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Salesforce Account Engagement

A customizable cloud-based CRM for managing leads, opportunities, and customer relationships with AI-powered automation and sales workflows

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Also known as
salesforce-account-engagement

Available worldwide · Popular in: US

What is Salesforce Account Engagement?

A sales management platform that helps teams track leads, accounts, and opportunities throughout the sales cycle. Includes AI-assisted email and contact synchronization, forecasting, opportunity scoring, workflow automation, and real-time analytics to improve sales productivity.

Independently observed

Salesforce Account Engagement pricing

Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.

Pricing as of verify at live pricing ↗Independently observed
from $25/moSubscriptionFree tier30-day trial

From $25/user/month. Free tier and 30-day free trial available.

Free Suite

Free
Free
  • Account, Contact, Lead, and Opportunity Management
  • Advanced Forecast and Pipeline Management
  • Slack Free

Starter Suite

$25/user/month

All-in-one CRM for small businesses combining sales, service, marketing, and commerce with included Slack

  • Lead, Account, Contact, and Opportunity Management
  • Built-in Sales Flows and Lead Routing
  • AI Automatically Syncs Emails, Events, and Contacts
  • Dynamic Email Marketing and Analytics

Pro Suite

-
  • Everything in Starter Suite
  • Greater Customization and Automation

Core

-

Advanced sales CRM with built-in AI, automation, and enhanced forecasting

  • Advanced Pipeline Management and Forecasting
  • Opportunity Scoring
  • Conversation Intelligence
  • APIs
  • Agentforce

Advanced

-
  • Enhanced Security
  • Agentforce Agents for Pipeline Management

Max

-

Most comprehensive sales platform combining AI, CRM, and data analytics to help sellers reach targets

  • Salesforce Spiff
  • Sales Planning
  • Sales Programs
  • Salesforce Maps
  • Tableau Next
  • Slack Enterprise+

Add-ons

  • Premier Support
  • Data Storage Per User$25/mo
  • Data Synchronization & Harmonization

What Salesforce Account Engagement does

The capabilities that matter for marketing automation software, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.

Pricing
Transparent published pricing
✓
Free tier
✓
Pricing unit
Contact-sales quote
Orchestration
Visual journey / workflow builder
✓
Lead management
Lead scoring
✓
Channels
Multichannel beyond email
✓
Web / on-site personalisation
✗
Ads audience sync
✗
Integrations
Native CRM sync
✓
Data
Built-in CDP / event data
✓
Optimisation
A/B / multivariate testing
✗
Segment
Lifecycle focus
B2B lead lifecycle
Deployment
Self-hostable
✗
AI
AI (send-time / content / predictive)
✓
Independently observed

Platform & deployment

Independently observed
Platforms
  • Web
Deployment
  • Cloud / SaaS

Integrations (9)

Independently observed
collaboration
  • Slack⇄•
email
  • Outlook⇄•
  • Gmail⇄•
payments
  • Stripe⇄•
analytics
  • Tableau⇄•
integration
  • MuleSoft⇄•
apps
  • AgentExchange⇄•
identity
  • Okta←
security
  • CrowdStrike←

Salesforce Account Engagement FAQ

Common questions about Salesforce Account Engagement, answered from independent, dated evidence.

What is Salesforce Account Engagement?

Service Cloud is a CRM suite that helps organizations manage customer interactions across sales, service, and marketing channels. It includes case management, lead routing, email marketing, AI-powered service features through Agentforce, and integration with business tools like Slack and Salesforce Voice. It is indexed under Marketing Automation Software.

Source: https://www.salesforce.com/service/pricing/

Is Salesforce Account Engagement free?

Salesforce Account Engagement offers a free tier, so you can start without paying. Paid plans start at $25 per user per month. Pricing changes often, so verify at source before relying on it.

Source: https://www.salesforce.com/service/pricing/

What platforms does Salesforce Account Engagement support?

Salesforce Account Engagement supports the web, iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.

Source: https://www.salesforce.com/service/pricing/

Can Salesforce Account Engagement be self-hosted?

We have only confirmed a cloud / SaaS deployment for Salesforce Account Engagement, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.

Source: https://www.salesforce.com/service/pricing/

What does Salesforce Account Engagement integrate with?

We have confirmed 7 integrations for Salesforce Account Engagement, including Slack, Outlook, Gmail, Stripe, Tableau, MuleSoft and AgentExchange. This is what we could verify from public sources, so the vendor may support others we have not indexed.

Source: https://www.salesforce.com/service/pricing/

What security certifications does Salesforce Account Engagement have?

We have independently confirmed HIPAA and GDPR for Salesforce Account Engagement. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Salesforce Account Engagement not holding them. Always confirm compliance directly before you rely on it.

Source: https://www.salesforce.com/artificial-intelligence/trusted-ai/

Where is Salesforce Account Engagement available?

Salesforce Account Engagement is available worldwide. Its primary market is the United States.

Source: https://www.salesforce.com/service/pricing/

Salesforce Account Engagement alternatives

Other marketing automation software we track, ranked by the same independent score.

All Salesforce Account Engagement alternatives, ranked →

Compare Salesforce Account Engagement

Side by side against other marketing automation software, attribute by attribute, with a source on every value.

Independent · unbought · dated

The vioscaleAI score: one lens on the evidence

Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Salesforce Account Engagement, not the verdict.

Balanced composite 58 / 100
medium · 74%
Signal contributions to the composite score
SignalScoreWeightContributionEvidence
Pricing transparency1000.088.4✓
Capabilities920.054.5✓
Reliability500.073.7✓
Price level500.052.6✓
Security posture200.071.5✓
Integrations260.041.1✓

Computed . Re-weight it by intent, or see the full method.

All data & sourcesshow ↓

Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.

Content

AttributeValueEvidence
Faq7 itemsmediumsource · 2026-09-10 · 60%

Features

AttributeValueEvidence
CapabilitiesFree tier: Yes · Ab testing: No · Ai features: Yes · Built in cdp: Yes · Lead scoring: Yes · Multichannel: Yesmediumsource · 2026-09-23 · 60%

Integrations

AttributeValueEvidence
Count7mediumsource · 2026-09-23 · 60%

Market

AttributeValueEvidence
AvailabilityPrimaryMarkets: … · AvailabilityScope: global · AvailableCountries: … · NotAvailableCountries: …highsource · 2026-09-23 · 75%

Pricing

AttributeValueEvidence
TransparentYesmediumsource · 2026-09-23 · 60%
Free tierYesmediumsource · 2026-09-23 · 60%
Modelfreemiummediumsource · 2026-09-23 · 60%
Price levelmidmediumsource · 2026-09-23 · 60%
Starting priceAmount: 25 · Currency: USDmediumsource · 2026-09-23 · 60%

Reliability

AttributeValueEvidence
Status pageYesmediumsource · 2026-08-01 · 60%

Security

AttributeValueEvidence
Disclosure policyYesmediumsource · 2026-08-01 · 60%
GdprYeshighsource · 2026-09-23 · 75%
HipaaYeshighsource · 2026-09-23 · 75%
Trust centerhttps://www.salesforce.com/platform/security-center/mediumsource · 2026-09-23 · 60%
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