# Document360

> AI-powered knowledge base and documentation platform

- **Canonical URI:** https://www.vioscale.ai/software/document360
- **Category:** Knowledge Base
- **Homepage:** https://document360.com/
- **Also known as:** document360
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-25T12:21:03.974Z

## Vioscale score

**63.2 / 100**, confidence 55% (medium). Computed 2026-09-01. _(updating — computed under an earlier model version or past its freshness window.)_

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 80 | 0.052 | 4.2 | ✓ |
| reliability | 0 | 0.073 | 0 | - |
| capabilities | 96 | 0.04877777777777778 | 4.7 | ✓ |
| integrations | 51.3 | 0.04066666666666666 | 2.1 | ✓ |
| security_posture | 80 | 0.073 | 5.8 | ✓ |
| pricing_transparency | 25 | 0.084 | 2.1 | ✓ |

## Pricing

_As of 2026-08-25, [verify at source](https://document360.com/). Independently observed._

Subscription · Free tier

| Plan | Price | Free | Commitment |
|---|---|:--:|---|
| Business | - | - | - |
| Enterprise | - | - | - |

## About

A cloud-based documentation platform that combines AI-assisted search, automated content generation, and self-service support capabilities. Designed for teams to create, maintain, and publish intelligent knowledge bases with multi-language support and enterprise-grade security.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS

## Integrations (9)

_Independently observed._

- Slack
- Intercom
- Zendesk
- Salesforce
- GitHub
- Crowdin
- ChatGPT
- Claude
- Copilot

## Capabilities

_The capabilities that matter for Knowledge Base. "-" = undocumented, not absent._

| Capability | Supported |
|---|:--:|
| **Capabilities** | |
| Public customer facing help center | ✓ |
| Internal employee facing role security | ✓ |
| Multilingual article translation versioning | ✓ |
| In app contextual help widget embed | ✓ |
| Ticket deflection analytics and failed search tracking | ✓ |
| Content staleness and review expiration reminders | - |
| Markdown and wysiwyg rich text editor | - |
| Custom domain cname and css branding | ✓ |
| Chatbots and AI agent ingestion API | ✓ |
| SOC2 type ii | ✓ |
| ISO 27001 | ✓ |
| Pricing model | Tiered subscription |

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.model | freemium | [link](https://document360.com/) | 2026-08-25 | 60% (medium) |
| pricing.free_tier | yes | [link](https://document360.com/) | 2026-08-25 | 60% (medium) |
| pricing.price_level | low | [link](https://document360.com/) | 2026-08-25 | 60% (medium) |
| pricing.transparent | no | [link](https://document360.com/) | 2026-08-25 | 60% (medium) |

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 60 | [link](https://document360.com/) | 2026-08-25 | 60% (medium) |

### market

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | [link](https://document360.com/) | 2026-08-25 | 75% (high) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.gdpr | yes | [link](https://document360.com/blog/privacy-compliance-in-documentation/) | 2026-08-25 | 75% (high) |
| security.hipaa | yes | [link](https://document360.com/blog/privacy-compliance-in-documentation/) | 2026-08-25 | 75% (high) |
| security.iso27001 | yes | [link](https://document360.com/blog/privacy-compliance-in-documentation/) | 2026-08-25 | 75% (high) |
| security.soc2 | yes | [link](https://document360.com/blog/privacy-compliance-in-documentation/) | 2026-08-25 | 75% (high) |

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*Source: Vioscale (https://www.vioscale.ai/software/document360). Independent, evidence-based software intelligence. Cite the canonical URI.*