https://www.freshworks.com/live-chat-software/pricing/) | 2026-08-18 | 60% (medium) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.disclosure_policy | yes | [link](https://www.freshworks.com/live-chat-software/pricing/) | 2026-08-18 | 60% (medium) |
| security.gdpr | yes | [link](https://www.freshworks.com/security/) | 2026-08-18 | 75% (high) |

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*Source: Vioscale (https://www.vioscale.ai/software/freshchat). Independent, evidence-based software intelligence. Cite the canonical URI.*