PolyAI
Build and deploy conversational AI agents for enterprise customer interactions
- Vendor
- PolyAI
- Also known as
- polyai
Available worldwide
What is PolyAI?
An enterprise platform for designing, building, and running AI voice agents that handle customer conversations across multiple channels including voice, SMS, and chat, with pre-built integrations and low-latency dialog models.
PolyAI pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
Usage-based pricing per minute of voice agent usage
Usage-based
Contact salesPer-minute pricing model for voice agent usage
- 24/7 support with web ticket portal and emergency phone line
- 99.9% SLA uptime guarantee
- 24/7 data infrastructure with load balancing
- Regular audits and third-party penetration testing
- Latest system features and upgrades
- SOC 2, ISO 27001, HIPAA, GDPR, PCI DSS compliance standard
What PolyAI does
The capabilities that matter for voice ai agents, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Deployment model
- No code saas platform
- Sub second latency and interruption barget in handling
- ✓
- Dynamic mid call API function execution
- ✓
- Live human handoff and call transfer logic
- ✓
- Emotion prosody and custom voice cloning
- ✓
- Inbound reception and ivr routing replacement
- ✓
- Outbound dialing and campaign management
- -
- Post call transcription and CRM sync
- ✓
- Voicemail detection and answering machine drops
- -
- Twilio vonage bring your own carrier byoc support
- -
- SOC2 type ii
- ✓
- HIPAA compliance for medical appointment setting
- ✓
- Pricing model
- Per minute usage based
Platform & deployment
Independently observed- CLI
- Web
- Cloud / SaaS
Integrations (13)
Independently observed- Epic⇄•
- OpenTable⇄•
- Stripe→•
- GitHub←•
- Five9⇄•
- NICE⇄•
- Twilio⇄•
- Verizon Business⇄•
- GoTo⇄•
- Salesforce⇄•
- Zendesk⇄•
- ModMed
- Amazon Web Services•
Security & compliance
Independently observed- SOC 2 Type II · Type IIactive
- ISO 27001active
- PCI DSSactive
PolyAI FAQ
Common questions about PolyAI, answered from independent, dated evidence.
What is PolyAI?
A cloud-based platform that enables organizations to build, deploy, and manage conversational voice AI agents for customer interactions. Provides both visual no-code builder and developer SDK options, with built-in compliance, security, and integration capabilities. It is indexed under Voice AI Agents.
Source: https://poly.ai/pricing
How much does PolyAI cost?
PolyAI does not publish its prices. Pricing is quoted on request, across 1 plan (Usage-based), so the figure depends on your seat count and requirements. We record this as a pricing-transparency signal rather than guessing a number. Pricing changes often, so verify at source before relying on it.
Source: https://poly.ai/pricing
What platforms does PolyAI support?
PolyAI supports the web and a command-line interface. Platforms we have not confirmed are simply not listed here rather than ruled out.
Source: https://poly.ai/pricing
Can PolyAI be self-hosted?
We have only confirmed a cloud / SaaS deployment for PolyAI, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.
Source: https://poly.ai/pricing
What does PolyAI integrate with?
We have confirmed 5 integrations for PolyAI, including ModMed, Epic, OpenTable, Stripe and GitHub. This is what we could verify from public sources, so the vendor may support others we have not indexed.
Source: https://poly.ai/pricing
What security certifications does PolyAI have?
We have independently confirmed SOC 2, ISO 27001, HIPAA and GDPR for PolyAI. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as PolyAI not holding them. Always confirm compliance directly before you rely on it.
PolyAI alternatives
Other voice ai agents we track, ranked by the same independent score.
- Retell AIAn AI-powered platform for automating phone calls with intelligent voice agentsmedium · 72%
- VapiA developer-focused platform for rapidly building and deploying AI voice agentsmedium · 74%
- Synthflow AIAutomated voice agents for enterprise customer conversations and supportmedium · 74%
- ThoughtlyAI-powered lead conversion via automated voice, SMS, and email follow-upmedium · 72%
- Dasha.aiA voice AI platform for developers that builds and deploys conversational agents with production-grade performance and low-latency interactions.low · 41%
- Bland AIAI phone agents for high-stakes conversations that require reliability and human-like interactionlow · 42%
Compare PolyAI
Side by side against other voice ai agents, attribute by attribute, with a source on every value.
The vioscaleAI score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for PolyAI, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Security posture | 95 | 0.12 | 11.6 | ✓ |
| Capabilities | 92 | 0.04 | 3.5 | ✓ |
| Reliability | 45 | 0.07 | 3.1 | ✓ |
| Integrations | 61 | 0.04 | 2.7 | ✓ |
| Price level | 0 | 0.04 | 0.0 | - |
| Pricing transparency | 0 | 0.05 | 0.0 | ✓ |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Content
| Attribute | Value | Evidence |
|---|---|---|
| Faq | 6 items | mediumsource · 2026-09-10 · 62% |
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | Soc2 type ii: Yes · Pricing model: per_minute_usage_based · Deployment model: no_code_saas_platform · Post call transcription and crm sync: Yes · Dynamic mid call api function execution: Yes · Emotion prosody and custom voice cloning: Yes | mediumsource · 2026-10-12 · 60% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 130 | mediumsource · 2026-10-12 · 60% |
Market
| Attribute | Value | Evidence |
|---|---|---|
| Availability | PrimaryMarkets: … · AvailabilityScope: global · AvailableCountries: … · NotAvailableCountries: … | highsource · 2026-10-12 · 75% |
Pricing
Reliability
| Attribute | Value | Evidence |
|---|---|---|
| Sla pct | 99.9 | mediumsource · 2026-10-12 · 60% |
Security
| Attribute | Value | Evidence |
|---|---|---|
| Soc2 | Yes | highsource · 2026-10-12 · 75% |
| Gdpr | Yes | highsource · 2026-10-12 · 75% |
| Hipaa | Yes | highsource · 2026-09-10 · 75% |
| Iso27001 | Yes | highsource · 2026-10-12 · 75% |
| Pci | Yes | highsource · 2026-10-12 · 75% |
| Certifications | SOC 2 Type II, ISO 27001, PCI DSS | mediumsource · 2026-10-12 · 60% |
| Trust center | https://poly.ai/security | mediumsource · 2026-10-12 · 60% |
Is PolyAI the right choice for you?
Tell us the job, the constraints and what you weigh most, and we will rank PolyAI against the rest of the voice ai agents we index, using the same dated evidence weighted your way.
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