# Zammad

> A unified helpdesk platform that brings together customer support interactions across all communication channels

- **Canonical URI:** https://www.vioscale.ai/software/zammad
- **Category:** Help Desk
- **Homepage:** https://zammad.com
- **Also known as:** zammad
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-19T13:22:59.503Z

## Vioscale score

**57.5 / 100**, confidence 43% (low). Computed 2026-09-01.

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 50 | 0.052 | 2.6 | ✓ |
| reliability | 0 | 0.073 | 0 | - |
| capabilities | 0 | 0.04877777777777778 | 0 | - |
| integrations | 37.4 | 0.04066666666666666 | 1.5 | ✓ |
| security_posture | 25 | 0.073 | 1.8 | ✓ |
| pricing_transparency | 100 | 0.084 | 8.4 | ✓ |

## Pricing

_As of 2026-08-19, [verify at source](https://zammad.com/en/pricing/table). Independently observed._

from €25/mo · Subscription · Free tier

> From €7/agent/month (hosted annual) or €25/month (self-hosted). Free trial available.

| Plan | Price | Free | Commitment |
|---|---|:--:|---|
| Starter (Hosted, Annual) | €7/agent/month, up to 35 agents | - | annual |
| Starter (Hosted, Monthly) | €9/agent/month, up to 35 agents | - | monthly |
| Professional (Hosted, Annual) | €16/agent/month, unlimited agents | - | annual |
| Professional (Hosted, Monthly) | €18/agent/month, unlimited agents | - | monthly |
| Enterprise (Hosted) | Contact sales | - | annual |
| Starter (Self-hosted) | €25/month, up to 35 agents | - | - |
| Enterprise (Self-hosted) | Contact sales | - | annual |
| Corporation (Self-hosted) | Contact sales | - | annual |

### Starter (Hosted, Annual)

- Email support (8×5 CET)
- Mentions/Watch

### Starter (Hosted, Monthly)

- Email support (8×5 CET)
- Mentions/Watch

### Professional (Hosted, Annual)

- Unlimited agents
- Phone support (8×5 CET)
- Email support (8×5 CET)
- Mentions/Watch
- SLAs (Business hours)
- Custom branding
- GitLab integration
- GitHub integration
- Individual roles
- Advanced reporting (Elasticsearch/Grafana)

### Professional (Hosted, Monthly)

- Unlimited agents
- Phone support (8×5 CET)
- Email support (8×5 CET)
- Mentions/Watch
- SLAs (Business hours)
- Custom branding
- GitLab integration
- GitHub integration
- Individual roles
- Advanced reporting (Elasticsearch/Grafana)

### Enterprise (Hosted) (Contact sales)

- Initial assessment
- Security advisories

### Starter (Self-hosted)

- Email support (8×5 CET)
- Mentions/Watch

## About

Zammad consolidates customer interactions from email, social media, chat, and phone into a single helpdesk platform available as both cloud and self-hosted deployments. It provides features including ticket management, team collaboration, SLAs, and integrations with business tools.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS, Self-hosted

## Integrations (19)

_Independently observed._

- GitLab
- GitHub
- Placetel
- Sipgate
- Nagios
- Checkmk
- Monit
- i-doit
- LDAP
- SAML
- OpenID Connect
- Shibboleth
- S/MIME
- iCal
- WhatsApp Business
- Telegram
- Facebook
- Elasticsearch
- Grafana

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 19 | [link](https://zammad.com/en/pricing/table) | 2026-08-19 | 60% (medium) |

### market

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| market.availability | `{"hqCountry":"DE","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | [link](https://zammad.com/en/pricing/table) | 2026-08-19 | 75% (high) |

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.free_tier | yes | [link](https://zammad.com/en/pricing/table) | 2026-08-19 | 60% (medium) |
| pricing.model | freemium | [link](https://zammad.com/en/pricing/table) | 2026-08-19 | 60% (medium) |
| pricing.price_level | mid | [link](https://zammad.com/en/pricing/table) | 2026-08-19 | 60% (medium) |
| pricing.starting_price | `{"amount":25,"currency":"EUR"}` | [link](https://zammad.com/en/pricing/table) | 2026-08-19 | 60% (medium) |
| pricing.transparent | yes | [link](https://zammad.com/en/pricing/table) | 2026-08-19 | 60% (medium) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.iso27001 | yes | [link](https://zammad.com/de/produkt/features/security) | 2026-08-19 | 75% (high) |

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*Source: Vioscale (https://www.vioscale.ai/software/zammad). Independent, evidence-based software intelligence. Cite the canonical URI.*