# Fin by Intercom

> A customer service platform combining helpdesk software with an AI agent for automating and managing customer conversations across multiple channels

- **Canonical URI:** https://www.vioscale.ai/software/fin-by-intercom
- **Category:** Chatbots Support
- **Homepage:** https://www.intercom.com
- **Also known as:** fin-by-intercom
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-21T12:51:37.721Z

## Vioscale score

**74.3 / 100**, confidence 76% (high). Computed 2026-09-01. _(updating — computed under an earlier model version or past its freshness window.)_

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 50 | 0.052 | 2.6 | ✓ |
| reliability | 40 | 0.073 | 2.9 | ✓ |
| capabilities | 100 | 0.04877777777777778 | 4.9 | ✓ |
| integrations | 73.2 | 0.04066666666666666 | 3 | ✓ |
| security_posture | 80 | 0.073 | 5.8 | ✓ |
| pricing_transparency | 100 | 0.084 | 8.4 | ✓ |

## Pricing

_As of 2026-08-21, [verify at source](https://www.intercom.com/pricing). Independently observed._

from $29/seat/mo · Hybrid · Free tier · 14-day trial

> From $29/seat/month (Essential plan). Fin AI Agent usage at $0.99 per resolved conversation plus tiered subscription. Free trial for 14 days; free Lite seats included on higher plans.

| Plan | Price | Free | Commitment |
|---|---|:--:|---|
| Essential | $29/seat/month | - | monthly |
| Advanced | $85/seat/month plus 20 free Lite seats | - | monthly |
| Expert | $132/seat/month plus 50 free Lite seats | - | monthly |

### Essential

For individuals, startups, and small businesses

- Fin AI Agent
- Shared inbox and ticketing
- Public help center
- Unlimited live chat, support email, in-app chats, banners, tooltips

### Advanced

For growing support teams

**Included limits:** lite_seats: 20 free

- Multiple team inboxes
- Workflows automation builder
- Private and multilingual help center
- 20 free Lite seats
- Unlimited live chat, support email, in-app chats, banners, tooltips

### Expert

For large support teams requiring collaboration, security, and multibrand features

**Included limits:** lite_seats: 50 free

- Multiple team inboxes
- Workflows automation builder
- Private and multilingual help center
- 50 free Lite seats
- SSO and identity management
- HIPAA support
- Service level agreements (SLAs)
- Multibrand messenger/help center
- Unlimited live chat, support email, in-app chats, banners, tooltips

### Add-ons

- **Copilot & AI Auto-translation** ($29/agent/mo)
- **Fin Pro** ($99/mo)
- **Proactive Support Plus**
- **Fin AI Agent (standalone, per outcome)** ($0.99 per resolved_conversation)

## About

Intercom is a support platform that integrates an AI agent (Fin) natively with human support tools, enabling teams to handle customer inquiries through email, chat, phone, WhatsApp, and social media from a single inbox. The AI agent automatically resolves issues, with complex cases handed off to human agents with full context.

_Independently observed._

## Platform & deployment

- **Platforms:** iOS, Web, Android
- **Deployment:** Cloud / SaaS

## Integrations (10)

_Independently observed._

- Intercom Helpdesk
- Salesforce Service Cloud
- HubSpot Service Hub
- Freshdesk
- Freshchat
- Slack
- Jira
- Discord
- Salesforce
- Stripe

## Capabilities

_The capabilities that matter for Chatbots Support. "-" = undocumented, not absent._

| Capability | Supported |
|---|:--:|
| **Capabilities** | |
| Rigid decision tree flow builder | - |
| Generative AI LLM answers | ✓ |
| Hallucination guardrails and grounding controls | ✓ |
| Knowledge base scraping ingestion | ✓ |
| Seamless human agent escalation handoff | ✓ |
| Transactional API actions in chat | ✓ |
| Omnichannel whatsapp SMS deployment | ✓ |
| Multilingual real time translation | ✓ |
| Zendesk salesforce help desk integration | - |
| SOC2 type ii | ✓ |
| ISO 27001 | ✓ |
| Pricing model | Tiered subscription |

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### market

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| market.availability | `{"hqCountry":"IE","primaryMarkets":["US","GB"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | [link](https://www.intercom.com/pricing) | 2026-08-21 | 75% (high) |

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.free_tier | yes | [link](https://www.intercom.com/pricing) | 2026-08-21 | 60% (medium) |
| pricing.model | freemium | [link](https://www.intercom.com/pricing) | 2026-08-21 | 60% (medium) |
| pricing.price_level | mid | [link](https://www.intercom.com/pricing) | 2026-08-21 | 60% (medium) |
| pricing.transparent | yes | [link](https://www.intercom.com/pricing) | 2026-08-21 | 60% (medium) |
| pricing.starting_price | `{"amount":29,"currency":"USD"}` | [link](https://www.intercom.com/pricing) | 2026-08-21 | 60% (medium) |

### reliability

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| reliability.sla_pct | 99.8 | [link](https://www.intercom.com/pricing) | 2026-08-21 | 60% (medium) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.gdpr | yes | [link](https://www.intercom.com/security) | 2026-08-21 | 75% (high) |
| security.hipaa | yes | [link](https://www.intercom.com/security) | 2026-08-21 | 75% (high) |
| security.iso27001 | yes | [link](https://www.intercom.com/security) | 2026-08-21 | 75% (high) |
| security.soc2 | yes | [link](https://www.intercom.com/security) | 2026-08-21 | 75% (high) |

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 350 | [link](https://www.intercom.com/pricing) | 2026-08-21 | 60% (medium) |

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*Source: Vioscale (https://www.vioscale.ai/software/fin-by-intercom). Independent, evidence-based software intelligence. Cite the canonical URI.*