Botpress
AI platform automating customer support by handling complex tickets, transactions, and workflows without routine escalations
- Also known as
- botpress
Available worldwide
What is Botpress?
An AI-native customer service platform that processes support tickets, manages refunds and account updates, and runs multi-step workflows automatically. It works alongside existing helpdesks or as a standalone system, learning from each resolved ticket to automate similar future requests.
Botpress pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
From $150/mo (Plus tier). Free tier with 100 conversations/mo.
Free
Free- conversations
- 100/mo
- 3 AI agents
- Resolution SLA
- Help Center
- Community support
Plus
- conversations
- 250/mo
- Unlimited AI agents
- Remove Botpress branding
- Help Center with custom domain
- Live chat technical support
- $0.10 AI usage per conversation included
Team
Contact sales- conversations
- 1500/mo
- Teams, routing & RBAC
- Team-level analytics
- Real-time collaboration
- Custom conversation volume
- Dedicated support engineer
- Uptime SLA
- Custom storage
Add-ons
- Storage add-on$40/mo
What Botpress does
The capabilities that matter for chatbots support, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Rigid decision tree flow builder
- ✓
- Generative AI LLM answers
- ✓
- Hallucination guardrails and grounding controls
- ✗
- Knowledge base scraping ingestion
- ✓
- Seamless human agent escalation handoff
- ✓
- Transactional API actions in chat
- ✓
- Omnichannel whatsapp SMS deployment
- ✗
- Multilingual real time translation
- ✗
- Zendesk salesforce help desk integration
- ✓
- SOC2 type ii
- ✓
- ISO 27001
- ✗
- Pricing model
- Tiered subscription
Platform & deployment
Independently observed- Web
- Cloud / SaaS
Integrations (6)
Independently observed- Facebook Messenger
- Telegram
- Slack
- Webflow
- Zendesk
Botpress alternatives
Other chatbots support we track, ranked by the same independent score.
- Fin by IntercomA customer service platform combining helpdesk software with an AI agent for automating and managing customer conversations across multiple channelshigh · 76%
- ForethoughtCustomer support platform combining AI agent automation with real-time support staff assistancelow · 40%
- RasaA developer platform for building enterprise AI agents that extend language models with reliable business logic and deterministic workflowslow · 26%
- Kore.aiEnterprise platform for building and deploying autonomous AI agentslow · 29%
- CognigyAI agent platform for automating customer service conversations across channelslow · 13%
- Helpshiftlow · 15%
Compare Botpress
Side by side against other chatbots support, attribute by attribute, with a source on every value.
The Vioscale score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Botpress, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Pricing transparency | 100 | 0.08 | 8.4 | ✓ |
| Capabilities | 100 | 0.05 | 4.9 | ✓ |
| Security posture | 55 | 0.07 | 4.0 | ✓ |
| Price level | 25 | 0.05 | 1.3 | ✓ |
| Integrations | 24 | 0.04 | 1.0 | ✓ |
| Reliability | 0 | 0.07 | 0.0 | - |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | Iso 27001: No · Soc2 type ii: Yes · Pricing model: tiered_subscription · Architecture model: managed_cloud_saas · Generative ai llm answers: Yes · Rigid decision tree flow builder: Yes | mediumsource · 2026-08-25 · 60% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 6 | mediumsource · 2026-08-25 · 60% |
Market
| Attribute | Value | Evidence |
|---|---|---|
| Availability | PrimaryMarkets: … · AvailabilityScope: global · AvailableCountries: … · NotAvailableCountries: … | highsource · 2026-08-25 · 75% |