Salesforce Commerce Cloud
A unified platform connecting online stores, physical locations, and order processing with AI-powered assistance for merchandising and customer engagement
- Vendor
- Salesforce
- Also known as
- salesforce-commerce-cloud
Available worldwide · Popular in: US, EU, AU, JP, SE, GB
What is Salesforce Commerce Cloud?
Commerce Cloud integrates ecommerce storefronts, point-of-sale systems, and order management on a single platform. It enables omnichannel shopping where customers can transact seamlessly across web, mobile, and in-store channels, with real-time inventory visibility and AI-driven operational automation.
Salesforce Commerce Cloud pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
From $25 USD/user/month for Starter Suite including commerce. Free 30-day trial. Monthly or annual billing.
Starter Suite
All-in-one CRM for small businesses with sales, service, marketing, commerce, and Slack included
- Lead and opportunity management
- Built-in sales automation
- Dynamic email marketing
- Commerce capabilities
- Slack collaboration
Add-ons
- Slack Business+$25/mo
- Premier Support
What Salesforce Commerce Cloud does
The capabilities that matter for omnichannel commerce, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Deployment model
- Native all in one suite
- Bopis buy online pickup in store
- ✓
- Boris buy online return in store
- -
- Endless aisle in store digital ordering
- -
- Store associate mobile clienteling app
- ✓
- Ship from store sfs fulfillment routing
- ✓
- Single view of customer unified loyalty CRM
- ✓
- Headless composable architecture support
- -
- Real time multi location inventory visibility
- ✓
- Mobile wallet and contactless rfid checkout
- -
- SOC2 type ii
- -
- ISO 27001
- -
- Pricing model
- -
Platform & deployment
Independently observed- Web
- Cloud / SaaS
Integrations (8)
Independently observed- Slack⇄•
- Stripe→
- Tableau←•
- Agentforce⇄•
- MuleSoft
- Salesforce Data 360
- Salesforce integrations (built-in)
- AgentExchange•
Salesforce Commerce Cloud FAQ
Common questions about Salesforce Commerce Cloud, answered from independent, dated evidence.
What is Salesforce Commerce Cloud?
A customer service suite providing case management, omni-channel routing, contact center features, and AI-powered automation to help teams resolve customer issues efficiently and deliver support across multiple communication channels. It is indexed under Omnichannel Commerce.
How much does Salesforce Commerce Cloud cost?
Salesforce Commerce Cloud is a paid product; published pricing starts at $25 per user per month. It is sold across 3 plans (Starter Suite, Pro Suite and Agentforce 1 Service). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.
What platforms does Salesforce Commerce Cloud support?
We have confirmed browser-based access to Salesforce Commerce Cloud. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.
Can Salesforce Commerce Cloud be self-hosted?
We have only confirmed a cloud / SaaS deployment for Salesforce Commerce Cloud, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.
What does Salesforce Commerce Cloud integrate with?
We have confirmed 6 integrations for Salesforce Commerce Cloud, including MuleSoft, Salesforce Data 360, Salesforce integrations (built-in), Slack, AgentExchange and Stripe. This is what we could verify from public sources, so the vendor may support others we have not indexed.
What security certifications does Salesforce Commerce Cloud have?
We have independently confirmed HIPAA and GDPR for Salesforce Commerce Cloud. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Salesforce Commerce Cloud not holding them. Always confirm compliance directly before you rely on it.
Source: https://www.salesforce.com/artificial-intelligence/trusted-ai/
Where is Salesforce Commerce Cloud available?
Salesforce Commerce Cloud is available worldwide. Its primary markets are the United States, the EU, Australia, Japan, Sweden and the United Kingdom.
Salesforce Commerce Cloud alternatives
Other omnichannel commerce we track, ranked by the same independent score.
- Shopify PlusEnterprise commerce platform combining deployment flexibility with managed infrastructure and technical supporthigh · 75%
- fabricHelp your products get discovered when customers ask AI shopping assistantslow · 47%
- VTEXAn AI-powered unified commerce platform designed for enterprise modernization and operational efficiencylow · 24%
Compare Salesforce Commerce Cloud
Side by side against other omnichannel commerce, attribute by attribute, with a source on every value.
The vioscaleAI score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Salesforce Commerce Cloud, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Price level | 50 | 0.10 | 5.3 | ✓ |
| Capabilities | 75 | 0.04 | 3.2 | ✓ |
| Reliability | 50 | 0.06 | 3.1 | ✓ |
| Pricing transparency | 20 | 0.09 | 1.9 | ✓ |
| Integrations | 20 | 0.05 | 1.0 | ✓ |
| Security posture | 15 | 0.04 | 0.6 | ✓ |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Content
| Attribute | Value | Evidence |
|---|---|---|
| Faq | 7 items | mediumsource · 2026-09-10 · 60% |
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | Deployment model: native_all_in_one_suite · Bopis buy online pickup in store: Yes · Store associate mobile clienteling app: Yes · Ship from store sfs fulfillment routing: Yes · Single view of customer unified loyalty crm: Yes · Real time multi location inventory visibility: Yes | mediumsource · 2026-10-05 · 60% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 4 | mediumsource · 2026-10-05 · 60% |
Market
| Attribute | Value | Evidence |
|---|---|---|
| Availability | PrimaryMarkets: … · AvailabilityScope: global · AvailableCountries: … · NotAvailableCountries: … | highsource · 2026-10-05 · 75% |
Pricing
Reliability
| Attribute | Value | Evidence |
|---|---|---|
| Sla pct | 99.99 | mediumsource · 2026-10-05 · 60% |
Security
Is Salesforce Commerce Cloud the right choice for you?
Tell us the job, the constraints and what you weigh most, and we will rank Salesforce Commerce Cloud against the rest of the omnichannel commerce we index, using the same dated evidence weighted your way.
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Is this your product?
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