# ProProfs Knowledge Base

> Knowledge base platform with AI-powered search and automated support ticket resolution

- **Canonical URI:** https://www.vioscale.ai/software/proprofs-knowledge-base
- **Category:** Knowledge Base
- **Homepage:** https://www.proprofskb.com/
- **Also known as:** proprofs-knowledge-base
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-19T13:52:32.622Z

## Vioscale score

**64.3 / 100**, confidence 43% (low). Computed 2026-09-01.

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 25 | 0.052 | 1.3 | ✓ |
| reliability | 0 | 0.073 | 0 | - |
| capabilities | 0 | 0.04877777777777778 | 0 | - |
| integrations | 57.6 | 0.04066666666666666 | 2.3 | ✓ |
| security_posture | 55 | 0.073 | 4 | ✓ |
| pricing_transparency | 100 | 0.084 | 8.4 | ✓ |

## Pricing

_As of 2026-08-19, [verify at source](https://www.proprofskb.com/pricing/). Independently observed._

from $588/yr · Subscription · Free tier · 15-day trial

> Free plan with 25 pages, then $49–$69/author/month billed annually. Enterprise tier available via contact sales.

| Plan | Price | Free | Commitment |
|---|---|:--:|---|
| Free | Free | ✓ | min 1 seats |
| Business | $49/author/month, billed annually ($588/year) | - | annual |
| Professional | $69/author/month, billed annually ($828/year) | - | annual |
| Enterprise | Contact sales | - | annual |

### Free

Forever free plan

**Included limits:** pages: 25

- Up to 25 pages
- Basic knowledge base creation

### Business

For established businesses

**Included limits:** articles: 300

- Analytics and reporting
- Ticket submission forms
- Workflow and comments
- Topic sharing
- API, SSO, SAML, JWT
- Third-party integrations
- 60+ language translation
- SEO optimization
- File and asset management
- API documentation
- Custom homepage
- Google Analytics integration
- GDPR and SSL compliance
- 24/7 support with dedicated manager

### Professional

For teams managing multiple knowledge bases

**Included limits:** knowledge_bases: 3

- All Business Plan features
- Up to 3 knowledge bases
- AI screenshot annotation
- Browser extension for screen recording
- Interactive product walkthroughs
- Localization for 60+ languages
- Article expiration controls
- Slash commands
- Advanced search analytics

### Enterprise (Contact sales)

For organizations requiring advanced AI, SSO, integrations, and compliance

- All Professional Plan features
- AI-powered chatbot
- Automatic translation synchronization
- XLIFF file support for professional translation
- Comprehensive audit logs
- HIPAA compliance
- SOC 2 aligned security
- 100+ pre-built integrations
- Automatic KB article generation from support tickets
- Quarterly success manager reviews
- Pre-built compliance training courses
- Mandatory training workflows
- Proctored assessments with webcam monitoring
- Automated content review workflows

## About

Cloud-based software for creating and managing internal and customer-facing knowledge bases. Features AI-driven search, automatic ticket handling, multilingual support, and compliance controls to reduce support costs through self-service documentation.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS

## Integrations (12)

_Independently observed._

- Google Analytics
- Hotjar
- Zendesk
- Freshdesk
- Slack
- Salesforce
- Okta
- Azure AD
- Active Directory
- Google Translate
- Crowdin
- ADFS

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 100 | [link](https://www.proprofskb.com/pricing/) | 2026-08-19 | 60% (medium) |

### market

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | [link](https://www.proprofskb.com/pricing/) | 2026-08-19 | 75% (high) |

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.free_tier | yes | [link](https://www.proprofskb.com/pricing/) | 2026-08-19 | 60% (medium) |
| pricing.model | freemium | [link](https://www.proprofskb.com/pricing/) | 2026-08-19 | 60% (medium) |
| pricing.price_level | high | [link](https://www.proprofskb.com/pricing/) | 2026-08-19 | 60% (medium) |
| pricing.starting_price | `{"amount":588,"currency":"USD"}` | [link](https://www.proprofskb.com/pricing/) | 2026-08-19 | 60% (medium) |
| pricing.transparent | yes | [link](https://www.proprofskb.com/pricing/) | 2026-08-19 | 60% (medium) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.gdpr | yes | [link](https://www.proprofskb.com/features/security/) | 2026-08-19 | 75% (high) |
| security.hipaa | yes | [link](https://www.proprofskb.com/features/security/) | 2026-08-19 | 75% (high) |
| security.soc2 | yes | [link](https://www.proprofskb.com/features/security/) | 2026-08-19 | 75% (high) |

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*Source: Vioscale (https://www.vioscale.ai/software/proprofs-knowledge-base). Independent, evidence-based software intelligence. Cite the canonical URI.*