Fin by Intercom
A customer service platform combining helpdesk software with an AI agent for automating and managing customer conversations across multiple channels
- Also known as
- fin-by-intercom
Available worldwide · Popular in: US, GB
What is Fin by Intercom?
Intercom is a support platform that integrates an AI agent (Fin) natively with human support tools, enabling teams to handle customer inquiries through email, chat, phone, WhatsApp, and social media from a single inbox. The AI agent automatically resolves issues, with complex cases handed off to human agents with full context.
Fin by Intercom pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
From $29/seat/month (Essential plan). Fin AI Agent usage at $0.99 per resolved conversation plus tiered subscription. Free trial for 14 days; free Lite seats included on higher plans.
Essential
For individuals, startups, and small businesses
- Fin AI Agent
- Shared inbox and ticketing
- Public help center
- Unlimited live chat, support email, in-app chats, banners, tooltips
Advanced
For growing support teams
- lite_seats
- 20 free
- Multiple team inboxes
- Workflows automation builder
- Private and multilingual help center
- 20 free Lite seats
- Unlimited live chat, support email, in-app chats, banners, tooltips
Expert
For large support teams requiring collaboration, security, and multibrand features
- lite_seats
- 50 free
- Multiple team inboxes
- Workflows automation builder
- Private and multilingual help center
- 50 free Lite seats
- SSO and identity management
- HIPAA support
- Service level agreements (SLAs)
- Multibrand messenger/help center
- Unlimited live chat, support email, in-app chats, banners, tooltips
Add-ons
- Copilot & AI Auto-translation$29/agent/mo
- Fin Pro$99/mo
- Proactive Support Plus
- Fin AI Agent (standalone, per outcome)$0.99 per resolved_conversation
What Fin by Intercom does
The capabilities that matter for chatbots support, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Rigid decision tree flow builder
- -
- Generative AI LLM answers
- ✓
- Hallucination guardrails and grounding controls
- ✓
- Knowledge base scraping ingestion
- ✓
- Seamless human agent escalation handoff
- ✓
- Transactional API actions in chat
- ✓
- Omnichannel whatsapp SMS deployment
- ✓
- Multilingual real time translation
- ✓
- Zendesk salesforce help desk integration
- -
- SOC2 type ii
- ✓
- ISO 27001
- ✓
- Pricing model
- Tiered subscription
Platform & deployment
Independently observed- iOS
- Web
- Android
- Cloud / SaaS
Integrations (10)
Independently observed- Intercom Helpdesk
- Salesforce Service Cloud
- HubSpot Service Hub
- Freshdesk
- Freshchat
- Slack
- Jira
- Discord
- Salesforce
- Stripe
Fin by Intercom alternatives
Other chatbots support we track, ranked by the same independent score.
- BotpressAI platform automating customer support by handling complex tickets, transactions, and workflows without routine escalationsmedium · 54%
- ForethoughtCustomer support platform combining AI agent automation with real-time support staff assistancelow · 40%
- RasaA developer platform for building enterprise AI agents that extend language models with reliable business logic and deterministic workflowslow · 26%
- Kore.aiEnterprise platform for building and deploying autonomous AI agentslow · 29%
- CognigyAI agent platform for automating customer service conversations across channelslow · 13%
- Helpshiftlow · 15%
Compare Fin by Intercom
Side by side against other chatbots support, attribute by attribute, with a source on every value.
The Vioscale score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Fin by Intercom, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Pricing transparency | 100 | 0.08 | 8.4 | ✓ |
| Security posture | 80 | 0.07 | 5.8 | ✓ |
| Capabilities | 100 | 0.05 | 4.9 | ✓ |
| Integrations | 73 | 0.04 | 3.0 | ✓ |
| Reliability | 40 | 0.07 | 2.9 | ✓ |
| Price level | 50 | 0.05 | 2.6 | ✓ |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | Iso 27001: Yes · Soc2 type ii: Yes · Pricing model: tiered_subscription · Deployment model: native_helpdesk_platform_feature · Generative ai llm answers: Yes · Knowledge base scraping ingestion: Yes | mediumsource · 2026-08-21 · 60% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 350 | mediumsource · 2026-08-21 · 60% |
Market
| Attribute | Value | Evidence |
|---|---|---|
| Availability | HqCountry: IE · PrimaryMarkets: … · AvailabilityScope: global · AvailableCountries: … · NotAvailableCountries: … | highsource · 2026-08-21 · 75% |
Pricing
Reliability
| Attribute | Value | Evidence |
|---|---|---|
| Sla pct | 99.8 | mediumsource · 2026-08-21 · 60% |