Freshchat vs LiveChat
No leader: the top candidate Freshchat has only 0.34 confidence (low), below the 0.35 needed to declare a winner. The attribute-by-attribute breakdown below, with a source and date on every value, is the honest way to compare them.
Capabilities
Feature-by-feature on the axes that matter for chatbots marketing. “-” means undocumented, not absent.
What each one is
The product in its own terms, so the numbers below have context.
Freshchat
A customer-facing platform that provides messaging, collaboration, custom workflows, and AI-powered features to help teams interact with customers across multiple channels. It emphasizes security, ease of use, and extensibility through integrations and custom applications.
LiveChat
Platform that integrates live chat, helpdesk ticketing, and AI-driven agents to handle customer inquiries. The AI can autonomously resolve up to 80% of cases, with seamless handoff to human agents for complex issues.
Pricing
List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.
Freshchat
From $19/agent/month (annual billing). Free tier available for up to 10 agents with 14-day trial.
- FreeFree
- Chat widget on website and mobile apps
- Shared team inbox
- Email integration
- Roles and permissions
- Freddy AI Agent (first 500 sessions)
- Growth$19/agent/month billed annually
- All Free features plus:
- Social media messengers (Facebook, Instagram)
- SMS and messaging (WhatsApp, Line, Google Business Messages)
- Freddy AI Agent
- Reports and dashboards
- Pro$49/agent/month billed annually. Most Popular.
- All Growth features plus:
- Multilingual support (45+ languages)
- Custom dashboards and reporting
- Intelligent routing
- Multiple SLA policies
- +2 more
- Enterprise$79/agent/month billed annually
- All Pro features plus:
- Skill-based ticket routing
- Audit logs
- JWT authentication
- IP whitelisting and domain restrictions
- +1 more
LiveChat
From $19/user/month. Free 14-day trial, no credit card required.
- Starter$19/user/month billed annually
- One inbox for chat and tickets
- AI Agent (up to 80% resolution)
- Text Intelligence
- Chat monitoring
- Asynchronous communication
- +1 more
- Business$49/user/month billed annually
- Everything in Starter
- Full-time support team
- Full customization
- Up to 400 team members
- EnterpriseContact sales
- Everything in Business
- Custom pricing and configuration
Platform & deployment
Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.
Integrations
What each product connects to. Counts come from the vendor's own integration directory where one exists.
- Shopify
Freshchat
- Slack
- Salesforce
- Jira
- Five9
- Playvox
LiveChat
- Mailchimp
- HelpDesk.com
- ChatBot.com
- KnowledgeBase
- OpenWidget
- Auth0
- Apple
- Microsoft
- OneLogin
- Metabase
- HubSpot
Freshchat or LiveChat: which one depends on you
A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.
Free to run, no account needed to start. How the evaluation works
Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.