PolyAI
Enterprise platform for building and managing voice-based conversational agents for customer service
- Also known as
- polyai
Available worldwide · Popular in: GB, US, EU
What is PolyAI?
A cloud-based platform that enables organizations to build, deploy, and manage conversational voice AI agents for customer interactions. Provides both visual no-code builder and developer SDK options, with built-in compliance, security, and integration capabilities.
PolyAI pricing
We don't have PolyAI's full plan breakdown yet (its pricing page resisted automated reading). Here's what we could confirm. Always check live pricing for exact numbers.
Per-minute usage pricing; custom quotes required
What PolyAI does
The capabilities that matter for voice ai agents, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Deployment model
- No code saas platform
- Sub second latency and interruption barget in handling
- ✓
- Dynamic mid call API function execution
- ✓
- Live human handoff and call transfer logic
- ✓
- Emotion prosody and custom voice cloning
- ✓
- Inbound reception and ivr routing replacement
- ✓
- Outbound dialing and campaign management
- -
- Post call transcription and CRM sync
- ✓
- Voicemail detection and answering machine drops
- -
- Twilio vonage bring your own carrier byoc support
- -
- SOC2 type ii
- ✓
- HIPAA compliance for medical appointment setting
- ✓
- Pricing model
- -
Platform & deployment
Independently observed- CLI
- Web
- Cloud / SaaS
- On-premise
- Self-hosted
Integrations (1)
Independently observed- ModMed
PolyAI alternatives
Other voice ai agents we track, ranked by the same independent score.
- Smith.aiAI-assisted call answering and lead intake service with live agent backuplow · 37%
- Retell AIAI-powered voice agent platform that automates inbound and outbound phone calls for customer service, sales, and support operationsmedium · 54%
- VapiAI voice agent platform for building and deploying interactive voice experiences at scalehigh · 75%
- Dasha.aiA voice AI runtime platform that enables developers to build and deploy conversational AI agents with sub-second response times and full conversation control.medium · 55%
- Synthflow AIEnterprise-grade voice AI platform for automating customer phone interactions at scalehigh · 76%
- ThoughtlyAI voice agent platform for automated inbound and outbound lead engagement across multiple channels.high · 75%
The Vioscale score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for PolyAI, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Security posture | 95 | 0.07 | 6.9 | ✓ |
| Capabilities | 92 | 0.05 | 4.5 | ✓ |
| Reliability | 45 | 0.07 | 3.3 | ✓ |
| Integrations | 9 | 0.04 | 0.4 | ✓ |
| Price level | 0 | 0.05 | 0.0 | - |
| Pricing transparency | 0 | 0.08 | 0.0 | ✓ |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | Soc2 type ii: Yes · Deployment model: no_code_saas_platform · Post call transcription and crm sync: Yes · Dynamic mid call api function execution: Yes · Emotion prosody and custom voice cloning: Yes · Live human handoff and call transfer logic: Yes | mediumsource · 2026-08-25 · 60% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 1 | mediumsource · 2026-08-25 · 60% |
Market
| Attribute | Value | Evidence |
|---|---|---|
| Availability | HqCountry: GB · PrimaryMarkets: … · AvailabilityScope: global · AvailableCountries: … · NotAvailableCountries: … | highsource · 2026-08-25 · 75% |
Pricing
Reliability
| Attribute | Value | Evidence |
|---|---|---|
| Sla pct | 99.9 | mediumsource · 2026-08-25 · 60% |