Comparison

Cognigy vs Fin by Intercom

On the evidence we track, Fin by Intercom leads this comparison with a composite score of 74/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.

Cognigy full profile →Fin by Intercom full profile →

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Cognigy19

★Fin by Intercom74

Attribute comparison across 2 tools
Attribute	Cognigy	Fin by IntercomLeader
Vioscale score	19 / 100low · 13%updating	74 / 100high · 76%updating
Pricing
Free tierpricing.free_tier	-	✓
Modelpricing.model	commercial	freemium
Price levelpricing.price_level	-	mid
Starting pricepricing.starting_price	-	$29
Transparentpricing.transparent	-	✓
Integrations
Countintegrations.count	7	350
Security
Gdprsecurity.gdpr	-	✓
Hipaasecurity.hipaa	-	✓
Iso27001security.iso27001	-	✓
Pcisecurity.pci	✓	-
Soc2security.soc2	-	✓
Reliability
Sla pctreliability.sla_pct	-	99.8
Market
Availabilitymarket.availability	Available worldwide · HQ DE	Available worldwide · Popular in US, GB · HQ IE

Score

Vioscale score

Cognigy19 / 100low · 13%updating

Fin by Intercom74 / 100high · 76%updating

Pricing

Free tier

Cognigy–

Fin by Intercom✓

Model

Cognigycommercial

Fin by Intercomfreemium

Price level

Cognigy–

Fin by Intercommid

Starting price

Cognigy–

Fin by Intercom$29

Transparent

Cognigy–

Fin by Intercom✓

Integrations

Count

Cognigy7

Fin by Intercom350

Security

Gdpr

Cognigy–

Fin by Intercom✓

Hipaa

Cognigy–

Fin by Intercom✓

Iso27001

Cognigy–

Fin by Intercom✓

Pci

Cognigy✓

Fin by Intercom–

Soc2

Cognigy–

Fin by Intercom✓

Reliability

Sla pct

Cognigy–

Fin by Intercom99.8

Market

Availability

CognigyAvailable worldwide · HQ DE

Fin by IntercomAvailable worldwide · Popular in US, GB · HQ IE

Capabilities

Feature-by-feature on the axes that matter for chatbots support. “-” means undocumented, not absent.

Capability comparison for Chatbots Support
Capability	Cognigy	Fin by Intercom
Capabilities
Rigid decision tree flow builder	-	-
Generative AI LLM answers	-	✓
Hallucination guardrails and grounding controls	-	✓
Knowledge base scraping ingestion	-	✓
Seamless human agent escalation handoff	-	✓
Transactional API actions in chat	-	✓
Omnichannel whatsapp SMS deployment	-	✓
Multilingual real time translation	-	✓
Zendesk salesforce help desk integration	-	-
SOC2 type ii	-	✓
ISO 27001	-	✓
Pricing model	-	Tiered subscription

Capabilities

Rigid decision tree flow builder

Cognigy-

Fin by Intercom-

Generative AI LLM answers

Cognigy-

Fin by Intercom✓

Hallucination guardrails and grounding controls

Cognigy-

Fin by Intercom✓

Knowledge base scraping ingestion

Cognigy-

Fin by Intercom✓

Seamless human agent escalation handoff

Cognigy-

Fin by Intercom✓

Transactional API actions in chat

Cognigy-

Fin by Intercom✓

Omnichannel whatsapp SMS deployment

Cognigy-

Fin by Intercom✓

Multilingual real time translation

Cognigy-

Fin by Intercom✓

Zendesk salesforce help desk integration

Cognigy-

Fin by Intercom-

SOC2 type ii

Cognigy-

Fin by Intercom✓

ISO 27001

Cognigy-

Fin by Intercom✓

Pricing model

Cognigy-

Fin by IntercomTiered subscription

What each one is

The product in its own terms, so the numbers below have context.

Cognigy

Enterprise platform for deploying conversational AI agents to automate customer service interactions at scale across voice, chat, and messaging channels.

Independently observed

Fin by Intercom

Leader

Intercom is a support platform that integrates an AI agent (Fin) natively with human support tools, enabling teams to handle customer inquiries through email, chat, phone, WhatsApp, and social media from a single inbox. The AI agent automatically resolves issues, with complex cases handed off to human agents with full context.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

Cognigy

Pricing not documented yet.

Fin by Intercom

Leader

from $29/seat/moHybridFree tier14-day trial

From $29/seat/month (Essential plan). Fin AI Agent usage at $0.99 per resolved conversation plus tiered subscription. Free trial for 14 days; free Lite seats included on higher plans.

Essential$29/seat/month
- Fin AI Agent
- Shared inbox and ticketing
- Public help center
- Unlimited live chat, support email, in-app chats, banners, tooltips
Advanced$85/seat/month plus 20 free Lite seats
- Multiple team inboxes
- Workflows automation builder
- Private and multilingual help center
- 20 free Lite seats
- Unlimited live chat, support email, in-app chats, banners, tooltips
Expert$132/seat/month plus 50 free Lite seats
- Multiple team inboxes
- Workflows automation builder
- Private and multilingual help center
- 50 free Lite seats
- SSO and identity management
- +4 more

as of 2026-08-21verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platform and deployment support comparison
Supports	Cognigy	Fin by Intercom
WebPlatforms	✓	✓
iOSPlatforms	✗	✓
AndroidPlatforms	✗	✓
CLIPlatforms	✓	✗
Cloud / SaaSDeployment	✓	✓
Self-hostedDeployment	✓	✗

Platforms

Web

Cognigy✓

Fin by Intercom✓

iOS

Cognigy✗

Fin by Intercom✓

Android

Cognigy✗

Fin by Intercom✓

CLI

Cognigy✓

Fin by Intercom✗

Deployment

Cloud / SaaS

Cognigy✓

Fin by Intercom✓

Self-hosted

Cognigy✓

Fin by Intercom✗

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

Cognigy

7 total

WhatsApp
Facebook
iMessage
SMS
Azure
AWS
WebRTC

Independently observed

Fin by Intercom

Leader

10 total

Intercom Helpdesk
Salesforce Service Cloud
HubSpot Service Hub
Freshdesk
Freshchat
Slack
Jira
Discord
Salesforce
Stripe

Independently observed

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.