Fin by Intercom
AI-powered customer service platform combining human agents with intelligent automation
- Vendor
- Intercom
- Also known as
- fin-by-intercom
Available worldwide
What is Fin by Intercom?
Unified helpdesk platform integrating human support agents with Fin, an AI agent that independently resolves customer inquiries across multiple channels. Includes ticket management, knowledge base, live chat, automation workflows, and analytics with extensive third-party integrations.
Fin by Intercom pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
From $85/seat/month for base plans. Fin at $0.99 per resolved outcome. 14-day free trial.
Essential
Customer support for individuals, startups, and small businesses
- Fin AI Agent
- Shared inbox
- Ticketing system
- Public help center
- Automation tools
Advanced
Multiple inboxes and advanced automation for growing support teams
- lite_seats
- 20
- Multiple team inboxes
- Workflows automation builder
- Private and multilingual Help Center
- 20 free Lite seats
Expert
Enterprise security and compliance features for large teams
- lite_seats
- 50
- SSO & identity management
- HIPAA support
- Service level agreements (SLAs)
- Multibrand Messenger/Help Center
- 50 free Lite seats
Add-ons
- Fin AI Agent$0.99 per outcome
- Copilot (AI Assistant per agent)$29/agent/mo + $35/agent/mo
- Pro (Advanced AI + Operator)$99/mo
- SMS
- Email Campaigns
- Phone Support
What Fin by Intercom does
The capabilities that matter for chatbots support, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Rigid decision tree flow builder
- -
- Generative AI LLM answers
- ✓
- Hallucination guardrails and grounding controls
- ✓
- Knowledge base scraping ingestion
- ✓
- Seamless human agent escalation handoff
- ✓
- Transactional API actions in chat
- ✓
- Omnichannel whatsapp SMS deployment
- ✓
- Multilingual real time translation
- ✓
- Zendesk salesforce help desk integration
- ✓
- SOC2 type ii
- ✓
- ISO 27001
- ✓
- Pricing model
- Tiered subscription
Platform & deployment
Independently observed- Web
- Cloud / SaaS
Integrations (32)
Independently observed- Shopify•
- Github•
- HubSpot⇄•
- Attio←•
- Linear←•
- Asana←•
- Zendesk←
- Guru←•
- Confluence←
- Notion←
- Slite←•
- Glean←•
- Sentry←•
- Fullview←•
- Pendo←•
- Fullstory←•
- PostHog←
- Email⇄•
- SMS⇄•
- WhatsApp⇄•
- Phone⇄•
- Social Media←•
- Intercom Helpdesk
- Salesforce Service Cloud
- HubSpot Service Hub
- Freshdesk
- Freshchat
- Slack
- Jira
- Discord
- Salesforce
- Stripe
Security & compliance
Independently observed- SOC 2 Type II · Type IIactive
- ISO 27001active
- ISO 42001active
- AIUC-1active
- ISO 27701active
Fin by Intercom FAQ
Common questions about Fin by Intercom, answered from independent, dated evidence.
What is Fin by Intercom?
A customer service platform that merges AI-powered issue resolution with human agent tools, managing conversations across email, chat, phone, messaging, and social channels through a shared workspace where AI and agents collaborate and learn from each other. It is indexed under Chatbots Support.
Source: https://www.intercom.com/pricing
Is Fin by Intercom free?
Fin by Intercom offers a free tier, so you can start without paying. Paid plans start at $29 per user per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.
Source: https://www.intercom.com/pricing
What platforms does Fin by Intercom support?
We have confirmed browser-based access to Fin by Intercom. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.
Source: https://www.intercom.com/pricing
Can Fin by Intercom be self-hosted?
We have only confirmed a cloud / SaaS deployment for Fin by Intercom, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.
Source: https://www.intercom.com/pricing
What does Fin by Intercom integrate with?
We have confirmed 11 integrations for Fin by Intercom, including Intercom Helpdesk, Salesforce Service Cloud, HubSpot Service Hub, Freshdesk, Freshchat, Slack, Jira and Discord, plus 3 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.
Source: https://www.intercom.com/pricing
What security certifications does Fin by Intercom have?
We have independently confirmed SOC 2, ISO 27001, HIPAA and GDPR for Fin by Intercom. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Fin by Intercom not holding them. Always confirm compliance directly before you rely on it.
Where is Fin by Intercom available?
Fin by Intercom is available worldwide. Its primary markets are the United States and the United Kingdom. The vendor is headquartered in Ireland.
Source: https://www.intercom.com/pricing
Fin by Intercom alternatives
Other chatbots support we track, ranked by the same independent score.
- BotpressAI-powered platform for automating customer support conversationsmedium · 53%
- Forethoughtlow · 38%
- CognigyEnterprise platform for building AI agents that handle customer support across voice, messaging, and chat channelslow · 20%
- Rasalow · 36%
- Kore.aiEnterprise platform for building and deploying autonomous AI agentslow · 39%
- HelpshiftAn AI-powered customer engagement platform for gaming studios to manage player support and safety at scalelow · 39%
Compare Fin by Intercom
Side by side against other chatbots support, attribute by attribute, with a source on every value.
The vioscaleAI score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Fin by Intercom, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Pricing transparency | 75 | 0.08 | 6.3 | ✓ |
| Security posture | 80 | 0.07 | 5.8 | ✓ |
| Capabilities | 100 | 0.05 | 4.9 | ✓ |
| Integrations | 76 | 0.04 | 3.1 | ✓ |
| Reliability | 40 | 0.07 | 2.9 | ✓ |
| Price level | 25 | 0.05 | 1.3 | ✓ |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Content
| Attribute | Value | Evidence |
|---|---|---|
| Faq | 7 items | mediumsource · 2026-09-10 · 62% |
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | Iso 27001: Yes · Soc2 type ii: Yes · Pricing model: tiered_subscription · Deployment model: native_helpdesk_platform_feature · Generative ai llm answers: Yes · Knowledge base scraping ingestion: Yes | mediumsource · 2026-10-02 · 60% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 450 | mediumsource · 2026-10-02 · 60% |
Market
| Attribute | Value | Evidence |
|---|---|---|
| Availability | PrimaryMarkets: … · AvailabilityScope: global · AvailableCountries: … · NotAvailableCountries: … | highsource · 2026-10-02 · 75% |
Pricing
Reliability
| Attribute | Value | Evidence |
|---|---|---|
| Sla pct | 99.8 | mediumsource · 2026-10-02 · 60% |
Security
| Attribute | Value | Evidence |
|---|---|---|
| Gdpr | Yes | highsource · 2026-10-02 · 75% |
| Hipaa | Yes | mediumsource · 2026-09-06 · 60% |
| Iso27001 | Yes | highsource · 2026-10-02 · 75% |
| Soc2 | Yes | highsource · 2026-10-02 · 75% |
| Certifications | SOC 2 Type II, ISO 27001, ISO 42001, AIUC-1, ISO 27701 | mediumsource · 2026-10-02 · 60% |
| Trust center | https://www.intercom.com/security | mediumsource · 2026-10-02 · 60% |
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