Botpress
AI-powered platform for automating customer support conversations
- Also known as
- botpress
Available worldwide
What is Botpress?
A customer support platform that uses AI agents to automatically handle complex customer issues including refunds, account updates, and multi-step workflows, with built-in escalation to human agents when needed.
Botpress pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
From free to $750+/mo. Conversation-based pricing with auto-recharge on overage.
Free
Free- ai_agents
- 3
- conversations
- 100/mo
- 100 conversations/mo
- 3 AI agents
- Help Center
- Community support
Plus
- conversations
- 250/mo
- 250 conversations/mo included
- Packs of 100 conversations for $65
- Unlimited AI agents
- Remove Botpress branding
- Help Center with custom domain
- Technical support via live chat
Team
Contact sales- conversations
- 1,500/mo
- 1,500 conversations/mo included
- Unlimited seats
- Teams, routing & RBAC
- Team analytics
- Real-time collaboration
- Custom storage
- Uptime SLA
- Direct support access
Add-ons
- Storage add-on$40/mo
What Botpress does
The capabilities that matter for chatbots support, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Rigid decision tree flow builder
- ✓
- Generative AI LLM answers
- ✓
- Hallucination guardrails and grounding controls
- ✗
- Knowledge base scraping ingestion
- ✓
- Seamless human agent escalation handoff
- ✓
- Transactional API actions in chat
- ✓
- Omnichannel whatsapp SMS deployment
- ✓
- Multilingual real time translation
- ✗
- Zendesk salesforce help desk integration
- ✓
- SOC2 type ii
- ✓
- ISO 27001
- ✗
- Pricing model
- Tiered subscription
Platform & deployment
Independently observed- Web
- Cloud / SaaS
- Self-hosted
Integrations (7)
Independently observed- Facebook Messenger
- Telegram
- Slack
- Webflow
- Zendesk
- Web Chat•
Security & compliance
Independently observed- SOC 2 Type II · Type IIactive · KPMG
Botpress FAQ
Common questions about Botpress, answered from independent, dated evidence.
What is Botpress?
A development platform that enables teams to create chatbots using language models and visual tools, deployable across multiple communication channels with built-in team collaboration. It is indexed under Chatbots Support.
Source: https://botpress.com/pricing
Is Botpress free?
Botpress offers a free tier, so you can start without paying. Paid plans start at $150 per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.
Source: https://botpress.com/pricing
What platforms does Botpress support?
We have confirmed browser-based access to Botpress. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.
Source: https://botpress.com/pricing
Can Botpress be self-hosted?
Yes. Botpress can be deployed cloud / SaaS and self-hosted, so it does not have to run on the vendor's infrastructure.
Source: https://botpress.com/pricing
What does Botpress integrate with?
We have confirmed 7 integrations for Botpress, including WhatsApp, Facebook Messenger, Telegram, Slack, Webflow, Zendesk and Web Chat. This is what we could verify from public sources, so the vendor may support others we have not indexed.
Source: https://botpress.com/pricing
What security certifications does Botpress have?
We have independently confirmed SOC 2, HIPAA and GDPR for Botpress. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Botpress not holding them. Always confirm compliance directly before you rely on it.
Source: https://botpress.com/pricing
Botpress alternatives
Other chatbots support we track, ranked by the same independent score.
- Fin by IntercomAI-powered customer service platform combining human agents with intelligent automationmedium · 74%
- Forethoughtlow · 38%
- CognigyEnterprise platform for building AI agents that handle customer support across voice, messaging, and chat channelslow · 20%
- Rasalow · 36%
- Kore.aiEnterprise platform for building and deploying autonomous AI agentslow · 39%
- HelpshiftAn AI-powered customer engagement platform for gaming studios to manage player support and safety at scalelow · 39%
Compare Botpress
Side by side against other chatbots support, attribute by attribute, with a source on every value.
The vioscaleAI score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Botpress, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Pricing transparency | 100 | 0.08 | 8.4 | ✓ |
| Capabilities | 100 | 0.05 | 4.9 | ✓ |
| Security posture | 55 | 0.07 | 4.0 | ✓ |
| Price level | 25 | 0.05 | 1.3 | ✓ |
| Integrations | 24 | 0.04 | 1.0 | ✓ |
| Reliability | 0 | 0.07 | 0.0 | - |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Content
| Attribute | Value | Evidence |
|---|---|---|
| Faq | 6 items | mediumsource · 2026-09-10 · 60% |
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | Iso 27001: No · Soc2 type ii: Yes · Pricing model: tiered_subscription · Architecture model: managed_cloud_saas · Generative ai llm answers: Yes · Rigid decision tree flow builder: Yes | mediumsource · 2026-10-07 · 60% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 6 | mediumsource · 2026-10-07 · 60% |
Market
| Attribute | Value | Evidence |
|---|---|---|
| Availability | PrimaryMarkets: … · AvailabilityScope: global · AvailableCountries: … · NotAvailableCountries: … | highsource · 2026-10-07 · 75% |
Pricing
Security
Is Botpress the right choice for you?
Tell us the job, the constraints and what you weigh most, and we will rank Botpress against the rest of the chatbots support we index, using the same dated evidence weighted your way.
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