Comparison

commercetools vs Salesforce Commerce Cloud

On the evidence we track, commercetools leads this comparison with a composite score of 55/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.

commercetools full profile →Salesforce Commerce Cloud full profile →

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★commercetools55

Salesforce Commerce Cloud32

Attribute comparison across 2 tools
Attribute	commercetoolsLeader	Salesforce Commerce Cloud
Vioscale score	55 / 100medium · 59%	32 / 100low · 41%
Pricing
Free tierpricing.free_tier	✗	✗
Modelpricing.model	quote	commercial
Price levelpricing.price_level	unknown	unknown
Transparentpricing.transparent	✗	✗
Integrations
Countintegrations.count	9	3
Security
Disclosure policysecurity.disclosure_policy	✓	-
Gdprsecurity.gdpr	✓	✓
Hipaasecurity.hipaa	✓	-
Soc2security.soc2	✓	-
Reliability
Sla pctreliability.sla_pct	99.99	99.99
Status pagereliability.status_page	✓	-
Market
Availabilitymarket.availability	Available worldwide · Popular in US, GB, DE · HQ DE	Available worldwide · Popular in US, EU, AU, JP, SE, GB

Score

Vioscale score

commercetools55 / 100medium · 59%

Salesforce Commerce Cloud32 / 100low · 41%

Pricing

Free tier

commercetools✗

Salesforce Commerce Cloud✗

Model

commercetoolsquote

Salesforce Commerce Cloudcommercial

Price level

commercetoolsunknown

Salesforce Commerce Cloudunknown

Transparent

commercetools✗

Salesforce Commerce Cloud✗

Integrations

Count

commercetools9

Salesforce Commerce Cloud3

Security

Disclosure policy

commercetools✓

Salesforce Commerce Cloud–

Gdpr

commercetools✓

Salesforce Commerce Cloud✓

Hipaa

commercetools✓

Salesforce Commerce Cloud–

Soc2

commercetools✓

Salesforce Commerce Cloud–

Reliability

Sla pct

commercetools99.99

Salesforce Commerce Cloud99.99

Status page

commercetools✓

Salesforce Commerce Cloud–

Market

Availability

commercetoolsAvailable worldwide · Popular in US, GB, DE · HQ DE

Salesforce Commerce CloudAvailable worldwide · Popular in US, EU, AU, JP, SE, GB

Capabilities

Feature-by-feature on the axes that matter for omnichannel commerce. “-” means undocumented, not absent.

Capability comparison for Omnichannel Commerce
Capability	commercetools	Salesforce Commerce Cloud
Capabilities
Deployment model	Headless middleware API	Native all in one suite
Bopis buy online pickup in store	-	✓
Boris buy online return in store	-	-
Endless aisle in store digital ordering	✓	-
Store associate mobile clienteling app	-	✓
Ship from store sfs fulfillment routing	✓	✓
Single view of customer unified loyalty CRM	-	✓
Headless composable architecture support	✓	-
Real time multi location inventory visibility	✓	✓
Mobile wallet and contactless rfid checkout	-	-
SOC2 type ii	✓	-
ISO 27001	-	-
Pricing model	Enterprise annual contract	-

Capabilities

Deployment model

commercetoolsHeadless middleware API

Salesforce Commerce CloudNative all in one suite

Bopis buy online pickup in store

commercetools-

Salesforce Commerce Cloud✓

Boris buy online return in store

commercetools-

Salesforce Commerce Cloud-

Endless aisle in store digital ordering

commercetools✓

Salesforce Commerce Cloud-

Store associate mobile clienteling app

commercetools-

Salesforce Commerce Cloud✓

Ship from store sfs fulfillment routing

commercetools✓

Salesforce Commerce Cloud✓

Single view of customer unified loyalty CRM

commercetools-

Salesforce Commerce Cloud✓

Headless composable architecture support

commercetools✓

Salesforce Commerce Cloud-

Real time multi location inventory visibility

commercetools✓

Salesforce Commerce Cloud✓

Mobile wallet and contactless rfid checkout

commercetools-

Salesforce Commerce Cloud-

SOC2 type ii

commercetools✓

Salesforce Commerce Cloud-

ISO 27001

commercetools-

Salesforce Commerce Cloud-

Pricing model

commercetoolsEnterprise annual contract

Salesforce Commerce Cloud-

What each one is

The product in its own terms, so the numbers below have context.

commercetools

Leader

A composable, API-first commerce infrastructure used by 600+ global enterprises to manage B2C, B2B, and omnichannel commerce at scale. Emphasizes headless architecture, real-time operations, modular components, and intelligent automation without GMV-based fees.

Independently observed

Salesforce Commerce Cloud

An AI-powered commerce solution that enables businesses to manage customer interactions, inventory, and orders seamlessly across web, mobile, social, marketplace, and retail store channels. It provides real-time inventory visibility, automated fulfillment routing, and unified customer data to support omnichannel retail operations.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

commercetools

Leader

Quote-based

Order-based pricing model. Contact sales for quote.

PremiumContact sales
- Premium Support with enhanced SLA and priority support
- Audit Log Premium for tracking changes
- Advanced B2B APIs with Business Units and role-based permissions
- Performance testing add-on
- HIPAA compliance add-on

as of 2026-08-14verify ↗

Salesforce Commerce Cloud

Subscription

Custom pricing based on capabilities selected. Contact sales for exact quotes. Billed monthly or annually with transaction fees applied.

as of 2026-08-24verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platform and deployment support comparison
Supports	commercetools	Salesforce Commerce Cloud
WebPlatforms	✓	✓
iOSPlatforms	✗	✓
AndroidPlatforms	✗	✓
CLIPlatforms	✓	✗
Cloud / SaaSDeployment	✓	✓
HybridDeployment	✓	✗

Platforms

Web

commercetools✓

Salesforce Commerce Cloud✓

iOS

commercetools✗

Salesforce Commerce Cloud✓

Android

commercetools✗

Salesforce Commerce Cloud✓

CLI

commercetools✓

Salesforce Commerce Cloud✗

Deployment

Cloud / SaaS

commercetools✓

Salesforce Commerce Cloud✓

Hybrid

commercetools✓

Salesforce Commerce Cloud✗

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

commercetools

Leader

10 total

TrustElevate
Krish Multi Vendor Marketplace
Google Cloud Marketplace
AWS Marketplace
Payment Service Providers (PSPs)
Franka Emika
PSPs (Adyen, Stripe, Square, etc.)
Shipping & Tax providers
PIMs (Product Information Management)
Search & Personalization platforms

Independently observed

Salesforce Commerce Cloud

3 total

MuleSoft
Salesforce Data 360
Salesforce integrations (built-in)

Independently observed

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.